Jen Bailey Bergen

Experience

• 

  Social Media Professional

  Jan 1997 - now

  @tryjen

  I've maintained an online presence since 1994, and I've consulted and advised on online social connections since 1997. Presently, I manage social media channels and relationships for Adluh Flour, Blue Cactus Cafe, NAMI Mid-Carolina, and more while contributing to SC Flood Information Exchange, Big Dam Jam, and Empire Supper Club. I write and fundraise for local nonprofits, and will often share my experience and knowledge through speaking engagements around Columbia, South Carolina, and in various online platforms. I've been published by Pregnancy magazine (Aug 2001), wrote a popular weekly column for GameSpy Industries, served as a recipe editor for dLife, and have been quoted on CNN. Show less

• 

  GameSpy Industries

  Jan 1997 - Jan 2001

  Writer, Weekly Columnist

  Author and host of a weekly column at GameSpy's PlanetQuake for nearly five years. Convincing big names of the gaming industry to reveal their most embarrassing moments was easier than one might think; special guest columnist or embarrassing moment appearances by: John Romero, Paul Steed, Mike "Gabe" Krahulik, Jerry "Tycho" Holkins, Graeme Devine, Rich "Lowtax" Kyanka, Tom Hall, Cliff "CliffyB" Bleszinski, Dave "Fargo" Kosak, Don "onethumb" MacAskill, Stevie "killcreek" Case, Tom "paradox" Mustaine, Richard "levelord" Gray, Squirrel Eiserloh, Dave "ddt" Taylor, American McGee, and more! Show less

• 

  Accelerations Educational Software

  Jan 2001 - Aug 2005

  Executive Assistant to the President, Staff and Office Manager

  Responsible for office staff management and daily operations. Created and implemented several online and offline strategies for this small business founded to create effective & affordable software for children with autism and other learning disabilities. Based on Applied Behavioral Analysis, the software was designed for individuals in need of virtual one-on-one instruction. The Discrete Trial Trainer software incorporates feedback from behavioral psychologists, autism & ABA professionals, academics, teachers, speech & language pathologists, researchers, other professionals, and parents to create effective software for even very low functioning individuals. Show less

• 

  GraySail LLC

  Aug 2005 - Sept 2016

  Client Relations and Account Management

  At GraySail, as with most positions, I had a job title and description: Mine was Client Relations Manager, and my primary role was to act as the conduit of communication between client and development team. Even so, as is often the case with employees of small businesses, when there was work to be done outside of my particular job, I did it. This afforded me the ability to develop and hone valuable additional skills, such as:• Project Management• Technical Support• Software Testing• Quality Assurance• Human Resources• Recruiting• Bookkeeping (QuickBooks) including: Invoicing, accounts receivable, accounts payable, etc.• RFP selection and response, resulting in lucrative contracts• Selecting, binding, and renewing business insurance coverage (Errors & Omissions, Crime, Technology, etc.)The bottom line is this: I'm a connector and a catalyst, and I make certain all client needs are understood and then not just met, but indeed, exceeded. When it became clear to me that the future of business-to-customer communication would be through social channels, I created and provided social media representation as a service offered by GraySail to its web development clients. In this role, it was my responsibility to develop and provide the online brand personalities and related conversational skills. Focusing on community engagement and sentiment with an emphasis on developing and sharing creative content with the brand followers to build relationships and loyalty, with measurable results.I'm extremely proud of my eleven years of work with GraySail LLC, and look forward to what comes next. Show less

• 

  Adluh Flour

  Aug 2011 - now

  Social Media Strategist

  Connecting Adluh Flour Mill, a century-old company (with a proud "same today, same always" mantra), with today's customers is a challenging and fulfilling project. This landmark mill and the recipes crafted from its products have been documented on the internet for years, and with that in mind, crafting a social presence for the mill was a logical next step. It requires a clear understanding of the company, their deeply-rooted history, and the social landscape in Columbia, South Carolina. My goal has been to bring those things "to the table" with my clear vision for their real-time social interaction: to encourage friends, customers, fans, and retailers to connect with the famous mill - and with each other. Show less

• 

  Blue Cactus Cafe

  Feb 2012 - now

  Social Media Strategist

  Blue Cactus is a hidden gem in Columbia's famous Five Points District. Operating in the same location since May 5, 1994, Blue Cactus serves authentic Korean and Southwestern "slow food with attitude," with a diverse and devoted network of fans and customers. Cactus customers are treated like family, for better or worse, and it is my responsibility to maintain a consistent daily dialog across all social media platforms. With the slogan "world famous and arrogantly slow," each and every dish is made to order using the freshest ingredients, choosing locally grown and sourced whenever possible. Lloyd and Mary Reese, the original owners and operators, retired in December 2017. Their daughter Julie, a Columbia icon in her own right who worked as the restaurant's server for 22 years, took ownership of Blue Cactus Cafe in January 2018. Show less

• 

  WXRY 99.3FM, a service of the Independent Media Foundation Ltd. (Gamecock Alumni Broadcasters, Ltd.)

  Mar 2017 - now

  Digital Marketing Director

  As the online voice of WXRY 99.3 FM, I have the pleasure of engaging radio listeners to help build, nurture, and support Columbia's vibrant arts community. WXRY is Columbia's only non-profit Independent Alternative public radio, broadcasting from the historic Barringer building. From presenting concerts and ticket giveaways to supporting the efforts of other local arts and humanities non-profits, WXRY is proud to be an active and engaged part of the community.