Laine Jukka

Experience

• 

  Finnair Cargo

  Jan 1996 - Apr 2024

  Leading and managing Finnair Cargo's network wide operationsLeading a team of Cargo Service Agents with full managerial HR responsibilitiesCargo end-to-end process monitoring network-wide Cargo operational and commercial alignmentAutomated warehouse managementCargo customer experienceCustomer Service team management and development Leading and managing Finnair Cargo's network wide operationsLeading a team of Cargo Service Agents with full managerial HR responsibilitiesCargo end-to-end process monitoring network-wide Cargo operational and commercial alignmentCargo customer experienceCustomer Service team management and development Warehouse management and developmentStakeholder management

  • Duty Manager

    Dec 2015 - Apr 2024

  • Change Management

    Dec 2013 - Feb 2016

  • Cargo Service Manager

    Jan 2014 - Dec 2015

  • Terminal Control Center Supervisor

    Jan 2013 - Dec 2013

  • Cargo Terminal Supervisor & Trainer

    May 2008 - Dec 2012

  • Warehouse worker & Teamlead

    Aug 2001 - May 2008

  • Warehouse Worker

    Jan 1996 - Jul 2001
• 

  Finnair

  Apr 2024 - now

  People Experience Lead Helsinki Airport

  Leading, supporting and developing highly skilled professionals in the Customer Experience Lead Team.Full HR responsibilities from recruitment to retirement. The main goal is to provide highest quality customer experience and ensure safe operations.