Plamen Sakutov

Experience

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  Grange Hotels

  Jul 2004 - Aug 2007

  Reception Supervisor, Reservations

  Managing reception team and Reservations management.

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  Sara Commerce

  Oct 2007 - Mar 2010

  Sales and Office Manager

  Establishes sales objectives by forecasting and developing annual sales quotas for regions and territories; projecting expected sales volume and profit for existing and new products.Maintains sales volume, product mix, and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors.Contributes to team effort by accomplishing related results as needed.Managing office staff members and dealing with related issues.

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  Prima Net Consult

  Mar 2010 - Aug 2011

  Computer Technician

  Working as a outsourced IT admin for 6 companies.Troubleshoot and resolve hardware, connection, printer and software issues reported to theService Desk• Updating network applications as required• Maintaining daily tape backup and off-site tape storage• Troubleshooting and resolving all problems encountered with hardware and software. Replace or repair defective parts and equipment.• Conduct technology training for new users• Provide support to the Technology team• Conduct briefings and demonstrations for users to enhance system productivity• Assist in the development of training coursework and materials• Maintain and expand knowledge base in area of expertise• Attend courses to develop and keep skills and knowledge current• Comply with continuing education requirements• Perform routine server monitoring and performance benchmarking• Monitor and remove virus, spyware, and other non-authorized software• Complete special projects as requested Show less

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  Medconsulting Ltd

  Aug 2011 - Jan 2014

  Technician and Support Specialist

  Supporting Codonics and Wide hardware and medical softwares.• Troubleshooting and resolving all problems encountered with hardware and software. Replace or repair defective parts and equipment.• Conduct technology training for new users• Provide support to the Technology team• Conduct briefings and demonstrations for users to enhance system productivity• Assist in the development of training coursework and materials• Maintain and expand knowledge base in area of expertise• Attend courses to develop and keep skills and knowledge current Show less

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  Software Company Ltd.

  Aug 2011 - Jan 2014

  Testing and Support Specialist

  Determining, negotiating and agreeing in-house quality procedures, standards and/or specificationsAssessing customer requirements and ensuring that these are metSetting customer service standardsSpecifying quality requirements of raw materials with suppliersEnsuring that manufacturing processes comply with standards at both national and international levelWorking with operating staff to establish procedures, standards, systems and proceduresWriting management/technical reports and customers’ chartersDetermining training needsActing as a catalyst for change and improvement in performance/qualityDirecting objectives to maximize profitabilityRecording, analysing and distributing statistical informationMonitoring performanceTesting software for bugs and unintended behaviour. Show less

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  Meetingbox

  Jan 2014 - Jan 2017

  Implementation Senior and Support Manager

  • Manage a support team to provide first class post-sales support to the customers.• Provide input into the pre-sales process and act as a lead on support and service issues, strategy• and approach• Set clear objectives, evaluate progress and install a high performance culture with focus on team• work, service excellence and ownership for resolving customer issues• Set-up, manage and improve standards and procedures within the team• Ensure working practices are well defined and operational with minimal disruption using technology• to improve efficiency as appropriate• Manage the team and individual performance, technical and skills development• Encourage open communication between team members, suggesting and driving forward ideas• about how the team can work more effectively together• Review daily priorities and take appropriate action to ensure results are achieved• Ensure high quality, up-to-date documentation exists for all service arrangements• Develop and manage detailed implementation project plans and serve as the primary point ofcontact with enterprise customers during the implementation, and lead a cross-functional team toexecute the plan• Coordinate with functional leaders internally to push projects toward target milestones andcommunicate to stakeholders, keeping them fully informed of project status• Proactively manage changes in project scope, identify potential risks, and devise and executecontingency plans• Provide technical guidance on the initial setup and configuration of the software in the client’sorganization• Design and provide training that equip clients with proper knowledge in order to drive fastadoption of our platform• Create and build content for the implementation guides, best practices, and certification programs• Design customized reporting dashboards that meet client reporting needs• Maintain an expert knowledge of the software Show less

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  Tryzens

  Aug 2017 - Sept 2019

  Project Manager
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  Strypes

  Oct 2019 - May 2022

  Senior Project Manager / Scrum Master
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  DEGIRO

  Nov 2019 - Mar 2022

  Scrum Master
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  Tide

  May 2022 - now

  Agile Lead