Sudharsan Vangal

Experience

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  Sutherland Global Services Private Limited

  Feb 2004 - Sept 2005

  Senior Support Engineer

  • Supporting and managing a team of 24 technicians, who directly interact with the customers and mentoring them with their technical problems and help resolve their problems.• Generating process related reports which reflect the Team performance.• Taking escalation calls and providing the best support for Symantec customers.• Motivating the Team towards achieving the contractual requirements.• Interacting with the Clients on a regular basis and obtaining updates on new products.• Providing training to the Team members on product related updates and communication skills. Show less

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  CA Private Limited

  Sept 2005 - Feb 2008

  Support Engineer

  Preparing for Disaster Recovery Scenarios, running implementation tests and having reports on the same. Perform Disaster recovery of mission critical production.Meeting the business requirements using the net resources and the process related tools.Have also conducted Training for members of my team on internal CA applications and touched base on a few technologies.Log, track, and update all issue activity using one of CA's internal CRM applications called STARTRAK.Achievements:Have served as the single point of contact for a number of enterprise clients.Currently handling technical level and sales level escalations.Has undergone several trainings which were product and operating system specificHave also conducted Training for members of my team on internal CA applications and touched base on a few technologies. Show less

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  HP Globalsoft Pvt. Ltd, Bangalore

  Feb 2008 - Mar 2009

  Technical Solutions Consultant-2

  Job deals in Technical Consulting and support to HP`s clients being part of the EMEA Storage Team. Deal with the analysis and diagnosis for the below products.Brocade, Cisco and McData switch range.Mid-range and Enterprise range libraries like MSL, ESL and EML for both SCSI and SAN presentation.Entire range of NAS Storage servers.Modular Storage Array range like MSA 1000, 1500 and 2000 on iSCSI, FC and SAS platforms.

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  IBM India

  Apr 2009 - Sept 2021

  Client Infrastructure Specialist - Storage

  Working as an Delivery Storage Solutions Architect managing storage environments for multiple customers. Work closely with the Global Team to understand to write Best Practice for IBM Storage Devices and SAN switches. Ensure that the SAN environment is stable, and also ensure that the overall environment of the customer is stable.Have configured IBM DS 3000, 4000, 5000, DS8000 series, IBM SVC, IBM V7000, IBM XIV, and IBM Flash storage devices. Have worked on HP EVA 4400, 8100 and 8400 storage devices.Have worked on EMC Clariion and other EMC Mid-Range storage devices. Have configured FlashCopy, Metro Mirroring and Global Mirroring of IBM SVC and DS 4K, 5K and 6K series storage devicesHave configured Brocade and CISCO SAN Switches. Have configured these devices either as a new switch, or a switch which is being added to an existing fabric, or for migration of devices to a new fabric.Responsible for working on Major Incidents and Outages at an Architect level. Working with the customer to understand issues and requirements and respond to requests for new services (RFS's) to help grow the business.Responsible to ensure that the storage devices firmware level are always at N-1 level, which is accomplished by conducting quarterly firmware audit’s on all the storage devices and schedule and upgrade the firmware. Responsible to work closely with the account management team to understand customer issues, and concernsResponsible to ensure that other accounts have their storage devices configured as per best practices.Responsible for performance analysis on Storage devices and SAN switches. Responsible to work with the Global Architect team, and other senior SME’s to device Best Practices for storage devices.Deployed and configured Software Defined Storage devices like IBM QuantaStor and IBM Spectrum Accelerate.Have been working on IBM SoftLayer Cloud for the past 6 months. Show less

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  IBM

  Apr 2009 - Sept 2021

  Storage Solutions Architect
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  Kyndryl

  Sept 2021 - Jan 2022

  Managed Private Cloud IaaS for Storage - Tools Architect
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  Kyndryl India

  Jan 2022 - now

  Infrastructure Architect