Tatianna Escobar

Experience

• 

  Getcom El Salvador

  Jul 2013 - Jan 2014

  Front Advisor / Sales Support Advisor | Avianca

  Managed Reservations, Air Ticket Sales, and Customer ServiceConductedd anti-fraud validation and managed collections, safeguarding transactions and minimizing risk.Utilized advanced Amadeus system expertise to streamline booking processes and ensure efficient transaction management.

• 

  SYKES El Salvador

  Jan 2016 - Oct 2017

  Customer Service Advisor

  Provided Comprehensive Phone Support for Sales, Technical Troubleshooting, and Customer Retention.Proactively addressed inquiries and concerns, fostering positive relationships and enhancing customer satisfaction.Contributed to improved customer loyalty by consistently providing high-quality service and resolving issues promptly.

• 

  WorkSTEPS

  Jan 2019 - Jan 2025

  • Appointment Scheduler

    Nov 2024 - Jan 2025

  • Reports Review Specialist

    Jan 2021 - Oct 2024

  • Appointment Scheduler

    Jan 2019 - Jan 2021
• 

  Club Keid

  Jul 2024 - now

  Founder & Social Media Manager

  Created and manage a fan community dedicated to artists Karol G and Feid. • Develop engaging content aligned with a cohesive visual identity (pink and green). • Designed the club’s logo and manage social media to increase community engagement. • Apply skills in content creation, branding, social media strategy, and fanbase growth.