Saad Ahmed

Experience

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  Scotiabank

  Nov 2018 - Sept 2019

  * Analyzed client financial information to negotiate customized payment plans, reducing delinquency rates while maintaining strong client relationships.* Leveraged CRM systems to track account statuses, document interactions, and securely manage client data.* Applied risk mitigation strategies to minimize potential losses and ensure adherence to bank policies and regulatory standards.* Utilized Microsoft Excel for detailed reporting and tracking of payment schedules, contributing to data-driven decision-making.* Demonstrated high attention to detail in managing sensitive financial data, ensuring accuracy and confidentiality. Show less * Provided high-quality customer service by addressing inquiries, resolving issues, and supporting clients’ financial needs in a professional and timely manner.* Built and maintained strong client relationships, focusing on service excellence and customer satisfaction to enhance client loyalty.* Demonstrated in-depth product knowledge, effectively cross-selling banking products and financial services to meet customer needs.* Utilized CRM software to document client interactions, manage data accurately, and ensure efficient follow-ups.* Applied attention to detail in data entry and record-keeping to maintain client records and support compliance with bank policies. Show less

  • Collections Representative

    May 2019 - Sept 2019

  • Customer Service Representative

    Nov 2018 - May 2019
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  AnchorLogistix

  May 2021 - Sept 2023

  Project Coordinator

  * Managed project schedules and coordinated resources to ensure timely logistics execution.* Maintained clear communication with stakeholders to align on project timelines and deliverables.* Leveraged Microsoft Project and Excel for project tracking, scheduling, and data analysis.* Contributed to a 10% improvement in operational efficiency through strategic resource allocation and process optimization.* Applied strong time management and risk assessment skills to support efficient logistics in a fast-paced environment. Show less

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  Royal LePage Meadowtowne Realty

  Jun 2023 - now

  Service Coordinator

  * Managed real estate transaction projects from initiation to closure, ensuring all activities were completed on time and with high client satisfaction.* Coordinated and executed stakeholder events and conferences, boosting client engagement and retention.* Responded to inquiries, providing accurate information while maintaining confidentiality of client and proprietary data.* Utilized Microsoft Office Suite for data management, project documentation, and client communications.* Engaged with clients to foster strong relationships, enhancing their overall experience and trust in services. Show less