Jyoti Thakkar

Experience

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  GI Specialists of Georgia

  Apr 2013 - Apr 2013

  Intern

  • Devised a new policy to reflect changes to Paid Time Off (PTO)• Created spreadsheet to reflect changes for revised policy• Performed comparison analysis on surgery center and physician office policies

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  East Carolina University Pediatrics

  Sept 2013 - Jul 2014

  Patient Service Representative

  • Spearheaded action plan to increase communication between clinic and patient to reduce no-show rate- Created control charts and used PDCA cycles to track no-show rate- Reduced no-show rates by 75%, saving the clinic up to $1600• Served as a patient liaison to improve communication and records using EPIC software for Gastroenterology, Nephrology, and Infectious Disease Departments

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  Vidant Medical Center

  Jun 2014 - Jun 2014

  Intern

  • Participated in executive hospital operation team meetings• Assisted with managing and analyzing vendor contracts • Reviewed weekly key performance indicators including admission, discharge, and infection rates

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  Vidant Medical Center

  Jan 2015 - May 2015

  Intern

  • Devised patient survey to evaluate patient satisfaction • Constructed and analyzed data sets from surveys• Created SBAR to improve communication between the hospital and skilled nursing facilities

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  George Washington University Cancer Institute

  Dec 2015 - Oct 2016

  Graduate Research Assistant

  • Administered surveys with survivors of breast, prostate, and colorectal cancer to collect research data• Compiled and analyzed survey results in patient data collection system (REDCap) to improve how survivorship care is organized and delivered

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  UNC Health Care

  May 2016 - Aug 2016

  Performance Improvement Administrative Intern

  • Created an analytical workflow to identify potential care gaps and disparities across the nine-hospital system• Performed comparative analysis on value-based purchasing rewards and penalties for UNCH Board of Directors• Designed and implemented UNCH’s first Sepsis simulation toolkit with customized scenarios for pediatric and adult service lines to improve the recognition and treatment of Sepsis

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  NCQA

  Jan 2017 - May 2018

  Product Development Analyst

  • Developed PCMH affiliate program projected to increase recognized clinicians by 1,150 through evaluating the unique levels of care delivered at school-based health centers• Composed a digital health investigation memo demonstrating the value proposition and business model for leadership • Streamlined external physician committee management processes through project plan implementation• Created and presented crosswalk to convey alignment across NCQA’s PCMH and ACO standards

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  Community Care of North Carolina

  May 2018 - Jul 2019

  Practice Transformation Coach

  • Created project plans for primary and specialty care practices focused on identified areas for improvement across operations, population health, quality improvement, financial management and performance indicators  Reduced unnecessary hospitalizations by 10% using posters to inform patients about the different levels of care, providing care management services to high risk patients and developing relationships with local hospitals Utilized EHR standing orders, staff training and nutritional fact sheets to reduce poorly controlled diabetes (HbA1c > 9%) by 25% across multi-site primary care practice  Created business plan for mental health facility to add physical health services including FTEs, supplies, ROI, and patient population analysis • Analyzed practice assessment data for 763 practices to ensure efficiency and timeliness of practice assessments conducted to track progress on project plans • Successfully guided 2 practices through NCQA PCMH Annual Reporting Show less

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  WellCare Health Plans

  Jul 2019 - Jan 2022

  • Lead monthly meetings for 6 Independent Physician Associations (IPAs) serving over 50,000 members • Consult on $26 million IPA account by analyzing claims, quality indicators, pharmacy and operational costs• Developed market playbook used as the company standard to coordinate and lead monthly IPA meetings for 25 IPAs across the state• Improved engagement within 1200+ providers IPA through establishing monthly touch base meetings with individual groups resulting in a 7% increase for Hierarchical Condition Recapture Rate Show less

  • Network Performance Advisor

    Sept 2020 - Jan 2022

  • Hospital Services Specialist

    Jul 2019 - Aug 2020
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  Privia Health

  Feb 2022 - May 2023

  Operations Consultant
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  Follow your Jyoti

  May 2023 - now

  Energetic Somatic Practitioner