Maikel Reis

Experience

• 

  Stefanini Consultoria

  Oct 2008 - Mar 2010

  Technical Specialist

  Responsable to delivery machines and components, worked in WCA team, managing people and resposible of control office workstation database.

• 

  Dell Technologies

  Mar 2010 - now

  Key Responsibility:Manage and control Dell's Global Order Management flowActivities:• Tech Lead• Direct collaboration with users to resolve their problems. Monitoring the deliverable from team. • Handling and restoring service during outage by leading the outage calls.• Work in Proactive ideas to save Human efforts and increase performance of components in production environment.• Automate the manual efforts to reduce daily recurrent activities.• Analyze and implementation of actions to reduce number of User incidents• Create and configuring alerts, Dashboard and reports using Splunk, Dynatrace, Application insights to ensure maximum availability of Production applications.• Coordination with development teams and client partners• Application Support L3 working on high and critical escalation Show less • Application Support L3 working on high and critical escalation• Team lead of TRX Reliability team, leading team across globe working in incident reduction plans and initiatives • Reporting and analysis of incidents working on initiatives to reduce number of incidents and tasks• Knowledge sharing with team members• Knowledge base creation and documentation• Trainee - ACC (L1) application support training• Support and issue debugging on Microservice, PCF, RabbitMQ Show less • ACS Middleware leader, acting as technical leader providing guidance, improving procedures, reducing and preventing incidents.• Implemented SOA Dashboard using Splunk to help and increase troubleshooting time on SOA applications• Implemented ACS (Advanced Customer Service) to Middleware team, engaging team with innovations and improvementso Reduced 20% of incidents created and improved 15% of customer satisfaction with our serviceso Got 100% team participation in initiatives• Implemented KANBAN and method Agile • Developing Leadership skill and people management• Team leader for India members• Lead weekly team meetings globally with APJ, US, India and BR members• Point of Contact for Middleware application, leading bridges and providing guidance to the team Show less

  • Senior Principal Software Engineer

    Oct 2021 - now

  • Application Management Senior Advisor

    Jun 2019 - Nov 2021

  • Application Mgmt Advisor

    Oct 2014 - Jun 2019

  • Application Mgmt Sr. Analyst

    Apr 2013 - Oct 2014

  • Technical Analysis Analyst - Client Engineering and Ops

    Mar 2010 - Apr 2013
• 

  MaikelReis Desenvolvimento Pessoal

  May 2022 - now

  Professional Advisor, Professional Coach

  Personal and Career Development Coach. Helping people unlock their beliefs and accomplish their goals both personally and professionally.