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Erika Norkute

Erika Norkute

Front Office Desk

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  • Timeline

  • About me

    Sales Manager at Mouzenidis Travel

  • Education

    • Simono Dacho High School

      1998 - 2001
      High School 8.87/10

    • Klaipeda University

      2001 - 2005
      Bachelor's Degree Recreation and Tourism 7/10

      Recreation and Tourism bachelor program is devoted for education of specialist for governmental and private recreation and tourism organizations and enterprises. Competence in providing tourism services and planning and development of tourism in towns and settlements and managing recreational activity for various groups of inhabitants in recreational areas. Graduates of Recreation and Tourism Bachelor program get professional competence in providing, planning, analyzing and development of… Show more Recreation and Tourism bachelor program is devoted for education of specialist for governmental and private recreation and tourism organizations and enterprises. Competence in providing tourism services and planning and development of tourism in towns and settlements and managing recreational activity for various groups of inhabitants in recreational areas. Graduates of Recreation and Tourism Bachelor program get professional competence in providing, planning, analyzing and development of recreation and tourism services and can apply for the carrier at towns or region municipalities, tourism companies and organizations, health improvement and recreation companies and other organizations providing tourism and recreation services. Show less

  • Experience

    • Baltpark hotel 3*, Klaipeda, Lithuania

      Apr 2005 - Jul 2005
      Front Office Desk

      * Welcoming guest and performing the registration procedure, checking out the guests* Updating guests details in the system, taking reservations for the hotels accommodation* Handling foreign exchange cashier* Answering or referring inquiries

    • Ikos resorts oceania

      Apr 2006 - Nov 2007
      Front Desk Receptionist

      • Welcoming guest and performing the registration procedure, checking out the guests• Updating guests details in the system, taking reservations for the hotels facilities and restaurants• Instructing the porters for the luggage delivery • Handling foreign exchange cashier • Answering or referring inquiries

    • Tez Tour

      Jan 2008 - Oct 2008
      Holiday Rep

      • Meeting the excited new arrivals in the airport and overseeing transfers to their accommodation• Giving an introductory talk on the facilities and the area• Holding welcome meetings, handling complains and resolving problems as they arise• Resolving any conflict with or between clients; establishing and maintaining relationships with local hoteliers, apartments owners, excursions agents and travel companies

    • Ambotis Holidays

      Nov 2008 - Mar 2016

      • Reporting directly to the CEO• Developing partnerships and preserving the existing accounts within CIS and Balkan markets• Negotiating and contracting with local and abroad suppliers including hotels, restaurants, transportation companies, etc.• Collecting, analyzing, evaluating data towards increasing company’s revenue• Analysis of commitment and allotment rooms• System and market monitoring and preparation of proposals & quotations• Ensuring that web site booking process is maintained up-to-date and functional • Coordination of the work, controlling its quality, ensuring that deadlines are met• Close cooperation with Company’s reservation, accounting and operation departments• Leading the team of 4 persons Show less • Reporting directly to the CEO• Processing the reservations and requests in accordance with the established standards and procedures• Ensuring that bookings are keyed in to the system and followed up• Organization and planning incoming events for conferences, incentive, special events, info tours• Resolving any conflict with or between clients• Direct client liaison at all levels, including VIPs• Negotiating with all suppliers including hotels, restaurants, ground agents and travel departments• Loading contract and promotional rates in the system• Control of commitment and allotment rooms availability Show less

      • Head of Sales & Revenue Department

        Jan 2012 - Mar 2016

      • Manager in Reservation and Tariff department

        Nov 2008 - Jan 2012

    • Mouzenidis Travel

      Apr 2016 - Aug 2021
      Sales Manager

      * Account management of existing accounts and generation of new partnerships within Baltic market* Managing local Mouzenidis Travel offices in Latvia and Estonia* Participation in business to business events (B2B), attending trade exhibitions* Increasing awareness via traveling to the respective regions of the market, performing presentations and sales visits* Conduct market research to keep abreast of trends, competition’s marketing movements and customer’s needs* Advertising planning, negotiating rates and conditions* Creating/suggesting offers for certain periods, flights and participating actively in the rate strategy planning* Work towards achieving daily, weekly and monthly revenue and new lead goals Show less

  • Licenses & Certifications

    • Tour Escort Certificate

      Issued by the Lithuanian state Department of Tourism under the Ministry of Economics
      Jul 2005

    • Tour Guide (second category) Certificate

      Issued by the Lithuanian State Department of Tourism under the Ministry of Economics
      Jul 2005