Hala Kronfol

Experience

• 

  Citi

  Apr 2012 - Mar 2013

  Internship - Treasury Department
• 

  Citi

  Oct 2014 - now

  Enhancing KYC processes to ensure 100% renewal rates across diverse clients and jurisdictions. This involves assessing regulations, identifying compliance gaps, and implementing proactive measures for alignment with internal standards. Conducting full KYC review on our Corporate, Foreign Correspondent Banking (FCB) and Payment Intermediary (PI) clients. Successfully onboarded over 60 new relationships, seamlessly integrating them into the bank's systems, while serving as the key link between the client and other departments. Led the drafting of departmental policies and procedures, ensuring alignment with both local and regional standards. Received the Service Excellence Award in recognition of my dedication and outstanding service performance.

  • Relationship Analyst - Corporate Banking

    Oct 2021 - now

  • Client Onboarding Analyst

    Oct 2017 - Oct 2021

  • Cash and Operations Analyst

    Oct 2014 - Oct 2017