Martin Silvester

Experience

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  Waitrose

  Dec 2005 - Jul 2011

  Shop Assistant
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  Visa

  Aug 2011 - Feb 2024

  Collaborating with cross-functional teams across Client Services, Risk, Product, and Technology on the delivery of high-profile, strategic initiatives, to ensure new products and services are fit for purpose and client-facing teams are equipped to support.- Updating senior leadership on project progress and milestones via exec-level communications.- Conducting detailed impact analysis on assigned initiatives, for both new products or services, and changes to existing products. Communicating impacts to Client Services teams and feeding back any show-stopping issues or support gaps to Product/Technology, and collaborating with these teams to develop solutions. - Simultaneously managing multiple initiatives at any given time, requiring effective prioritisation of competing project priorities and requests.- Producing and delivering high-quality presentations to our clients.- Collaborating with Visa internal teams on issue resolution and problem solving, to ensure any client-impacting issues are resolved in a timely manner and impacts and solution communicated to clients, and client facing teams are equipped to handle questions.- Negotiating with stakeholders across the business to ensure both our client’s needs, and Client Services team’s requirements are prioritised.- Coordinating and influencing internal Visa Resources across multiple functions to ensure teams held accountable for delivery on commitments.- Performing post-implementation reviews after initiative go-live to identify any lessons learned to prevent future client impacts. Show less Main point of contact during Project life cycle for clients with Digital Implementation needs focusing on digital mobile wallet payments and Visa Direct Implementations.- Managing new Issuer onboarding and complex migrations projects involving but not limited to host migrations, mergers and acquisitions and change of service providers.- Assess clients’ requirements and provide consultancy, solution design, scoping, project tracking and task management.- Coordination of implementation tasks and liaise between internal teams to assess technical readiness of clients.- Initiate and oversee test configuration, Host and API testing, Production Configuration and Live Proving and Launches. Show less Main point of contact during Project life cycle for clients with Digital Implementation needs focusing on digital mobile wallet payments and Visa Direct Implementations.- Managing new Issuer onboarding and complex migrations projects involving but not limited to host migrations, mergers and acquisitions and change of service providers.- Assess clients’ requirements and provide consultancy, solution design, scoping, project tracking and task management.- Coordination of implementation tasks and liaise between internal teams to assess technical readiness of clients.- Initiate and oversee test configuration, Host and API testing, Production Configuration and Live Proving and Launches. Show less My previous job wass working as an Implementation Executive within Client Implementation The role involved a variety of tasks in the testing, certification and project management of EU Member Projects and Production Changes. I worked in a dynamic environment responding to the demands of both internal and external customers. I play a crucial role in ensuring that customers are capable of supporting and processing all Visa transactions, as well as supporting any changes to the Members parameters in production.During my time in the role I worked with members such as Barclays, RBS Group, WorldPay amongst others. I have managed the end to end process of a variety of projects including implementation of VROL Bulk and member migrations. Show less Following my graduation from University, this is a position that I accepted on a short fixed term contract in order to gain vital work experience within the Payment Services Industry. The objective of the role was to provide Administration support to the Client Implementation team.Duties included dealing with customer requests, logging projects, distribution of packets, managing of care cases and other administrative tasks. As well as providing support to the Client Implementation team. Show less

  • Senior Service Experience Consultant

    Mar 2021 - Feb 2024

  • Senior Digital Implementation Manager

    Aug 2019 - Mar 2021

  • Digital Implementation Project Manager

    Jun 2017 - Aug 2019

  • Implementation Executive Project Manager

    Sept 2014 - Jun 2017

  • Implementation Analyst

    Mar 2012 - Aug 2014

  • Administrative Support

    Aug 2011 - Feb 2012
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  Discover Financial Services

  Feb 2024 - now

  Operational Relationship Manager (Technical Acceptance)

  International Client Services