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Adriele Goncalves

Adriele Goncalves

Administrative Assistant

Followers of Adriele Goncalves826 followers
location of Adriele GoncalvesCuritiba, Paraná, Brazil

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  • Timeline

  • About me

    Customer Success Consultant | YOUFactors, Behavioral Safety

  • Education

    • FAE Centro Universitário

      2016 - 2018
      Master of Business Administration - MBA General Sales, Merchandising and Related Marketing Operations

  • Experience

    • ESI São Carlos Borromeo

      Jan 2010 - Nov 2013
      Administrative Assistant

    • Clientar CRM

      Mar 2011 - Nov 2014
      Commercial Administrative Assistant

      Prospecting and scheduling visits to demonstrate the CRM system;Portfolio maintenance, sales, organizing lectures and motivational training.

    • ACP - Associação Comercial do Paraná

      May 2014 - May 2019
      Learning and Development Manager

    • Palabor Desserts

      Feb 2017 - Mar 2021
      Independent Owner

      Born from a dream of an exchange program and a college project, Palabor was developed and launched by me during a certain period, where I was responsible for marketing, purchasing, sales, dessert preparation, and customer satisfaction control.

    • Bravo Solutions

      Sept 2020 - Nov 2020
      Sales Development Representative

      Create business opportunities;Mapping and approching potencials customers;Keep activities and information up to date in the CRM.

    • Tecnofit

      Mar 2021 - Aug 2021
      Implementation/Development Success Manager

      Performed the setup of the system together with the team;Trained new users on how to use the system;Monitored the activation of new accounts, carrying out constant follow-ups with customers until they are activated;Updated information within the CRM and other tools;Monitored individual and area performance indicators and work with the team to meet OKRs;Prepared training reports and metrics for senior management.

    • The Walt Disney Company

      Sept 2021 - Jan 2022
      Customer Service Staff

    • MSC Cruises

      Sept 2022 - Apr 2024
      Cross-Training in Learning & Development

    • SafeStart International

      Oct 2024 - now
      Customer Success Consultant

      SafeStart es un programa líder en seguridad conductual que ayuda a las organizaciones a reducir incidentes y mejorar la seguridad de los empleados. YouFactors, su herramienta digital complementaria, permite a los trabajadores evaluar su estado emocional y prevenir riesgos tanto en el trabajo como en casa.Mis responsabilidades incluyen garantizar que los clientes implementen con éxito YouFactors, brindar soporte personalizado y asegurar que las soluciones de seguridad conductual proporcionen un valor medible y sostenido. Show less

  • Licenses & Certifications

    • Create a Project Charter with Google Docs

      Coursera Project Network
      Aug 2024
      View certificate certificate

    • Certificado de Instrutor SafeStart

      SafeStart International
      Oct 2024
      View certificate certificate

    • Adobe Certified Design Specialist

      Adobe

    • Professional Certified Coach (PCC)

      Escola Conquer

    • Immersion Microsoft Power BI

      Comunidade Data Driven
      Aug 2024

    • Microsoft Office Specialist: Powerpoint Certification

      Microsoft

    • Certified Professional in Learning and Performance (CPLP)

      Coursera

    • Learning and Development

      Coursera
      Aug 2024

    • Emotional Intelligence 2.0

      Escola Conquer
      Apr 2022
      View certificate certificate

    • Educational Leadership Certificate

      Coursera

  • Honors & Awards

    • Awarded to Adriele Goncalves
      Especialista em Marketing Services Associação Comercial do Paraná October 1, 2018 Superação da meta proposta em 163% no trimestre de outubro a dezembro de 2017