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Mohankumar Mahendiran

Mohankumar Mahendiran

Customer Support Executive

Followers of Mohankumar Mahendiran13000 followers
location of Mohankumar MahendiranBengaluru, Karnataka, India

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  • Timeline

  • Skills

    Analysis
    Assembly
    AutoCAD
    Automation
    C
    C++
    CAD
    Cross-functional Team Leadership
    Customer Relations
    Design for Manufacturing
    Documentation
    EDA
    Electronics
    Embedded Systems
    Engineering
    Excel
    Hardware
    Hard worker,Good Team Worker
    Innovative Problem Solver,innovative Designer
    ISO
    Java
    Labview
    Lean Manufacturing
    Linux
    Manufacturing
    Matlab
    Medical Devices
    Microsoft Office
    PCB design
    Problem Solving
    Process Development
    Process Improvement
    Product Development
    Product Management
    Product Marketing
    Program Management
    Programming
    Quality Assurance
    R&D
    Six Sigma
    Slient killer,innovative thinker
    Solidworks
    Team Leadership
    Testing
    Troubleshooting
    Unix
    Validation
    Visual Basic
    Windows
    Word

  • About me

    As a Service Executive has an overall responsibility of Installation, demonstration, maintenance & servicing of Medical equipments in the defined territory ensuring customer satisfaction. Also responsible for planning, acquisition, allocation and distribution of resources such as tools, test equipment, jigs and parts in the territory. Key responsibilities to include (but not limited to):- Implement and manage Medical products related service measures for the region. Responsible for Installation, Servicing and Troubleshooting of Medical equipments of the company Strive to establish and uphold the highest standards in the industry for Customer service by ensuring high Customer satisfaction and the performance of all instruments to full specifications Handle Customer complaints and decide the Corrective and Preventive actions to minimize the complaints. Conduct root cause analysis of failures and devise prompt breakdown solutions with minimum turnaround time. Responsible for providing technical information and answers to the queries of the End users of the products. Provide Training to customers and representatives on products & Services Meet the targets given on Annual Maintenance Contracts. Ensure all service goals for the region such as response and call time, Customer satisfaction levels, service revenue etc. are met. Ensure service costs are controlled and kept within agreed targets. Schedule and take follow up of preventive maintenance of machines. Oversee the spares requirements along with meeting the delivery schedules to ensure availability of reasonable inventory of critical spares at all times Maintain the case history and spare parts consumption per machine. Ensure full compliance with the service reporting system and to ensure that all necessary information is reported to the HO in a timely fashion. Ensure punctuality from oneself and all staff and ensure full compliance with all policies of the Company.

  • Education

    • KARNTAKA UNIVERSITY

      2014 -
      Master of Business Administration (M.B.A.)

    • Anna University

      2007 - 2011
      B.E Bio-Medical Engineering

      Measurements and Instrumentation●Digital principles and Computer Architecture●Introduction to Electronic Devices and Circuits●Bio Sensors and Transducers●Electrical and Electronic Measurement ●Numerical Methods●Biochemistry●Medical Physics●Biomedical Instrumentation ●Microprocessors and Its Applications●Environmental Studies●Medical Informatics●Digital Signal Processing●Bio statistics●Pathology and Microbiology●Bio materials and… Show more Measurements and Instrumentation●Digital principles and Computer Architecture●Introduction to Electronic Devices and Circuits●Bio Sensors and Transducers●Electrical and Electronic Measurement ●Numerical Methods●Biochemistry●Medical Physics●Biomedical Instrumentation ●Microprocessors and Its Applications●Environmental Studies●Medical Informatics●Digital Signal Processing●Bio statistics●Pathology and Microbiology●Bio materials and Implantable Devices●Computer Based Medical Instrumentation●Biomedical Instrumentation●Medical Image Processing●Special Sensors & Transducers●Biomedical Instrumentation ●Advanced ICU & Operation Theatre Equipment●Bio materials ●Project Work Show less

  • Experience

    • Trivitron Healthcare

      Jun 2011 - Mar 2013
      Customer Support Executive

      -Remote proactive monitoring and troubleshooting.-Monitoring of scan seconds for each customer.-Oem ,Vendor Handling.-Support CSE's for technical issues and parts.-Escallations and site managements.-Preventive maintananace scheduling, and executions on demand.-Proactive monitoring of Gantry room temperature,Detector issues etc.-Remote software Update on launch.-SRS,System management,remote and on site installations.-Reporting data analysis for CR,DR.-Site visits on critical service issues.-Knowlwdge management through knowledgebase and online trainings.-On roll service at uptime. Show less

    • Carestream Health India Pvt Ltd

      Apr 2013 - Mar 2019
      Technical Support Engineer

      -Technical support for South karnatka regions.-R & D data support from sites.- Undertake pre/post sales service tasks; installation, testing, calibration, commissioning, maintenance service to customer, on call service to customer and support.-In charge of on time completion of Preventive maintenance, monitor the quality of work done, ensure that the checklists and performance assurance are as per the compliance and uploaded to data server.-Analysis failure and manage of all maintenance information for failure analysis, monitoring failure trends, creating failure reports.-Provide equipment hardware and software fault clearance/ fault report.-Coordinating and executing the remote service installation.-Project co-ordination for DC DR/CR/DO and inventory management.-Handling service data process,service account and service innovations as well.-Responsible to increase technical, clinical and application skills for increasing the technical service quality.-Understand the prospect customer's needs and problems (medical, technical) and arrange necessary actions to create the appropriate solutions.-Try to create the service contract sales opportunities and convince the customer for buying the service contract.-Improving the commercial aspects of customer service and dealing the customers from obtained skills and experiences for the benefit of the organization.-New customer lead creation, sales support and followup, Contract conversion, collections etc.for business expansion are added feature of work. -Getting the soft skill training and quality/six sigma certification upon each new training launch.Working Contacts :External: Technicans, Doctors and Hospital ManagementInternal: CS Sales& Marketing Managers, Project&Logistic ManagersHandling the service issues of Prime customers of the city Bangalore-HOSMAT HOSPTAL,APOLLO HOSPITALS,RAGVAS DIAGNOSTICS. Show less

    • Bausch + Lomb Surgical

      Mar 2019 - Sept 2021
      Senior Service Engineer

      • Heading service operations with focus on implementing policies and processes; providing dynamic service support to deliver customer excellence• Generating service revenue through AMC /CMC /Spare Part Sales / Per Calls/Special Projects to achieve the service targets• Managing strategy & execution of the operations to ensure that the business expectations & SLA’sare constantly met/exceeded• Anticipating bottlenecks, providing escalation management, anticipating & making trade-offs and balancing the business needs versus technical constraints• Supervising the spares management operations; reviewing with the dealer principals on the after-sales function, close the open issues if any on regular basis• Supervising and monitoring the performance level of the service staff for ensuring superior customer service and accomplishment of service and spare parts targets• Delivering sales support by coordinating with sales team for all the projects and highlight the technical advantages and limitation based on the project scope proposed• Ensuring proper execution of the turnkey projects like VR Machine, Phaco Machine, Govt. projects of phaco system within fixed deadlines Show less

    • Artificial Learning Systems

      Sept 2021 - Jan 2023
      Service Manager

      Robot - Artificial intelligence & Machine Learning on Opthalmic products - Fundus camera & OCT

    • Meril

      Jan 2023 - now
      Robotics-Regional Manager Technical & Clinical-Sales and Service

      Ortho-Robotics-AI & ML-Fully Automated Robot-Cuvis-Joint

  • Licenses & Certifications

    • Decontamination and sterilization of medical devices

      World Health Organization
      Jul 2022
      View certificate certificate

    • Decontamination and sterilization of medical devices

      World Health Organization
      Jul 2022
      View certificate certificate