Santhosh S Sunkad

Sales Manager

4000 followers

Bengaluru, Karnataka, India

Connect with Santhosh S Sunkad to Send Message

Connect

Connect with Santhosh S Sunkad to Send Message

Connect

Timeline
About me
Entrepreneur, Experienced Operations Manager with strong Expertise and Experience into BPO/KPO Operations, People Management, Client Success, Customer Support, Leadership, Digital Marketing etc
Education
- Kuvempu University, Shankaraghatta, Shimoga
  2004 - 2007
  Bachelor of Business Administration - BBA Business Administration and Management, General First
Experience
- Reliance Life Insurance Limited
  Jun 2006 - Dec 2007
  Sales Manager
- HDFC Life
  Apr 2008 - Apr 2010
  Sales Development Manager
  Team Management, Business Development and Sales
- Fidelity National Financial India
  Apr 2010 - Nov 2011
  Process Associate
  Title Insurance
- ISG Novasoft Technologies Limited
  Nov 2011 - Jul 2013
  Senior Analyst
  Title Insurance
- ThoughtFocus
  Jul 2013 - Dec 2016
  Senior Process Developer
  Senior Process Developer Title Insurance
- KNOWLEDGE SPLICE SERVICES PRIVATE LIMITED
  Apr 2017 - Feb 2018
  Senior Analyst
  Senior Analyst Title Insurance
- ThoughtFocus
  Sept 2019 - Feb 2020
  Project Consultant
  Title Insurance and U S Mortgage Projects
- Eagle
  Feb 2020 - Oct 2020
  Operations Team Manager
  Managing daily performance to ensure all Operations are providing good level of Customer Service to all customers (Internal and external)• Meeting service and quality levels as assigned by Management/Client• Coordinating with the client on process related issues and updates• Ensure profitability of the process• Working with Cross-Functional Teams to ensure that both internal and external customer needs are met• Optimum utilization of resources to meet productivity• Identify and organize training programs• Conducting Team reviews, submitting progress reports of the Team to the Managing Director and conducting appraisals• Coaching & mentoring Teams, Team Leads• Recommend new ideas for process improvement, to provide excellent customer service and achieve the set SLA• Accountable for the production and quality targets of the Team• Implement Automation of Processes.• Ensure that the Operations team maintain the highest standards of professional conduct, ethics, integrity, and control in execution of all their daily operations• Ensure adherence to training man-days/ mandatory training programs and recommend identify new areas for training & development for self and team• Develop an action plan for low performers to ensure higher process compliance. Show less
- Verity Global Solutions Pvt Ltd.
  Oct 2020 - Mar 2022
  Operations Team Lead
  Managing daily performance to ensure all Operations are providing good level of Customer Service to all customers (Internal and external)• Meeting service and quality levels as assigned by Management/Client• Coordinating with the client on process related issues and updates• Ensure profitability of the process• Working with Cross-Functional Teams to ensure that both internal and external customer needs are met• Optimum utilization of resources to meet productivity• Identify and organize training programs• Conducting Team reviews, submitting progress reports of the Team to the Project Manager and conducting appraisals• Coaching & mentoring Teams, SME's and Team Leads• Recommend new ideas for process improvement, to provide excellent customer service and achieve the set SLA• Accountable for the production and quality targets of the Team• Implement Automation of Processes.• Ensure that the Operations team maintain the highest standards of professional conduct, ethics, integrity, and control in execution of all their daily operations• Ensure adherence to training man-days/ mandatory training programs and recommend identify new areas for training & development for self and team• Develop an action plan for low performers to ensure higher process compliance. Show less
- Intitle Solutions Pvt Ltd
  Mar 2022 - Oct 2022
  Assistant Manager Operations
- Jnana India Global Business Solutions Private Limited
  Mar 2023 - now
  We at Jnana India Global Business Solutions provide you the Righteous Business Solutions for your Business. We take up #BPO, #KPO, #Digital Marketing, U S Mortgage and Title Services Projects also we provide Corporate Training support, Placement Support.Please Connect with us for further discussions on above mentioned projects
  - Founder
    Mar 2023 - now
  - Managing Director and Founder
    Mar 2023 - now
- Jnana Global Business Solutions LLC
  Jan 2024 - now
  Founder
Licenses & Certifications
- Digital Marketing Basics
  Digital Scholar
  Dec 2022
  View certificate
- Title Insurance Advance Level Certification
  Fidelity National Financial
  Apr 2011
- Title Insurance Basic Level Certification
  Fidelity National Financial
  Nov 2010
- Lean Six Sigma Yellow Belt Certification
  Anexas Europe
  Apr 2021
- Employee to Entrepreneur
  LinkedIn
  Jun 2023
  View certificate
- Title Insurance Basics Certification - All States
  ISGN Corporation - Leading Edge Mortgage and Loan Technology
  Jun 2013
- Project Management Essentials Certified (PMEC)
  Management and Strategy Institute
  Feb 2020
- Lean Six Sigma White Belt Certification
  Management and Strategy Institute
  Feb 2020
  View certificate