Aadityachandra Nalawade

Experience

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  CREATIVE COMPUTERS

  Mar 2007 - Jun 2009

  Technical Engineer

  Major work on Computer Repairing, And Assembling.* Installation of software’s like office and outlook.* Installation of Anti-virus.* Handled Client-side problems with experienced skills

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  DBS

  Aug 2015 - Aug 2016

  Team Leader

  Support to Local Infrastructure, managing and troubleshooting network LAN &WAN.* Working on ticketing tool.* Working on virtual Routers, Switch etc.* Helping with Computer Related problems.* Support to Bank customer care. (Both Local Infra & for Application)* Support to Mobile banking application.* L1 Support for DHCP, DNS.* Remote Desktop for client side and resolved the issue.* Working in environment with CISCO NAC.* Outlook User configuration and troubleshooting.* Handling Access permission related issue-like folder access, printer access, file serveraccess, etc.* Work in 24X7 environments.* Logging of incident for Customer query in ISM tool.* Co-ordinate with onsite team to handle all technical issues.* Provide troubleshooting and technical support via phone, web based tools, internal supportedapplications.* Maintain Help Desk related information in designated systems Show less

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  National Securities Depository Limited (NSDL)

  Aug 2016 - Nov 2016

  System Administrator

  These are the roles and responsibility performed by me while I was working on NSDL site Working on ticketing tool.  Support to Local Infrastructure, managing and troubleshooting network LAN & WAN. Logging of incident for Customer query in ISM tool & Sapphire Ticketing Tool.  Helping with Computer Related problems.  L1 Support for DHCP, DNS. Remote Desktop for client side and resolved the issue. Outlook User configuration and troubleshooting. Handling Access permission related issue-like folder access, printer access, file server access, etc. Work in 24X7 environments. Co-ordinate with onsite team to handle all technical issues. Provide troubleshooting and technical support via phone, web based tools, internal supported applications. Maintain Help Desk related information in designated systems. Coordinating for server issues, assisting for server issues. Show less

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  Flair Network Engineer

  Mar 2017 - Feb 2018

  Project Lead

  Project Lead (Presales Engineer for Network Implementation) Coordinating with the Clients, understanding their requirement.  Providing them solution, alternative option for the Network Infra.  Representing & help the client through Raceway layout & Presentation.  Help them understand explain the topologies which might suit them.  Help them understand the connectivity through Fiber & UTP/STP.  Help them evolve to upgrade from current to new technologies.  Passive Network cabling installation.  Coordination with Implementation Team,  Coordination with Vendor’s for multiple location.  Getting the activity complete in committed timeline.  Prompt and timely action in case of customer complaint within SLA depending on the severity.  Co-ordinating with different OLO/Service Provider from different location/country and booking docket with them and to follow up with them until the issue is resolved.  Educating customer about the products and services, also, make sure that he should always be aware of any changes in the services.  Maintaining and ensuring customer get speedy resolutions with quality.  Handling team to make sure we should achieve TATs, which is set within Organization. Helping other teams in crisis to avoid unnecessary escalations. Show less

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  Infosys

  Nov 2018 - May 2021

  Sr. Service Desk Engineer L2 (Network Operations)

  • I was part of the Technical Support Team.• Responsible for handling network support, problem management, managing network performance andproactively identifying issues before they become customer affecting.• 24x7 Remote Management and monitoring of Enterprise Networks of large global clients that have adistributed LAN/WAN/Wireless setup.• Communicate at appropriate levels of target audience on both Technical & non-Technical (includingprocess activities).• Interacting with different levels including NOC operators by performing Escalation management andmaintaining and ensuring customers get speedy resolutions with quality.• Handling team to make sure we should achieve TATs, which is set within Organization. Helping other teams incrisis to avoid unnecessary escalations.• Trouble ticket logging, update and closure in SNOW (Upgraded to Nucleus). Configuring network software /hardware devices.• Primarily responsible to analyze the trouble shooting issues for Optus networks and resolve it for B2Bcustomers.• Assisted my manager with additional responsibilities like giving training to onboarding employee or newjoined also giving them process knowledge.• Queue Management – Work on aged and escalated ticket.• Plan and perform firmware upgrade.• Work with hardware/software vendors to resolve problems.• Assist in Root Cause Analysis (RCA). Provide technical inputs for weekly/monthly customer service review• Work with different Telecommunication Service Providers to resolve escalated circuit problems.• Interface with customer on calls and lead technical meetings• Queue Management – Work on aged and escalated ticket.• Worked on below tools =• SNOW & NUCLUS: - Ticketing tool• IFMS: - integrated fault management system• BNO IP link tester -: used to ping the customer's NTU.• Atlas: shows network graph of customer• Helix: it is an inventory tool for all fixed customer from where we can get installation and termination dateof customer Show less

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  Mindtree

  May 2021 - Jun 2024

  Senior Technical Associate at Mindtree

  Technology exchange core exchange on premise and exchange onlineWork role: Working in architectural Exchange on premise environment mainly into 2 LOB Exchange Admin and Exchange Mail flow for now Later will get the opportunity to work with Connectivity.Roles in Exchange Admin are: Installation of server 2010 to 2019 with CU, Ru upgradation, Configuring DAG, Load balancer, Replication services, Shadowing, Active directory management. Creation execution of GPO, FSMO roles, DC, Server setup. Handling Database corruption and recovery with dirty shutdown and clean shutdown state with Soft, hard recovery Dial tone recovery. Handling server failures and getting up them. Lot many administration tasks related to server.Roles in Exchange Connectivity: Troubleshooting IIS server related issues including creation of virtual directory. Troubleshooting Certificate related issues creation & uploading of certificate via MMC & PowerShell. Troubleshooting with respect to Auto- discover in depth. Troubleshooting with Outlook client app and checking logs via connectivity test and MFC Mappi. Checking and taking Fidler and Netdom logs, Connectivity test with health check script for server. Troubleshooting on fronted & backend of server with all exchange protocols including OAB, EWS, Mappi, Outlook anywhere, RPC, ActiveSync. Mobile management & connectivity. Handling Free-busy issues, ASP. NET framework issues.Troubleshooting on Webconfig, shared webconfig, Host files, Registry editing.Handling issues with exchange services. Free busy, calendar issues, with cross forest proxy servers, setting up free busy sharing environment. Show less

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  Polestar Consulting Pvt ltd

  Oct 2023 - now

  Network Security Engineer

  Engineer (31st Oct 2023 - Till Now)Client (CIDCO) Monitoring &Troubleshooting issues with the existing Network devices. Assisting issues with the current extreme Switches on the site location if any required. Inventory of the existing network devices and troubleshooting the issue if any. Maintain the device service validation & about to expire devices. Planning for Upgrading the existing devices and the devices firmware version along with software update Monitoring MPLS network along with IIL.Configuring Firewall, working in Fortinet firewall, Checkpoint, IPS, Array Networks, Monitoring and maintaining the network flow for DC and DR for both Rabale and Bangalore. Raise tickets with SIFY for issues occurred at DC Rabale. Show less