Rafi Sultan Bhuiya

Experience

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  IBAIS University

  Jul 2009 - Nov 2009

  Teaching Assistant

  • Was responsible to prepare study plan by coordinating with other departmental teachers.• Providing a strong support to other teachers during their official routine work.• Was responsible to prepare tender documents for goods, participate in procurement review committee, and prepare meeting minutes for approval.

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  Lake Shore Hotel & Apartments

  Jul 2010 - Mar 2012

  Customer Relation Officer, Front Office and Administration Department

  • Directly responsible for maintaining the Total Quality Management of the Hotel. Coordinating with all other departments to run all the operations smoothly.• Handle Front Office duty including local and overseas enquires. Responsible for following up the guest feedback and ensuring satisfaction of guests. Also Responsible for preparing and presenting bills. • Prepare and track all kinds of documents delivered and received. Handling Petty cash and Cheques and also Credit Cards.• Conduct inventory audit and update inventory list accordingly.• Arrange travel requirements for guests and Organize meeting facilities, equipment and schedules• Was responsible for Coordinating, scheduling and dispatching Hotel vehicles for Guests, ensuring vehicle availability. Show less

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  Lakeshore Hotel & Apartments

  Apr 2012 - Jan 2015

  Executive Sales

  • Responsible for the overall sales of the Hotel services/ products to all types of customers, particularly the corporate business market.• Generating periodic market reviews, analyzing departmental performance, target achievements and budgetary adherence for recommending corrective actions accordingly.• Responsible for maximizing room revenue by utilizing yield management techniques to maximize occupancy and average rate. • Responsible for taking reservations and assigning rooms. Required to maintain accurate room rate control and availability through various sales channel.• Participated in developing, implementing and evaluating policies and procedures for the operation of the department. Show less

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  Le Méridien Hotels & Resorts

  Jan 2015 - Jun 2016

  Sales Specialist

  • Pre-Opening and Opening Team Member. Handled the sales & marketing planning functions including segmentation and targeting, implementation, sales integration & retention plans for general marketing and product development. • Successfully established the brand image of Le Meriden Dhaka within 1 year of opening and achieved budgeted revenue• Nominated and selected 2 times as "SALES BLITZ CHAMPION" because of succesfully organizing the sales blitz.• Required to seek out new business and nurture existing customers to increase sales levels. Required to conduct promotional activities.• Analyze market trends through research. Evaluate market demands and strive to fulfill them• Effectively developing online marketing campaigns and tools including SEO, email shots, newsletter, e-Survey, viral marketing, and web banners.• Participate in Request to Bid Program (RFP) through various online modules (LANYON, SABRE, HRG etc.)• Worked closely with the Human Resources Manager to ensure control on budgeted staffing levels Show less

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  LRQA

  Jul 2016 - now

  • Responsible Sourcing Manager for Fast Retailing Inc, Under Armour, LVMH, PUMA, Louis Vuittton. Ensure general client expectations are met for all Assessment Services including monitoring, scheduling and reporting turnaround time•Manage program calibration with global field staff. •Provided insight and recommendations for country-specific operation team related to non-compliance with human rights and environmental expectations.•Develop strategy monitoring programs to improve transparency and support the improvement process within realistic time frames•Support and work directly in global internal operations. Maintain updates systems and documents as specific to client.•Develop meaningful and dynamic company service offerings. Write proposals and develop new business relationships. Show less • Handle potential audit queries from Clients / Factories / vendors. Manage audit engagements. Monitor, guide and maintain audit scheduling quality and Turnaround time as regional basis • Support local audits as and when necessary- specifically to conduct workers interviews, factory tour and review records. Collecting and updating required data / information in the software for generating report.• Develop high impact solutions for line managers through understanding of their strategies, business issues, human resources and market challenges• Conduct and organize BSCI Remediation training for suppliers in Bangladesh. Enforcing the Code of conduct requirements to all suppliers within the group• Coordinating with the agents & suppliers for fixing the audit date. Assist and advise suppliers on how best to fulfill the requirements of the Corrective Action Plans.• Keeping record in proper manner for all kinds of official correspondence, distribute information through the use of telephone, e-mail* Conduct onsite assessments and surveys to support the team on ground - whenever required • As HR Business Partner, support major HR initiatives and services in meeting business goals and develop competences Show less * Responsible for scheduling day-to-day audits ensuring highest possible utilization of resources* Responsible for arranging trainings for auditors on updated client specific instruction • Preparing invitation letters for foreign assessors and forwarding letters for colleagues* Worked as a key contact for Wal-Mart, Primark, Kik Textilien, One Jeanswear Group, PVH for Social Audit, Security audit and Higg verification * Prepare monthly audit summary as per client’s requirement and update client’s platform to assure smooth audit communication* Conduct assessments and surveys to support the team on ground whenever required* Worked as an Admin Counterpart and the main point of contact to business managers and regional team on coordination issues. Work closely with the Admin Manager to provide the best value-added administrative solutions that meet the organizational needs Show less

  • Client Services Manager

    Jan 2022 - now

  • Associate, Client Service

    Sept 2019 - Dec 2021

  • Lead Coordinator & Assessor

    Jan 2019 - Sept 2019

  • Coordinator and Assessor

    Jul 2016 - Dec 2018