Marcus Heffinger

Experience

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  Food Lion

  Jan 1990 - Jan 1994

  Grocery Manager

  Responsible for achieving budgeted financial and operating results for an assigned Food Lion store. Maximize store sales and profitability by ensuring the execution of promotional and merchandising programs in accordance with marketing plans. Develop a stock clerk team to ensure consistent execution of Standard Practices and other policies and procedures as it relates to the overall advancement of my respective store. Serve as a model for customer service and other vital behaviors and instills this value in all associates. Create an environment for continual learning and encourages an open dialogue among associates. Provide leadership and motivation within the store to promote a culture reflective of Food Lion’s Guiding Principles. Manage the operation of assigned store. I was directly responsible for supervision of Stock Clerk Manager, Lead Stocker, and Team.Indirectly responsible Customer Service Sales Manager,Market Sales Manager,Produce Sales Manager Deli/Bakery Sales Manager,Seafood Sales Manager,and Deli/Bakery Manager. Directly responsible for performance,providing direction and instruction to all other associates of assigned store.Review financial and operating results to determine where the store stands relative to budgeted sales, expenses, and payroll; share results with associates.Work with store associates to identify the root causes of issues and inefficiencies; ensure that direct reports develop sound plans for resolution. Assess staffing needs; interview and select store management and ensure store management is able to identify and select qualified candidates to meet their staffing needs. Constantly interact with customers; remain highly visible. Monitor shrink and ensure that moneys are accounted for properly. Ensure that order and security controls are in place, consistent with standard practices. Visit competitors’ store to stay abreast of product and price offerings. Adhere to all company guidelines, policies and standard practices. Show less

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  International Paper

  Jan 1994 - Jan 1998

  Boiler Supervisor

  This is operational and supervisory work in the operation of steam boilers for manufacturing purposes. As a Shift Supervisor I would serve as operators and supervisor in a plant of medium size and/or complexity. Duties include starting and shutting down boilers, monitoring various operational readings and making necessary adjustments to maintain efficiency which decreased the demand for gas usage and increased profitability, performing water tests and adding chemicals to water as necessary, performing routine boiler maintenance, assisting in the larger maintenance jobs, and directing lower level operators in all of these functions. Show less

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  The Goodyear Tire & Rubber Company

  Aug 2003 - Feb 2013

  Support plant by interfacing with plant manufacturing and qualityEnsure quality systems integrity. Implement new processes and resolve product performance issues. Achieve quality and cost savings through improvement initiatives. Design, execute, and audit process improvements that bring tangible savings to plants bottom line. Coordinate maintenance repairs and predictive maintenance, activities and plans to insure high yield and efficient run times. Lead business unit team of support staff to insure production, quality, safety, and delivery goals is attainable at the floor level. Spearhead employee involvement in process improvement, capitalizing on multi-generational floor level experience. Lead, mentor, and coach Area Mangers in my respective departments. Provide 24 hour technical, performance, and productive support to the business unit. Strategize future incentive that would bring higher yield in all business unit objectives. Work with Union leadership to foster a working environment for all associates to fulfill the expectations of being safe and productive while adhering to all polices as set for by Goodyear to insure profitability and exceeding customer requirements. Develop and manage business unit budgets to include cost savings by increasing productivity of Area Managers, Floor Associates, Product Flow, Maintenance efficiency, and Lean Technology. Proficient in Business Process Development, Continuous Improvement, Lean Technology, Manufacturing, Production Planning, Procurement, Inventory Control, TPM, 5S, Best Practices, JSA’s, DIMAIC Methodology, Predictive Maintenance, Process Improvement, and Windows Applications. Show less Responsibilities to include managing the shift-to-shift operation of multiple departments or business modules of 50 + associates. Maintain the smooth and timely flow of plant production ensuring a quality product is delivered to the next operation and customer. Achieve the business goals of the operation including cost, quality safety, and delivery. Complete lean manufacturing projects as directed by the Production Specialist. Foster a safe working environment that enables the entire team to reach the safety goals as set for by the business unit. Coach, develop, and support hourly associates. Hold associates accountable for attainment of objectives. Drive Business Center strategies to the floor level. Analyze shift operations to ascertain the most profitable way to insure that the internal customer received what they needed to complete their respective task. Core competency to include but not limited to Production / Maintenance Team Structure, Operations and Requirement, HR / Training Functions, Familiarization with Budget Development / Management, Customer Service Techniques, Organizational Development, Implementation of ISO9000 regulations, Health and safety audits, as well as, Quality / Uniformity audits. Show less

  • Production Specialist

    Jan 2008 - Feb 2013

  • Area Manager

    Aug 2003 - Jan 2008
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  Riveroak Church Of God

  Apr 2010 - Dec 2017

  As Executive Pastor of RiverOak COG, I serve as the administrator over VIP Coordinator (Senior Adult Pastor), Young Adult Pastor, Student Pastor, Children’s Pastor, Administrative Assistant, Men’s Ministry, Women’s Ministry, Hospitality Ministry (ushers, greeters, front line attendants), Sunday School Director, and Facilities. Severing as a confidante and advisor to the Lead Pastor on general ministry matters as well as vision casting and execution is a vital role with in the campus pastors responsibility. Leading, coaching, mentoring, and recruiting of for-mentioned ministry leaders is an ongoing achievement process where by RiverOak is able to continue to expand its ministry capabilities with in the community. As Campus Pastor I help each ministry lead assess budget requirements and then set up a budget with in the church business office. I monitor budget and advise each ministry lead according to spending verse over all vision of RiverOak. The purpose is to spend monies for tangible ministry results not hoard money up however; I expect good sound stewardship of all resources. As Campus Pastor I perform normal pastoral duties such as weddings, funerals, preaching services, counseling sessions, visitations, etc. It is awesome to see the many learned business activities of the great companies that I have worked for go toward Kingdom advancement. Show less

  • Executive Pastor

    Jan 2013 - Dec 2017

  • Children's Pastor

    Apr 2010 - Jan 2013
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  The Goodyear Tire & Rubber Company

  Mar 2017 - Sept 2018

  Process Specialist (Contracted Services)
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  Kingdom Point Church of God

  Nov 2017 - Nov 2020

  Lead Pastor

  Lead Pastor (Kingdom Point Church of God)• To fulfill the ecclesiastical and administrative responsibilities of The Church of God in Virginia while serving the Kingdom Point Church and engaging in the community for the cause of Christ.• Implement an acceptable and transparent finical program for the church that ensure fiscal responsibility and good stewardship of God's resources. • Institute new ministries such as Kingdom Men, women’s ministry, youth ministry, neighbor helping neighbor, jail ministry, etc.….• Administrative Achievements to include debit reduction of 64%, membership increase of 65%, church attendance increase of more than double, upstarting of seven new ministries etc.… • Facilities improvements to include new roof on outreach building, upgrading of sound system and multimedia, remolding of Sanctuary and Office, etc.…. Show less

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  Ashland Church of God

  Nov 2020 - now

  Lead Pastor