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Pravin Jadhav

Pravin Jadhav

Customer Support Specialist

Followers of Pravin Jadhav293 followers
location of Pravin JadhavPune, Maharashtra, India

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  • Timeline

  • About me

    Experienced IT Professional | Process Improvement Expert | Team Management | Client Relationship Management | Certifications: Microsoft Professional, ITIL Foundation V3

  • Education

    • Institute of Technology & Engineering Studies

      2001 - 2004
      Bachelor of Computer Application

    • Kisanveer Mahavidyalaya

      1999 - 2001
      HSC Science

    • Bharati Vidyapeeth

      1995 - 1999
      SSC

  • Experience

    • IBM Global Process Services

      May 2007 - Jul 2008
      Customer Support Specialist

      Worked in 24 x 7 environment in the HP process providing technical support for 3 different Home & Office Desktop computers [Pavillion,Presario,Media Centre] by HP to US end users which mainly include troubleshooting for:• Boot • Internet connection• Recovery• Hardware Devices

    • Mphasis

      Jul 2008 - Aug 2012
      Serv Desk Tech Support Specialist

      Worked as a Remote Desktop Management in the ITO Service Desk for Amex [American Express] process providing support to the users using remote desktop for voice tech processAlso worked as a Service Desk Specialist Tech Support in the ITO Service Desk for Cargill process [Business to Business Support]

    • ACI Worldwide

      Aug 2012 - Feb 2014
      Service ​Desk Support Specialist

      Working as a Service Desk Support Specialist in the Global Service Desk providing IT support .It’s a technical voice support to employees of ACI Payment Systems

    • BNY Mellon

      Mar 2014 - Jun 2016

      • Project Management Administrator

        Aug 2014 - Jun 2016

      • IT Desktop Support Specialist

        Mar 2014 - Jul 2014

    • BNY Mellon Technology

      Jul 2016 - now

      • Associate

        Jul 2023 - now

      • Business Analyst

        Jul 2016 - Jun 2023

  • Licenses & Certifications

    • Learning Microsoft 365 Copilot

      LinkedIn
      Mar 2024
      View certificate certificate

    • Introduction to Prompt Engineering for Generative AI

      LinkedIn
      Jul 2024
      View certificate certificate

    • Microsoft Certified Professional

      Microsoft
      Jun 2008

    • Fundamentals of Predictive Project Management

      Project Management Institute
      Mar 2024
      View certificate certificate

    • Introduction to Generative AI with GPT

      LinkedIn
      Mar 2024
      View certificate certificate

    • Generative AI Overview for Project Managers

      Project Management Institute
      Mar 2024
      View certificate certificate

    • What Is Generative AI?

      LinkedIn
      Sept 2023
      View certificate certificate

    • Career Essentials in Generative AI by Microsoft and LinkedIn

      Microsoft
      Sept 2023
      View certificate certificate

    • Oracle Cloud Data Management 2023 Certified Foundation Associate

      Oracle
      Oct 2023
      View certificate certificate

    • ITIL V3 Foundation

      APMG-International
      Oct 2013

    • Oracle Cloud Infrastructure 2023 Certified Foundation Associate

      Oracle
      Sept 2023
      View certificate certificate

  • Honors & Awards

    • Awarded to Pravin Jadhav
      6th Pune flo Half Marathon - Run for Women Empowerment Pune flo Nov 2023 Participated in 5K run held at Magarpatta City in Pune. The run was for Women Empowerment
    • Awarded to Pravin Jadhav
      5K NDA Marathon Run Blue Brigade Oct 2023 Maiden Marathon 5K Run.🏃✌💪👣🏃‍♂️Participated in Celebrating 75 Glorious Years of NDANational Defence Academy.
    • Awarded to Pravin Jadhav
      WOW Applause Award for outstanding performance BNY Mellon Dec 2015 BNY Mellon gives the WOW Awards - Winning Our Ways in different categories to their employees.I received this award for the Applause Category for the out standing performance in the Desktop Planning Service Management Project.
    • Awarded to Pravin Jadhav
      Certificate Of Runner Ups In Sport Football Krida & Yuvak Seva Sanchanalay Pune Jul 2000 Participated in district level football for under 19 & represented my college Kisanveer MahavidyalaWe we the runners up against Satara Football Team in final match.

  • Volunteer Experience

    • Participated in Helmet Awareness Drive

      Issued by BNY Mellon on Dec 2014
      BNY MellonAssociated with Pravin Jadhav

    • Blood Donation

      Issued by BNY Mellon on Mar 2014
      BNY MellonAssociated with Pravin Jadhav

    • Volunteer

      Issued by BNY Mellon on May 2023
      BNY MellonAssociated with Pravin Jadhav

    • Volunteer

      Issued by BNY Mellon on Sept 2023
      BNY MellonAssociated with Pravin Jadhav