Shainy Augustine

Experience

• 

  Dr Kalmadi Shamarao High School

  Jun 2011 - Apr 2015

  Main Teacher

  • Fostered strong relationships with parents through guidance and support, displayed effective communication and customer relationship management skills, reduced parents complain by 75% and strengthened relationships. • Provided guidance and conducted remedial sessions for students with slower learning pace, achieved an 80% success rate.• Promoted twice in my tenure based on a consistent track record and flexibility to learn. • Performed comprehensive research with a team of 12 teachers, about the development of the International School Award instituted by the British Council, devised a series of events using Microsoft Office applications, classroom activities and projects aimed at fostering internationalism, received the award for the year 2013-2016. Show less

• 

  David English Medium School

  Jun 2015 - Apr 2016

  Middle School Teacher

  • Supervised the social group NCC of 30 students, managed extracurricular activities and camps with a value-based approach.• Created promotional content to upload on different social media platforms, resulted 50% increase in admissions within 2 months.

• 

  Jindal Vidya Mandir

  Jun 2016 - Mar 2017

  English Teacher

  • Collaborated with the School Magazine Committee, revamped and aided to raise revenue of $ 50,000 over the year.• Incorporated technology into teaching methods, utilized online Quizizz, Kahoot, Canva, storyboard and yielded better response by 75%.

• 

  VIBGYOR Group of Schools

  May 2017 - Aug 2023

  Teacher

  • Headed weekly team meetings to enhance communication and collaboration among members, boosted positive work environment.• Coordinated with IT, Admin, and Academic teams for executing various activities making the lessons more interactive, demonstrated adaptability accountability and networking skills.• Spearheaded a team of 8 people for the launch of the VIBGYOR Junior Nature Club, providing mentorship and showcasing leadership abilities.• Conducted 20 hours training sessions on online teaching methods about the usage of Zoom, Teams, Webex and communication tools, reflecting commitment, capability to influence others and eliminated ambiguity.• Managed customer interactions and grievances for the department, implemented effective solutions and reverted within 48- 72 hours. Show less

• 

  Tim Hortons

  May 2024 - now

  Crew Member

  • Providing exceptional customer service by warmly greeting guests, efficiently fulfilling orders, and ensuring adherence to quality standards.• Consistently following Tim Hortons standards and guidelines when preparing products, ensuring compliance with all equipment operating procedures.• Collaborating effectively with team members to create a cohesive and efficient work environment.

• 

  Concentrix

  Jun 2024 - now

  Technical Support Advisor

  • Assisting external and internal users of the client's technical products, accessories and services; • Identifying, investigating, researching, and providing resolution to user questions and problems. • Troubleshooting basic to complex customer issues that are technical in nature; including hardware, software, networking, or other designated client products.•Identifying and diagnosing technical problems, errors, or malfunctions reported by users. Analyzing symptoms, conducting root cause analysis, and implementing solutions to resolve issues promptly and effectively.• Assisting with the installation, configuration, and setup of computer hardware, software applications, operating systems, and peripheral devices. Show less