CHIH-CHEN CHUNG

Experience

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  Microsoft Taiwan 台灣微軟

  Jul 2017 - Jun 2018

  Sales Assistant Intern
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  星展銀行

  Jul 2018 - Aug 2018

  Summer Intern
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  資誠 (PwC Taiwan)

  Oct 2018 - Mar 2019

  Full-time Consultant Intern
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  Garena

  Jan 2020 - Dec 2021

  - Led a 24-member team with full P&L accountability to achieve a 20M US dollar annual revenue goal and supervise operations, data analysis, marketing and design teams- Increased 15% of the revenue Tencent’s revenue event module by redesigning its probability module and configuration.- Maximized game revenue and retention rate by defining product scope and requirements with a balance of stakeholders’ expectations and resources with different teams in China, Thailand, Indonesia, and Latam region.- Led a 6-member project team to build up and implement the game testing process among SEA region for the product iteration of Taiwan office’s first self-developed game Show less

  • Operation and Strategy Lead

    Jul 2021 - Dec 2021

  • Regional Product Lead

    Sept 2020 - Jul 2021

  • Game Operations

    Jan 2020 - Sept 2020
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  Flash Coffee

  Dec 2021 - Mar 2023

  Senior Operations Manager

  - Led a 60+ member operations team with full P&L accountability, supervising retail operations, data analysis, customer service, training, and store-end teams. Spearheaded the achievement of monthly revenue targets of $550K, resulting in a 37% enhancement in contribution margin within 5 months- Reduced manpower cost by 23% without sacrificing revenue and quality by analyzing and designing a new manpower module and implementing changes to shift scheduling and operational processes.- Achieved a 44% growth in B2B revenue by surpassing sales targets through strategic contract acquisitions and robust relationship management with key clients, including quarantine hotels and major corporations Show less

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  DonkeyMove

  Oct 2023 - Jan 2024

  Program Management Office Manager

  - Managed the company's premier client relationship with a major automotive firm, securing a $330K USD contract and further recognizing the client's needs through discussions with their CEO, leading to a $160K USD deal- Established a taxi fleet from scratch for a leading automotive enterprise client in Taiwan, which involved interviewing over 50 drivers, developing a commission rate and P&L model, and creating training materials