Rae Wang

Experience

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  The Garden Hotel, Guangzhou

  Sept 2002 - Sept 2006

  Front Desk Agent/Supervisor

  - Provide authentic hospitality service to guests. Professionto guest and handle check in and check out efficiently.- According to the policy and procedure of Bank of China, providing accurate and efficient service to the guests with credit card business and foreign exchange.- Be responsible for the administration of Front Office, strictly manage consumables and stationery.- Be responsible for the new staff’s training. - Prepare different reports for hotel management.With positive and enthusiastic towards the work and accurate operation, has gain the honor of- 2006: Best Service Star of year 2005 of The Garden Hotel, Guangzhou .- 2006: The Woman pace-setter of Guangzhou City.- 2005: Took second place in “Guangdong Hotel Oral English Competition of Female Staff”.- 2005: Won the Honor of “ Skillful and Innovated Staff of Guangdong province ” Show less

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  LNH Hospitality

  Sept 2006 - Dec 2007

  Secretary to General Manager of S&M

  - Arrange appointments and meetings for the General Manager, record same in diary and ensure the General Manager has the appropriate documentation for each appointment.- Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested.- Receive visitors and guests. In the absence of the General Manager, answer questions and concerns and follow through resolutions. - Arrange room and restaurant reservations for VIP guests/personnel if requested.- Assist with travels arrangements for business trips as required.- Assist General Manager in compiling guest data to be used for service quality improvement. - Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities.- Prepare replies to correspondence as required.- Assist with translations, oral and written.- Organize monthly S&M meeting with the managed hotels.- Maintain strictest confidentiality at all times on all matters.- Understand the responsibilities of other sections and departments and cooperate with them.- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.- Ensure all reporting and servicing deadlines are met on a timely basis.- Maintain an accurate tracking system for prompt handling of issues concerned. - Order and maintain office supplies.- Prepare and attend large-scale travel fair, such as GITF, MIF, CITM, ITE Show less

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  Grand Hyatt Guangzhou

  Mar 2008 - Nov 2009

  Assistant Manager - FO

  - Provide authentic hospitality service to guests according to Hyatt brand standards. Welcome guest and handle check in and check out efficiently.- Assist Front Office Manager to monitor the daily operation of Front Desk.- Receive and solve all kinds of guests’ complaints, report to the hotel management team. Raise the complaint to senior management team for support and decision making according to the hotel policy.- Assist other department in daily operation.- Be responsible for hotel night audit and work out the related report.- Be responsible for the administration of Front Office, strictly manage consumables and stationery.- Be responsible for the new staff’s training.- With positive and enthusiastic towards the work and accurate operation, get excellent comments from the customers survey and the employee recognition - "HYattstar".- Attended Train the Trainers Training and gain the certificate. Show less

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  Swissotel Foshan

  Nov 2009 - Oct 2010

  Executive Secretary to General Manager

  - Arrange appointments and meetings for the General Manager, record same in diary and ensure the General Manager has the appropriate documentation for each appointment.- Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested.- Take minutes of attended meetings, accurately transcribe and circulate to relevant persons as soon as possible after the meeting.- Receive visitors and guests. In the absence of the General Manager, answer questions and concerns and follow through resolutions. - Arrange room and restaurant reservations for VIP guests/personnel if requested.- Assist with travels arrangements for business trips as required.- Assist General Manager in compiling guest data to be used for service quality improvement. - Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities.- Prepare replies to correspondence as required.- Assist with translations, oral and written.- Maintain strictest confidentiality at all times on all matters.- Understand the responsibilities of other sections and departments and cooperate with them.- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.- Ensure all reporting and servicing deadlines are met on a timely basis.- Maintain an accurate tracking system for prompt handling of issues concerned. - Order and maintain office supplies. Show less

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  The Westin Guangzhou

  Sept 2012 - Sept 2014

  Executive Assistantto General Manager

  - Arrange appointments and meetings for the General Manager, record same in diary and ensure the General Manager has the appropriate documentation for each appointment.- Attend meetings such as Executive Committee Meeting and any other when requested.- Take minutes of attended meetings, accurately transcribe and circulate to relevant persons as soon as possible after the meeting.- Receive visitors and guests. In the absence of the General Manager, answer questions and concerns and follow through resolutions. - Arrange room and restaurant reservations for VIP guests/personnel if requested.- Assist with travels arrangements for business trips as required.- Assist General Manager in compiling guest data to be used for service quality improvement. - Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities.- Prepare replies to correspondence as required.- Assist with translations, oral and written.- Maintain strictest confidentiality at all times on all matters.- Understand the responsibilities of other sections and departments and cooperate with them.- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.- Ensure all reporting and servicing deadlines are met on a timely basis.- Maintain an accurate tracking system for prompt handling of issues concerned. - Order and maintain office supplies.- Share out the OpEx information and document to the hotel departments.- Give training on Lean Operation to related department to increase the productivity.- Implement the useful project from Regional Team to improve the Service and Operation standard.- Update the hotel information in Sustainability Resource Center and monitor the movement of sustainability projects.- Give training of OpEx and Sustainability knowledge in new staff orientation.- Attended the 2014 OpEx Workshop organized by Regional Office.- Attended the 2013 Green Belt Training organized by Regional Office. Show less

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  Teamax Guangzhou

  Jan 2015 - Sept 2015

  Assistant to General Manager of Operation

  - Arrange appointments and meetings for General Manager of Operation, record same in diary.- Attend meetings such as Weekly Meeting, Monthly Managers Meeting and any other when requested.- Take dictation of correspondence as required.- Maintain strictest confidentiality at all times on all matters.- Understand the responsibilities of other sections and departments and cooperate with them.- Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.- Ensure all reporting deadlines are met on a timely basis.- Assist with the P&P, SOP drafting and create check list to ensure all actions are implemented to life. - Assist with the KPI setting for all departments PMP assessment.- Observe the daily operation of all departments to discover defect and work out the action plan for improvement. Show less

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  Hong Kong Convergent International Travel Development Co., Ltd

  Mar 2016 - Dec 2016

  Product and Revenue Manager

  Overseas Hotel Products

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  Shiji Information Technology Co. Ltd.

  Jan 2017 - now

  Account Manager

  Interconnection, API, Wechat & etc