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Muhammad Ahmad

Muhammad Ahmad

Customer Support Executive

Followers of Muhammad Ahmad3000 followers
location of Muhammad AhmadPir Mahal, Punjab, Pakistan

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  • Timeline

  • About me

    Maintenance Engineer at VIVO | Registered Electrical Engineer | Expertise at ZIMCO International Corporation | Experience at NTDC & Touchstone Communication |Ambassador at Burraq Engineering | Ready to Help Organization

  • Education

    • Khwaja Fareed University of Engineering and Information Technology

      2019 - 2023
      BS Electrical Engineering Electrical and power Engineering 3.16/4 (77%)

    • Govt. Fareed Bukush Ghousia Degree Sc. College Chak no. 333 GB Faridabad, District Toba Tek Singh.

      2017 - 2019
      Intermediate Pre-Engineering B

    • Govt. High School no. 1 Pirmahal, District Toba Tek Singh

      2015 - 2017
      Matric Biology, Science A

    • University at Buffalo

      2022 - 2022
      Online Course Electric Power System 92.5%

      Objectives:Week 1: Basic Electricity• Introduction and Acknowledgements• Concepts• Properties• Simple Circuits, Ohm's Lam and AC currentWeek 2: Generation, Transmission & Distribution• Substation & Transformers• Generation• Transmission & Subtransmission• DistributionWeek 3: System Design & Switching• Circuit Breakers• Switches• Double-Busbar & Switching SequenceWeek 4: Renewable Energy & Smart Grid Technologies• Smart… Show more Objectives:Week 1: Basic Electricity• Introduction and Acknowledgements• Concepts• Properties• Simple Circuits, Ohm's Lam and AC currentWeek 2: Generation, Transmission & Distribution• Substation & Transformers• Generation• Transmission & Subtransmission• DistributionWeek 3: System Design & Switching• Circuit Breakers• Switches• Double-Busbar & Switching SequenceWeek 4: Renewable Energy & Smart Grid Technologies• Smart Grid Risks• Smart Grid Utilities & Consumers• Smart Grid & Environment• Renewable Energy Show less

  • Experience

    • Touchstone Communications

      Jan 2021 - Jun 2021
      Customer Support Executive

      I worked as a contractual employee with Touchstone Communication from January 4, 2021 to June 5, 2021. I held the position of CSE at the time of leaving the Company

    • National Transmission & Dispatch Company (NTDC), Pakistan

      Aug 2021 - Sept 2021
      Internship Trainee

      It was my first ever experience when I did my internship at NTDC.I worked in P&I, operation and maintenance department and gained knowledge of grid system operations.During my 6 weeks internship I learnt about transformers (Power, Auto, CT,PT) 1/2 scheme, HV and LV.I also visited in control room and figured out how the scada system is working , relay room, battery room etc.

    • ZIMCO International Corporation

      Jun 2022 - Aug 2022
      Power System Intern

      It was an amazing experience during the tenure of power system Internship. I learnt many things and made a project (Designing of Distribution Box) at the end of the internship.Few topics I have mentioned below that I learned during this Internship and that are:1) Transformer2) Relays3) Circuit Breakers4) Substation Operations5) LT protection systems

    • KAAR-E-KAMAL

      Mar 2023 - now

      • Official Member

        May 2023 - now

      • Buffer Member

        Mar 2023 - May 2023

    • Burraq Engineering Solutions

      Jul 2023 - Aug 2023
      Ambassador for Technical Training

      Representing the Burraq Engineering Solution image and values. Engaging with the public, promoting products/services through events and social media. Building brand awareness, fostering customer loyalty, and driving sales growth.

    • Khizra Fabrics

      Sept 2023 - Apr 2024
      Trainee Electrical Engineer

      As a Trainee Engineer, I was responsible for assisting the senior engineers in various Electrical Engineering tasks. We actively participated in the maintenance, troubleshooting, and repair of Electrical Systems and equipment within our facility. Additionally, I exhibited a keen interest in learning and applying new technologies and methodologies relevant to their field.

    • King Wills E-Commerce

      Nov 2023 - Sept 2024
      Virtual Assistant

      Currently, I am hunting for Ebay Store and TikTok Seller Center and Listing on these stores.I am also doing UK Amazon order processing.

    • Vivo Pakistan

      Sept 2024 - now
      Maintenance Engineer

      • To receive and deal with mobile phones sent by customers or distributors for repair and keep in good touch with them• To study specialized materials and guidance documents regarding mobile phone• To satisfy the demand of customers for products and services• To assist the manager/director/executive to complete various tasks and improve the performance• To give feedback on issues in time and track the results• To answer the professional and technical questions raised by customers• To take the vacant place when the service consultant is busy or absent• To complete other tasks assigned by the Director Show less

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Muhammad Ahmad
      Customer Service Executive My responsibility included pressure testing of Avaya Agent (Dialer Software), calling and receiving calls using Avaya Agent & report any issues to the supervisor. Jun 2021 I worked as a contractual employee with Touchstone Communication from January 4, 2021 to June 5, 2021. I held the position of CSE at the time of leaving the CompanyI worked as a contractual employee with Touchstone Communication from January 4, 2021 to June 5, 2021. I held the position of CSE at the time of leaving the CompanySkills:· Customer Support · Presentation Skills · Customer Contact · Customer Experience
    • Awarded to Muhammad Ahmad
      Ehsaas Scholar (BS Electrical Engineering) The Higher Education Commission of Pakistan Dec 2019

  • Volunteer Experience

    • Ambassador for Technical Training

      Issued by Burraq Engineering Solutions on Aug 2023
      Burraq Engineering SolutionsAssociated with Muhammad Ahmad

    • Buffer Member

      Issued by KAAR-E-KAMAL on Mar 2023
      KAAR-E-KAMALAssociated with Muhammad Ahmad

    • Student Ambassador

      Issued by Khwaja Fareed University of Engineering & Information Technology (KFUEIT) on Jun 2022
      Khwaja Fareed University of Engineering & Information Technology (KFUEIT)Associated with Muhammad Ahmad