
Tasheen Parrish Thomas
Artist/Musician/Teacher

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About me
Multipassionate Entrepreneur | Mindset Coach & Life Consultant leading trailblazers to the serene waters of understanding, insight, and clarity.
Education

Charter University
2017 - 2020Bachelor of Arts - BA English
The Crane School of Music
2011 - 2014Music, Performance, Opera, Musicianship, Literature and Style
Villa Maria College of Buffalo
2009 - 2011Associate of Science (A.S.) Music Performance, GeneralActivities and Societies: Villa Maria College Chamber Choir Music Performance Major

Buffalo Academy for Visual and Performing Arts
2002 - 2008Diploma Vocal MusicActivities and Societies: Select Choir, Solo Performances, Staged Theatrical Productions Vocal Music Major

SV Academy
2022 - 2022Customer Success Fellowship- Selected for a competitive program offered to high-potential individuals preparing for a CS role in SaaS- Rigorously trained **(300+ hours)** and assessed on Customer Success skills by instructional coaches and industry professionals - EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization - CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk… Show more - Selected for a competitive program offered to high-potential individuals preparing for a CS role in SaaS- Rigorously trained **(300+ hours)** and assessed on Customer Success skills by instructional coaches and industry professionals - EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization - CS workflow: the customer journey; human-centered customer engagement; practical experience with data and tech tools; managing risk and effectively escalating issues; following up with customers and logging activity; creating stories, executive summaries and slide decks for effective EBRs - Tech tools: Gainsight; Salesforce; Google Suite Show less

State University of New York College at Potsdam
2011 - 2014Sociology, Political Science, Speech Communication
Experience

The Voice Studio of Tasheen Parrish Thomas
Dec 2009 - nowArtist/Musician/TeacherTeaching singing to students from beginner to advanced level.Incorporating musical instruments and movement in lessons.Planning and implementing a program of instruction and lesson plans.Preparing students for school concerts and planned music experiences.Preparing students for practicals and exams.Inspiring and motivating students to extend themselves to after-school music clubs.Building relationships and mentoring students.

Firstsource
Feb 2015 - Apr 2015Debt Recovery SpecialistAnswered phone calls from non-paying customers with questions about their debts.Called non-paying customers and determined why their payments are outstanding.Explained payment plan options to non-paying customers, negotiated payment terms and enrolled customers interested in these payment programs.Identified vulnerable customers and escalated their cases to support teams.

Sutherland Global Services
Sept 2015 - Oct 2015ConsultantConducted presentations to demonstrate to potential clients the benefits of our products.Established and maintained a healthy, long-term relationship with clients to generate repeat business and referrals.Discovered customers’ needs and offered solutions to them through the company’s services or products.Researched sales statistics and established sales potential with new businesses in our target area.Used promotional methods such as phone calls, emails, and social media to reach potential clients and build a long-lasting business relationship with them.Became an expert in our product offerings and served as a go-to source for clients who want more information concerning our products. Show less

Solvay Glass
Feb 2016 - Mar 2016Sales And Marketing Specialist⚫ Liaised with creative teams to design branding ideas, graphic designs, promotional materials, and advertising copies resulting in a 40% increase in inbound leads.● Discovered effective marketing and promotional channels, including media platforms to be used to relay product messages to customers.● Investigated performance of the company’s marketing campaigns and strategies through evaluating key performance metrics to increase upsells of services by 45%.● Created innovative marketing campaigns to increase the overall book of business depending on robust data and presented the recommendations to management.● Established and maintained relationships with new and existing clients through networking and prospecting.● Created goals and objectives in order to approach customers through appropriate marketing channels.● Initiated outbound and inbound marketing activities by displaying expertise in certain areas such as events planning, advertising, optimization, and content development. Show less

Barry Zeplowitz & Assoc
Sept 2016 - Jan 2017Survey Research InterviewerConducted background research on survey topics.Planned and designed surveys, and determined appropriate survey methods.Tested surveys to make sure that people will understand the questions being asked.Coordinated the work of survey interviewers and data collectors.Accounted for and solved problems caused by nonresponse or other sampling issues.Analyzed data, using statistical software and techniques.Summarized survey data, using tables, graphs, and fact sheets.Evaluated surveys, the methods underlying them, and their performance to improve future surveys. Show less

Parrish English Online
Jan 2017 - nowFounder and Principal TeacherI teach English as a Foreign Language, online and remotely, to mostly working professionals based in Asia and South America. Lessons are given in Conversational English, Writing, Grammar, and Business English.• Preparing and delivering lessons to improve students' reading, writing, and conversing skills.• Developing educational content such as notes and quizzes.• Assigning activities to facilitate students' consolidation of learning material.• Tailoring teaching style in accordance with students' needs.• Managing interpersonal dynamics to ensure that the class is conducive to learning.• Tracking and reporting on students' progress.• Remaining up-to-date with learning software.• Ensuring that equipment is in good working condition at all times.*Currently developing into an online virtual academy offering English and Spanish classes in partnership with Oxinity. Other languages to be added in the future.* Show less

Parrish Borden Consulting Agency
Feb 2020 - nowFounder and Chief Executive ConsultantThe Parrish Borden Consulting Agency is a Premium Digital Marketing Agency that specializes in SEO (Search Engine Optimization) for local, SME/SMB, National (U.S.A.), E-Commerce, and large corporate businesses.We also offer services for:PPC (Google Ads Management)Paid Social Media AdsSocial Media ManagementContent MarketingWeb DesignWeb Hosting and Security

The Borden Thomas Company, L.L.C.
Nov 2020 - nowFounder | President | Chief Executive OfficerThe Borden Thomas Company, L.L.C. is a business consulting and services firm that specializes in providing financial literacy education to entrepreneurs and small business owners who desire to start or grow their enterprise.Our most popular offer is the Access to Capital program.In just four weeks, we'll help you create a lender-compliant loan package, help you increase your financial literacy, and prepare you for a guaranteed capital raise.With no up-front cost, we can help any small business, regardless of personal credit or time in business, raise at least $100,000.To learn more and get started, go to the link here: https://snipfeed.co/tbtcollc or email us at thebordenthomascompany@gmail.com!Stay tuned and be sure to follow @tbtcollc on Facebook and Instagram for updates on what we do and how we can help. Show less

Social Saturday Squad
Apr 2022 - nowMember
Platform Venture Studio
Apr 2023 - nowGuild Member
Licenses & Certifications
- View certificate

Customer Success Manager Level II
Pulse Academy by GainsightAug 2022 - View certificate

Customer Success Manager Level I
Pulse Academy by GainsightJul 2022
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