Chris Warford

Experience

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  Sandals Grande Antigua Resort & Spa

  Jan 2008 - May 2008

  Concierge/Front Desk Agent

  · Provided each guest with a warm welcome and friendly departure experience· Empathically resolved guest issues with the most appropriate response · Supported and coached colleagues in the absence of the manager on duty· Ensured guest satisfaction by fostering a great rapport with other departments· Served as the guests’ ambassador to the resort and its amenities, as well as the local area· Maintained a balanced cash float and made accurate deposits on a daily basis

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  Grand Baccus Banquet & Conference Centre

  Apr 2009 - Aug 2009

  Banquet Server/Porter

  • Served food and beverage items to guests• Cleared table after service; removal of dirty dishes, silverware and glassware • Cleared banquet facilities at end of banquet of all props and centerpieces • Set up/break down of tables, chairs, AV equipment and stages according to BEO

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  Seneca College Residence and Conference Centre

  Aug 2010 - Dec 2010

  Night Auditor

  • Completed a nightly audit of all Front Office transactions• Provided guests with Check In and Check Out services• Attended to residents’ and guests' special requests and complaints• Maintained the safety of the residents and guests during the overnight period

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  Eaton Chelsea Toronto (formerly Delta Chelsea)

  Jun 2011 - Jun 2014

  Overnight Status Control

  • Trained new team members in various overnight Front Office roles• Maintained a great rapport with other departments to ensure guest satisfaction• Delegated tasks to fellow team members to deliver effective & prompt service• Controlled room inventory on high occupancy and sold out nights• Pre-assigned rooms for VIP’s, Airline crews and guests with special requests• Prepared and completed all overnight reports for Senior Management• Created and updated the overnight spreadsheets through the re-branding process Show less

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  Chelsea Hotel Toronto

  Jun 2014 - Nov 2018

  Airline Reception Agent

  · Pre-blocked rooms for all Airline crews to ensure contractual obligations were met· Maintained a balanced cash float of $8000 to provide correct allowances for each crew· Completed a daily audit of all airline accounts to confirm their accuracy· Trained and coached colleagues in the daily operations of the Airline Reception desk· Developed an excellent relationship with housekeeping to ensure timely room turnover· Provided each crew with a warm welcome and efficient departure experience Show less

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  American Express Global Business Travel

  Jan 2019 - Oct 2020

  Corporate Travel Counselor

  · Provided exceptional customer service by establishing & maintaining a rapport with clients during the booking of corporate travel over the phone & through email correspondence · Prepared international & domestic travel arrangements for clients inclusive of Air, Car, and Rail transportation as well as Hotel accommodations using Sabre Red Workspace· Proactively researched & advised best options for clients to ensure adherence to individual company travel policies· Handled multiple tasks simultaneously to effectively manage workload including requests for modifications to travel arrangements, as well as client inquiries & complaints· Utilized company preferred suppliers to maximize profit, while ensuring customer satisfaction Show less

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  Elections Ontario

  Apr 2022 - Jun 2022

  ROSN Agent (Returning Office Support Network)

  · Responded to a broad range of telephone & email inquiries from the Returning Offices pertaining to electoral information, administration & events· Delivered consistent & accurate corporate messages to callers & responded to email inquiries in a professional, timely manner to ensure compliance with customer service level commitments & protocols· Managed ICE telephony software for ROSN, the automated email setup & configuration of incoming emails, as well as the first level support of the internal ticketing system· Acted as the first point of contact for additional staff during an event to ensure consistency in process & messaging Show less

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  Service Canada (Employment & Social Development Canada)

  Jul 2024 - Oct 2024

  Citizen Services Officer

  · Determined each SIN request met the program requirements and was legitimate by administering the SARP (SIN Application Review Process) to ensure all risk factors were considered· Processed a variety of transactions such as first time SIN applications, extensions, confirmations & amendments with close attention to detail· Maintained accurate records for each client interaction by entering client details/transactions into the tracking system database· Provided excellent customer service to diverse clientele in a fast-paced environment while ensuring all inquiries were met in a timely manner Show less