Faheem Qayyum

Experience

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  Worldcall Telecom Limited

  Feb 2006 - May 2013

  • Monitoring the North CSC Operation• Coordination with CSCs• Inventory Movement , observing stocks & reports• Dealing with chronic complaints • maintaining network stability• Complaint / Queries Handling • Interdepartmental coordination • Prepaid management (Prepaid MDN/ESN Modification)• Postpaid & Corporate customers activations (Activation / MDN & ESN Modification)

  • Network Operation's Sr. Executive

    Jan 2011 - May 2013

  • Sr. Executive Service Centers

    Nov 2007 - Dec 2010

  • Customer Operations Executive

    Feb 2006 - Nov 2007
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  Detecon Al Saudia Company Limited

  May 2013 - Dec 2016

  Field Engineer (Core & MPLS)

  • Provision the solution to the team for occurred fault in physical layer.• Fault management of Core CISCO (CRS, NCS) Edge Routers (7613), CISCO RTPE (7200).• Operation & Maintenance of Provider Edges (PE) routers such as7600 and ASR 9000 series.• Customer connectivity like UPE, SDH MSAN, NGN, VDSL connectivity. • Maintenance of security firewalls Juniper (4200) Series, ATM Switches (CBX500, GX550, BSTDX 9000) and DDN (TELLABS 8150, TELLABS 8160).• Fault management of various JUNIPER ROUTERS and Switches (MX960 (edge), MX480, SRX5800, E320 &EX4200 series).• Hands on experience of using SDH/Ethernet ANALYZERS (EXFO Max pro, EXFO FTB1) to perform multiple tests.• Hand on experience of using SM/Live OTDR to trace the fiber dark fiber fault, such as broken fibers, Span Loss, attenuation etc. Show less

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  Huawei Technologies

  Jan 2017 - Dec 2021

  Team Leader ISP (Core, SDH & DWDM )

  Working under Huawei Technologies for STC - Saudi Telecom LDN, SDH and Core Network maintenance. Job Status: ISP Team Lead (Core, Transmission, Access & FTTX Networks)Job Description: • Deployment guidance to ensure that implementation is consistent with design specifications.• Have a high level of engagement around, keeping the team trained and to give knowledge of current latest changes in technology.• Manage team through corrective actions if needed to ensure each individual reaches their highest potential.• Provision of best technical and logistic support to the team to enhance their abilities of troubleshooting.• Emphasizing the provision of fastest remedy or solution to our clients to minimize inconvenience and to achieve the agreed SLA.• Maintaining the Fault trend analysis and emphasize the teams to take the precautionary measures during the preventive maintenance routine activities.• Provision of technical guidance and support to the team during troubleshooting where is requires. Show less

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  Amentis Technologies

  Jan 2022 - now

  Manager HR & Networks

  • Oversee all aspects of the HR function, including recruitment, onboarding, training, performance management, and employee relations.• Develop and implement HR strategies and initiatives that align with the organization's objectives and promote a positive work culture.• Partner with department heads to identify staffing needs and ensure the timely recruitment and selection of qualified candidates.• Manage employee relations issues, including conflict resolution, disciplinary actions, and grievance procedures.• Ensure compliance with all relevant employment laws and regulations and update policies and procedures as necessary.• Conduct regular training sessions for employees and managers on HR-related topics, such as diversity and inclusion, harassment prevention, and performance management.• Collaborate with senior management to develop compensation and benefits packages that attract and retain top talent.• Provide guidance and support to managers and employees on HR-related matters, including policy interpretation and performance improvement.• Stay abreast of industry trends and best practices in HR management and make recommendations for continuous improvement.• Lead a team of network engineers and technicians in designing, implementing, and maintaining our organization's IT infrastructure.• Develop and execute strategic plans for network upgrades and expansions, ensuring that our systems are secure, reliable, and scalable.• Collaborate with other IT leaders to align network initiatives with overall business objectives and priorities.• Oversee day-to-day network operations, including monitoring network performance, troubleshooting issues, and implementing solutions to ensure optimal uptime and performance.• Manage vendor relationships and contracts for network hardware, software, and services, ensuring that we get the best value for our investments. Show less