Tatianna Escobar

Tatianna Escobar

Front Advisor / Sales Support Advisor | Avianca

Followers of Tatianna Escobar147 followers
location of Tatianna EscobarSan Salvador, El Salvador

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  • Timeline

  • About me

    Bilingual Marketing Student (EF SET C2) | Social Media & Content Marketing | SEO Support

  • Education

    • Universidad Tecnológica de El Salvador

      2020 - 2025
      Bachelor of marketing Marketing 8.7
  • Experience

    • Getcom El Salvador

      Jul 2013 - Jan 2014
      Front Advisor / Sales Support Advisor | Avianca

      Managed Reservations, Air Ticket Sales, and Customer ServiceConductedd anti-fraud validation and managed collections, safeguarding transactions and minimizing risk.Utilized advanced Amadeus system expertise to streamline booking processes and ensure efficient transaction management.

    • SYKES El Salvador

      Jan 2016 - Oct 2017
      Customer Service Advisor

      Provided Comprehensive Phone Support for Sales, Technical Troubleshooting, and Customer Retention.Proactively addressed inquiries and concerns, fostering positive relationships and enhancing customer satisfaction.Contributed to improved customer loyalty by consistently providing high-quality service and resolving issues promptly.

    • WorkSTEPS

      Jan 2019 - Jan 2025
      • Appointment Scheduler

        Nov 2024 - Jan 2025
      • Reports Review Specialist

        Jan 2021 - Oct 2024
      • Appointment Scheduler

        Jan 2019 - Jan 2021
    • Club Keid

      Jul 2024 - now
      Founder & Social Media Manager

      Created and manage a fan community dedicated to artists Karol G and Feid. • Develop engaging content aligned with a cohesive visual identity (pink and green). • Designed the club’s logo and manage social media to increase community engagement. • Apply skills in content creation, branding, social media strategy, and fanbase growth.

  • Licenses & Certifications

    • Conducting Exploratory Data Analysis

      Coursera Project Network
      Feb 2025
      View certificate certificate
    • Digital Business Marketing with Easil

      Coursera Project Network
      Feb 2025
      View certificate certificate
    • Introduction to Data Analysis using Microsoft Excel

      Coursera Project Network
      Feb 2025
      View certificate certificate
    • Digital business - Act on the digital world

      Institut Mines-Télécom
      Jan 2025
      View certificate certificate
    • Autoliderazgo y gestión de emociones para avanzar en desafíos complejos

      Universidad de los Andes
      Dec 2024
      View certificate certificate
    • Trabaja inteligentemente, no más duro: Gestión del tiempo para la productividad personal y profesional

      University of California, Irvine
      Dec 2024
      View certificate certificate
    • Analista de optimización en motores de búsqueda (SEO)

      Instituto Salvadoreño de Formación Profesional INSAFORP
      Jan 2022
      View certificate certificate
    • Community Manager - Marketing en Redes Sociales

      G-Talent.net
      Jan 2022
    • Double Trouble Trivia: Phishing Awareness Game

      Confluent Health
      Sept 2024
    • Fundamentos de Marketing Digital

      G-Talent.net
      Jan 2022