Camilla Ma

Experience

• 

  Canton Fair (China Import and Export Fair)

  Mar 2006 - Aug 2011

  Foreign Liaison Officer

  During my time as a Foreign Liaison Officer of China Foreign Trade Centre, I had the privilege of working with our VIP clients that cover government bodies, over 100 leading overseas business, and commercial organizations. Meanwhile, I developed 8 to 10 new overseas partners annually to expand business cooperation and trade volume.I was always passionate about event promotions. I had opportunities to organize domestic and overseas promotional events, seminars in various countries for customers from targeted countries and regions to promote the Canton Fair, and deliver the latest information and invitation to the target audiences. In addition, I also led a business trip to Europe and Hongkong to exhibit, while researching local market situations, competitors’ analysis thus providing effective suggestions in service innovation and improvement.During each session of the Canton Fair, I trained and mentored groups of 40 – 60 interns to serve key delegations by offering customized and premium services, such as meet organizers, governors, matchmaking events, which significantly built closer relationships and deepened cooperation. Show less

• 

  Guangzhou Suntrap Technology Application Co., Ltd

  Sept 2011 - Jul 2018

  Guangzhou Suntrap provides various specialized electrical engineering equipment, building materials, mechanical design and construction services to industrial clients. As the executive manager, I coordinated relationships among departments to ensure smooth operation and cooperation and provided administrative support to the general manager. I created a positive work environment by coordinating with engineers, construction team, suppliers and clients in an effective manner, and resolved conflicts independently to complete projects on time.In addition to administrative work, I helped explore opportunities through events promotion. I planned the implementing seminars, banquets, tradeshows to increase product exposure, grow customer base and develop domestic and international business relationship which resulted in the company gaining over 400 clients’ and achieving the sales growth of 22% for New Nano paints in 2017. I work closely with marketing team and plan the promotional brochures designs, contents and translations to facilitate international communication and business development. Show less As the executive assistant, I prepared clear and accurate operation documents, scheduled meetings and appointments to ensure the proper arrangements were made and met. I also coordinated executive communications in a timely manner to ensure smooth operations. I also monitored and reported the inventory to ensure enough stock.In order to strengthen team spirit and cohesion, I organized networking activities to enhance customer relationships and organized sports and entertainment activities to strengthen team spirit and cohesion. Show less

  • Executive Manager

    Sept 2013 - Jul 2018

  • Executive Assistant

    Sept 2011 - Aug 2013
• 

  Globefillchv Crystal Trading Niagara Inc.

  May 2020 - Feb 2023

  Administration And Marketing Specialist

  • Developed sales strategies for target audiences in Canada and China market. Planning and creating customized solutions based on market research to identify targeting market needs, analysis consumers’ purchasing behaviors and current problems. • Analyzed the data in reginal and national wine market in China to help identify market trend and develop new market opportunities. • Sustained and expanded key accounts relationships in Guangdong regional market by working closely with multiple local business organizations and resources.• Designed creative marketing contents, posters and advertisement in social media, email marketing, PR to promote sales and brand awareness.• Research, identify, and solicit partners to support or sponsor the programs, operational, and product development initiatives. Show less

• 

  Healthcare Insurance Reciprocal of Canada (HIROC)

  Jul 2021 - now

  • Reviewed claims initial documentation, apply legal/claims analysis and set/amend reserves• Instruct adjuster/lawyer on a continuing basis, make decisions for settlement/deny/defend the claim• Handle special-focused area of specialty claims• Assisted subscribers for claims audit inquiries; assisted admin team with claims process and data related issues •Prepared financial data and analysis reports for management team, claims audit, partnership reports to subscribers.• Processed reserves, legal expense, settlement payments in claims systems.• Supported admin team for optimizing claims process, responding to claims inquiry, mails assignment • Handled small loss claims.• Reviewed initial documentation, assigned claims to counsel/adjusters, ensure sufficient evidence is provided and preserved.

  • Claim Examiner

    Mar 2023 - now

  • Administrative and Data Coordinator

    Jul 2021 - Oct 2023