Pedro Abreu, MTS

Experience

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  US Marine Corps

  Jan 1998 - Jun 2010

  - Responsible for managing and directing the organization's daily shift maintenance of aircrafts, Ground Support Equipment, and Aircrew Survival Systems. Set maintenance priorities in order to accomplish the goals set in the Monthly Maintenance Plan, Technical Training Plan, and Flight operations schedules.- Safe for flight designated, responsible for screening and preparing Aircraft Discrepancy Books to ensure aircraft and assets are mission capable, safe for flight, and ready for mission tasking.Used Aircraft Maintenance Database Systems such as OOMA, NALCOMIS, and DECKPLATE to track statuses, and ensure proper configuration of aircraft, aircraft systems, and Weapons systems. Show less - Responsible for ensuring proper compliance with all aviation maintenance programs, regulations, standard operating procedures, local command procedures, maintenance procedures, Monthly maintenance plans, and Technical Training Plans. - Performed quality assurance inspections on maintenance actions, supervised advanced maintenance, and applied maintenance management principles. Performed internal and external quality assurance audits, on maintenance processes, procedures, and maintenance personnel. Performed root-cause analysis and other problem-solving activities to identify effective corrective action and process improvements.- Created and revised technical documents including Standard Operating Procedures, Local Command Procedures, Maintenance Requirement Cards, specifications, and audits. Developed and provided training to the maintenance department required due to changes in maintenance procedures. Show less - Responsible for ensuring proper compliance with all avionics maintenance programs, maintenance training, and safety programs. - Performed quality assurance inspections on maintenance actions, supervised advanced maintenance, and applied maintenance management principles. Performed internal and external quality assurance audits, on maintenance processes, procedures, and maintenance personnel. Performed root-cause analysis and other problem-solving activities to identify effective corrective action and process improvements.- Created and revised technical documents including Standard Operating Procedures, Local Command Procedures, Maintenance Requirement Cards, specifications, and audits. Developed and provided training to the maintenance department required due to changes in maintenance procedures. Show less Aircraft communications/navigation/electrical systems technicians on CH-46 Helicopters. Responsible for installation, removal, inspection, testing, maintaining, troubleshooting, and repairing systems, components, and ancillary equipment of installed Aircraft Communications/Navigation/Electrical Systems including Electronic Countermeasures (ECM) Systems.Maintained shop-specific programs such as Safety, Maintenance Training, Tool Control, DTPL, FOD, GSE training and licensing, and aircraft compass calibration. Show less

  • Maintenance Control Shift Supervisor

    Jun 2008 - Jun 2010

  • Quality Assurance Manager

    Jun 2004 - Jun 2008

  • Avionics Maintenance Supervisor

    Mar 2003 - Jun 2004

  • Avionics Quality Assuarance Representative

    Jun 2001 - Mar 2003

  • Avionics Technician

    Jan 1998 - Jun 2001
• 

  US Navy

  Jun 2010 - Jul 2014

  Senior Technical Training Specialist

  - Supervised the training and talent development of 72 instructors, evaluators, and Master Training Specialists. Supervisor for 12 aviation curricula ensuring courses were up to date and modified to reflect emerging aviation technology. Avionics lead Instructor provided 3500 hours of training in avionics technology. Managed Training Project Plans and training calendars to ensure the 2000+ annual student throughput required for the organizational aviation manning goals were met. Managed the operation and maintenance of several aerospace trainers and avionic simulators valued at over $300M. Maintained Excel, Access, and SharePoint databases and LMS to track and manage Manpower and Curriculum data. Show less

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  US Marine Corps

  Aug 2014 - May 2016

  Maintenance Control Supervisor

  VMM-162 Maintenance Control SNCOIC, shift supervisor responsible for managing all maintenance personnel, maintenance actions, inspections, and flight operations for safety.• MV-22 Maintenance Controller, Safe for flight designated, responsible for screening and preparing Aircraft Discrepancy Books to ensure aircraft and assets are mission capable, safe for flight, and ready for mission tasking.• Technical Directive Coordinator for five type model series aircraft, Aircrew Survival Systems, and Ground support equipment. • Used Aircraft Maintenance Database Systems such as OOMA, and DeckPlate to track statuses, and ensure proper configuration of aircraft, aircraft systems, and Weapons systems. Show less

• 

  US Navy

  May 2016 - Jul 2019

  Senior Policy Manager

  - Managed a team of 8 members, who worked with leaders at all levels of the organization to implement, support, and improve all phases of the integrated talent management process, including training and learning initiatives, performance management, and development of action plans, policies, and procedures. Facilitated 23 cross-functional teams using Human Performance Improvement (HPI) analysis to improve personnel and maintenance procedures resulting in a 20% improvement in aircraft readiness across Naval aviation.- Used Microsoft Office Suite to maintain Excel, and Access databases to capture, track, archive, and analyze Naval Aviation maintenance data and recommend policies and procedures to improve Aviation Maintenance Plans. Used SharePoint as a document management system, and performed SharePoint Power-user activities. Show less

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  US Marine Corps

  Jul 2019 - Oct 2021

  Avionics Department Manager

  - Managed six organizational programs, conducted occupational analysis and training needs assessment to provide instructional training for policies, procedures, and practices to all levels of the organization resulting in all programs being 100% compliant. Used Learning Management Systems (LMS) to schedule, coordinate and track the completion of compliance training for 250 employees.- Supervised 35-80 employees, ensured scheduling, technical development, technical training, compliance training, onboarding, exit interviews, and quality assurance audits timelines were met in accordance with the Training Project Plan. Show less

• 

  Lytx, Inc.

  Oct 2021 - Aug 2024

  As a key contributor and Training Manager for the Customer Experience Department of Lytx Inc., my responsibilities include working with the departments' Customer Support, Technical Support, and Client Success branches to ensure proper training plans, courses, and materials are being developed and implemented correctly to meet business needs. Lytx, core team member for 12 New Product Implementation (NPI) teams, works with leaders throughout the company to develop training courses and procedures for new products before launch. Work with managers and department leadership to assess the effectiveness of QA programs and identify and drive improvement. Manage the Department’s Learning Management System (TalentLMS) to coordinate, track, and manage the training and professional development of over 100 employees. Show less Prepare new hires and existing staff on new products and features. Conduct monthly training updates with vendors, Technical Support Engineers, and client-facing teams. Manage training calendar and coordinate classroom training. Responsible for Classroom and Web-based training delivery, content creation, and Quality Assurance audits. Assess technical workflows, and create new procedures, workflows, and reports using productivity software such as Confluence, Microsoft Office Suite, Google Office Suite, SmartSheets, Vizio, PowerPoints, Excel, and Salesforce. Analyze training curriculum and delivery methods, identify needs, and formulate action plans. Create new training content to meet business needs and support internal and external customers. Work with Managers and department leadership to assess the effectiveness of QA programs and identify and drive improvements. Use Adobe Creative Cloud, Adobe Captive, Articulate 360, and Camtasia, to develop and design training courses for employee orientation, safety training, follow-on training, and new product training. Show less

  • Training Manager

    Apr 2022 - Aug 2024

  • Senior Training And Development Specialist

    Oct 2021 - Apr 2022
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  Strategic Data Systems

  Dec 2024 - now

  Training Deliver Specialist

  Provide training support for an Enterprise-level U.S. Navy Call Center responsible for developing, implementing, and overseeing new hires, employee life-cycle, and refresher training. Responsible for the professional development, scheduling, ongoing updating, improvement, and facilitation of regular informational and educational sessions of customer service staff via in-person and online training sessions/seminars.