Ibrahim Elserafy

Experience

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  Sanofi

  Jan 2007 - Mar 2011

  Medical sales representative

  • Awarded as “Best Achiever” for exceeding target sales at Sanofi-Aventis; also achieved top sales records for selling a specialized antibiotic in assigned territory• Established and maintained a growing network of clients including physicians and pharmacists.• Succeeded at marketing multiple drugs in competitive markets and increasing sales• Sold a drug used to treat diabetes and reduce abdominal obesity• Developed and maintained an excellent technical understanding of company products Show less

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  Riverbend Athletic Club

  May 2012 - Oct 2015

  Operations Manager 05/2012 – 10/2015

  • Contributed in 2014 to a 25% increase in membership sales using innovative marketing strategies• Develop sales targets and marketing plans to raise membership sales and improve customers’ health• Work closely with administration team to ensure sales goals and objectives are met and exceeded• Manage customer inquiries and complaints leading to increased customer retention rates• Operate as a role model for excellent customer service and mentor accordingly• Coordinate team goals and objectives, and provide mentor-ship for reaching sales goals• Establish new base of clientele and participants using multiple marketing strategies• Maintain customer loyalty and provide customer support to ensure highest levels of service Show less

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  Steritech

  Oct 2016 - Apr 2018

  Food Safety Specialist

  Food Safety Specialist at Rentokil Steritech, 1- Conducted assessments that measure conformity to established regulatory, industry, and proprietary brand standards for clients 2- Observed food prep and cooking standards to ensure food safety, health, and sanitation practices 3- Partnered with clients to address root causes of assessment discrepancies and develop corrective action plans 4- Tought and coached clients how to make their workplace a safer and healthier environment for themselves and THEIR customers 5- Helped clients to achieve highest level of sanitation and food safety Show less

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  Trusted Freshness®

  Apr 2018 - Mar 2020

  QA/Food Safety Manager

  Quality Control / Food Safety Manager. Developed personal hygiene and food safety policies. Developed and maintained the SOP for all the hydroponic processes, including seeding, harvesting, packaging and storage. Developed and maintained the SOP for cold chain management to ensure the safe delivery of our produce. Assured a full comply with CanadaGAP, GMP and GFSI regulations and made sure the company got certified with CanadaGAP with a score of 98.8%.Assured a full comply with CFIA & SFCR and made sure the company got SFCR certified. Responsible for the food safety and personal hygiene training for all the employees. Main contact for CFIA and CanadaGAP. Developed and maintain the SOP for the drying herbs processes, including chopping, drying, grinding and packaging. Show less

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  OSI Group

  Sept 2020 - Jan 2023

  Quality Assurance Manager