Aritra Dey

Experience

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  Kingfisher Airlines

  Aug 2010 - Jul 2012

  Logistics Officer- Purchase and Non Contractual Repairs

  • Manage repairs and purchase of the IFE components, Cabin, Galley and Lav Spares from the accredited vendors. Raising purchase/repair orders and get them approved as per company policy.• Follow up with vendor to meet lead time/TAT (Turn Around Time) to provide adequate operational support. Loaning of spares from other operators to meet AOG/critical requirements.• To ensure that all spares should be available on time for Planned/ Unplanned Maintenance Work. Coordinate with MCC and out station stores for on time positioning of required spares as per engineering requirement. Show less

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  IndiGo (InterGlobe Aviation Ltd)

  Jul 2012 - Sept 2014

  Assitant Technical Officer- Engineering

  • Focal point for procurement of aircraft spares and tools in a cost-effective manner as per company policy to ensure value for money to the organization. Improve business performance by analyzing logistical problems and producing new solutions.• Check price catalogues, calls quotes from OEM and other approved sources, compare and negotiate for optimized best price, minimum lead time and earliest acquisition on purchase.• Ensure that orders are closed without any discrepancies and coordinate with receiving & SDR section and technical finance for on-time payment processing. Quick response to AOG situations and ensured that the required item is stocked on or before time. Show less

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  Qatar Airways

  Sept 2014 - Sept 2018

  Coordinator Fleet Supply Chain

  • Responsible for rotable management operations and continuously thrive to reduce removal to repair order time resulting in minimum unserviceable inventory hold. Monitoring inventory levels, demand forecasting, ordering and return casings of aircraft tires as per usage and reliability.• Evaluating IFE (in-flight entertainment) systems quotations and SFR (shop finding report) received from Panasonic and making approval/scraping decisions. Negotiate for higher value quote wherever required.• Raising and amending repair/service orders. Follow up with vendor to meet TAT (Turn Around Time) and clearing invoices from Technical Finance Hold Report for immediate payment processing.• Maintain / Develop relationships with key suppliers for timely delivery as per commercial and contractual terms.• Sending daily MIS report of open discrepancies to management and pushing buyers for early closure of the same. Show less

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  Boeing

  Sept 2018 - Jul 2023

  • Manage product warranty post warranty services between Boeing and Indian Air Force for Chinook and Apache helicopters as a Single Point of Contact for all supply chain deliverables.• Analyze and define support systems, processes & procedures and ensure performance of customer service programs are met. Proactively manage and communicate customer supply issues and resolutions.• Improve inventory control and stock management, support warehouse set-up and customer JRI / PDI activities. Engage in regular meetings with customer, prioritizing their needs & develop strong customer relationship.• Managing MIS reports, monitor performance metrics, performs trend analysis and takes mitigating action to meet performance objectives and identify opportunities for improvement. Show less

  • Senior Supply Chain Specialist / CLSR

    Apr 2023 - Jul 2023

  • Supply Chain Specialist / CLSR

    Sept 2018 - Mar 2023
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  HAECO

  Aug 2023 - now

  Customer Account Manager

  • Serve as the primary point of contact for assigned customer accounts and provide timely resolution of issues to ensure customer’s satisfaction.• Actively monitor and review operational and financial performance, drive initiatives to improve service delivery and financial return, conduct regular performance review meetings with customers and maintain strong long-term relationship.• Prepare and negotiate commercial proposals for existing customers for scope change, contract extension, etc.• Support engagement with internal stakeholders to ensure services provided meet contractual and customer requirements and maintain high productivity. Show less