Ajit V.

Experience

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  Infosys BPO

  Aug 2002 - Aug 2005

  Team Lead Ops / RD (Training)

  U.S. Residential Mortgage Servicing.

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  Lehman Brothers

  Aug 2005 - Jul 2008

  Operations Manager- Mortgage Capital Division

  US residential mortgage originations, servicing and default administration / UK residential mortgage servicing.• Managed Loan origination and funding (Wholesale, Conduit and Retail) for the US residential mortgage market. Led 6 supervisors and 90 staff. Managed mortgage servicing for UK and US businesses during the last 1 year• Daily responsibilities involved managing credit risk, regulatory, reputational and operational risk• Business continuity management- Conduct quarterly and annual BCP testing exercises for India site (Mortgage business). Maintain the BCP risk matrix and provide updates to senior leadership.• Responsible for business implementation, hiring, knowledge transfer and training Show less

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  JP Morgan

  Jul 2008 - Apr 2009

  Associate

  Manager (Business Banking)• Managed the loan booking & funding, collateral management and special credit teams (Led a team of 23 analysts and 3 supervisors)• Within two months of joining the organization, took the additional responsibility of managing a project aimed at securing collateral for Business Banking across multiple loan centers (Bangalore, Houston, Louisville)o The project aimed at mitigating credit and market risk by ensuring collateral documentation was available; it involved monitoring the work done by 60 analysts across 3 locations and reporting them on a weekly basis to the executive management committee in the US Show less

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  Goldman Sachs

  Aug 2010 - Jun 2011

  Team Manager- Portfolio Control and Analysis (ASSET MANAGEMENT)

  GSAM Operations (Fixed Income Portfolio)• Managed and mitigated any risk to the clients arising due to investments in the fixed income asset class • Jointly led a team of 25 analysts and 3 supervisors who reconciled trades between the firm, the custodian and the brokers. (Managed counterparty risk, operational risk, systemic risk and market risk)• Owned and led a project that involved the identification of "swift payment rejects". The objective of the project was to identify the causes for missing transaction details, duplications and incorrect receipt of payments from third parties. The initiative covered 3 business lines within the Asset management division Show less

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  Contax Partners Inc

  Dec 2011 - Apr 2012

  Research Consultant

  Business Advisory- Energy projects (MENA)• Market Analysis and Intelligence: Market entry strategies and opportunity Identification • Project planning & market assessment (Energy project workload and changes in the marketplace)

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  Publicis Sapient

  Nov 2012 - Dec 2015

  Senior Associate- Business Consulting / Product Development

  • Client: Fortune 500 Midstream Oil and Gas company/ Houston, Texas- $100 Million plus initiativeI was a lead Business Analyst working with the client, responsible for the design and implementation of an end to end platform to support the commercial business teams. The project involved gathering requirements/ reviewing existing processes across their entire regulated/unregulated asset portfolio and services which includes Transportation Pipelines, Storage Facilities, Terminals, Fractionators and Isomerization units. Functional areas include: Nominations and related operations.Responsibilities:• Created detailed design narratives, features and use case documentation for the nominations processes across multiple product lines: NGLs, Refined products and Crude oil.• The scope of the project was spread across multiple legacy assets and required assimilation into a single methodology that can accommodate all types of customer nominations.• Conducted design workshops / requirement gathering sessions with SMEs from the client side and created documentation that met agile standards and client requirements.• Regularly interacted with senior program sponsors, subject matter experts, other stakeholders from operations, PMO and other IT teams.• As a member of the ‘Scrum Team”, working in sync with the product owners I helped define the product backlog items and scrum backlogs during the backlog grooming and sprint planning sessions.• I assisted the developers in the scrum team with use case and test case documentation that enabled with meeting project deliverables.• Actively participated in the product demo sessions to get sign off from the product owner / stakeholders; also participated in daily scrum stand up sessions, sprint grooming sessions, sprint review and sprint retrospective sessions Show less

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  Select Portfolio Servicing

  Jan 2016 - Oct 2019

  Operations- Department Management• Oversight for Whole loans payment processing for RMBS, ABS and CMBS portfolio o Reconciling Monthly portfolio Trial balance by servicer with remittances received o Resolving breaks in the trade management tool / cash management tool o Coordinating with pricing and product control teams to manage updates / changes • Responsible for Customer Support department and Digital mail team o Managed a team of 60 associates (Onshore & Offshore); responsible for day to day operational metrics. (Onshore head count reduced to 50% due to process improvements (30 improvements over 8 months) and changes I implemented.Project Management, Risk and Change Management• Lead process improvement and re-engineering initiatives across business units• Conduct process deep dives to identify operational, reputational and regulatory risk/s, process redundancies and recommend changes (Loss Mitigation, Customer Support, Escrow and Advocacy)• Managed multiple automation projects across business lines for the firm:o Facilitate requirement gathering sessions between business and technology teamso Organize periodic meetings and track follow up items to completiono Facilitate user acceptance testing and coordinate implementation of solutions to productionVendor Management• Responsible for vendor teams of 700+ (managing contracts, budgeting, SLAs (1200 individual metrics), headcount tracking and reporting. Lead the weekly and monthly leadership oversight meetings with CEO and COO and SVPs of all departments in servicing• Work with internal audit teams to ensure adherence of firm level policies and controls at the vendor siteDirector- Mortgage Servicing 01/2016 – 01/2017• Mortgage Insurance operations (ensured compliance with HPA, CFPB, FHA, Freddie, FNMA,VA)• Streamlined business processes by identifying gaps and fixing missing system functionalities to mitigate financial, regulatory and reputational risk Show less

  • Consultant- Mortgage Servicing Operations

    Aug 2019 - Oct 2019

  • Director Of Servicing Operations

    Jan 2016 - Aug 2019
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  Sourcepoint

  Oct 2020 - Jan 2022

  Director(Mortgage processing)

  • Responsible for 500+ member team processing loan files from Jr underwriting to submission (includes a phone team of 150 processors)• Turned around 4 processes that were facing productivity challenges in the past 6 months• Hired and ramped up the team from 250 to 500 plus to meet market changes in the past 6 months• Additional responsibility as Center Head for Houston Office

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  Capgemini

  May 2023 - now

  Senior Manager (Product Owner/ Product Manager)

  Sep 2024 to presentIdeating and developing a Process-Risk-Control Platform ground up for the client. This initiative covers firm wide business groups and geographies.May 2023 to August 2024Wealth Management/Private Banking: Securities Based Lending / Margin Lending- Bilateral loans.Responsible for iterative product development, leading three Agile scrum teams.Manage product backlog and scrum backlog creation for all three teams.Hands on leadership with creating artifacts in Jira and SharePoint.Coordinating with dev team leadership to develop and implement solutions.Agile coach for the teams I lead as well as other teams.Client partner and enabler, helping to design effective solutions.Hire and Mentor Product owners. Show less