Andrea Victal Cerqueira

Experience

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  A.T. Kearney

  Feb 1995 - Oct 1997

  Analyst
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  Roland Berger

  Mar 1997 - Jun 1998

  Facilities & Services Coordinator

  •Structuring of the Graphic Production Department, integration and adaptation of the IT infrastructure•Implementation of procedures and optimization of processes, achieving better traceability of the produced documentation and system reliability.

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  Accenture

  Jun 1998 - Oct 2011

  Facilities and Services Operations Manager

  Facilities & Services Strategy and Business Programs Lead (Latin America) Principal Atributes: •Management of the Facilities & Services Project Office (PMO) for Latin America prioritizing, conducting, and following up on several projects simultaneously, ensuring results in terms of budget, schedule, quality and resources involved.• Coordination of the CRM - Customer Relationship Management - Facilities & Services program for Latin America, ranging from satisfaction surveys to execution of action plans for continuous improvement.•Responsible for planning and implementing the Facilities & Services operational strategy, working with the top leadership of the area and its customers to develop a model in line with their business needs.• Definition of financial and strategic operational monitoring tools based on KPI's to achieve strategic objectives of continuous improvement.• Creation and management of internal and external Benchmark programs for the Facilities & Services operations to continuously align the quality and cost of services to the market.•Planning, organization and elaboration of Facilities & Services budget monitoring routines (Capex and Opex), working with the various local and regional leaders to prepare and monitor the budget, thus ensuring adherence to the plan. Show less

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  Tecnoset

  Jun 2012 - Oct 2012

  Operations Manager at Campinas Site

  Responsible for project integration between the São Paulo and Campinas operations after the acquisition of Original as a subsidiary.

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  Tencom Comunicação Inteligent

  Jan 2013 - Mar 2019

  Co-Founder and Director

  •Responsible for the company's governance plan acting in the strategic and administrative direction of the business•Conducting market and service research and implementing marketing and positioning strategies.•Execution of the strategic growth plan and strategic partnerships, as well as coordination of suppliers From conception acting in the strategic and administrative direction of companies, creating governance plans and market studies with service analysis and marketing and positioning strategies. Executing planning and monitoring of growth plans, strategic partnerships, as well as coordination of suppliers. In addition to being the communication channel between customers and operations, ensuring adherence to scope and customer satisfaction.•Development of the communication channel between customers and operations, aiming to ensure adherence in scope and customer satisfaction•Co-founder of STARTUP TEMVISU (2016) - Spin-off with digital solution that helps healthcare professionals have a professional presence on social networks Show less

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  Allia Higiene

  Mar 2018 - Apr 2021

  Customer Relationship Management (CRM) | Customer Success Manager

  • Responsible for the Commercial and Marketing initiatives to ensure business growth and guarantee the quality and retention of partners and customers in South America.• Coordination of the Sales Marketing Strategic Plan identifying the customer's needs, elaborating actions to generate value and positioning the brand. • Development of sales strategies to support business units in sales success and excellence in customer service.• Result in 2020: 30% growth in the number of sites representing 25% annual revenue.• Facilitator and influencer for international projects, being Key Account for service in South America.• Responsible for the development of the customer relationship portal, integrating request processes, event management, reports and KPIs. (https://portalallia.com.br/login.cfm)• Responsible for serving 477 customer sites in corporate accounts, along with 25 business unit distribution centers formed by independent companies, ensuring the quality and standard in the service and compliance with SLA's to the Customer• Coordinator of the Hygiene and Cleaning Program, defining a methodology, determining procedures, care to ensure safe and hygienic environments. (https://bit.ly/3rpxB8d) • Customer service in the segments of Technology, Market Research, Hotels, Education, Marketplace, Pulp Industry, Restaurants, Coworkings and international network of assisted residences. Show less

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  ABRAFAC - Associação Brasileira de Facilities

  Jan 2019 - Dec 2020

  Marketing Director

  Voluntary job acting as the Marketing and Communication Director responsible for developing and executing campaigns to increase visibility and brand awareness among Facility Management, Propriety and Workplace market segment companies and workforce.Responsible for Sustainability and Diversity initiatives

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  EY Technology Solutions

  May 2021 - Apr 2023

  Financial Services Business Development & Sales Enablement Manager

  • Business Development Executive for Latin America Financial Services Advisory;• Fostering exceptional client service across some of the largest banks in the country;• Sales and Pipeline Management for Big Deals (over 500MM)• Sales and marketing Campaigns management and go-to-market strategy• Linkedin best practices advisory and training for executive teams

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  Board Club

  Jun 2023 - now

  Board Advisor

  Board Club is a Professional Relationship Club comprised of Advisors, C-Level Executives, and Entrepreneurs with the purpose of bringing Corporate Governance to everyone through networking, knowledge exchange, and experience sharing, supporting companies in the implementation or management of their Advisory or Administrative Boards, as well as their committees.

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  Space Plan

  Aug 2023 - Apr 2024

  Sales and Marketing Director
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  GVAngels

  Dec 2023 - now

  Membro
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  Motivart Soluções Integradas

  Apr 2024 - now

  Founder

  At Motivart, we specialize in turning Customer Satisfaction, Customer Experience (CX), and Customer Service into powerful competitive advantages for businesses striving for sustainable growth and long-term customer loyalty.We believe that customer satisfaction isn’t a matter of luck—it’s the result of strategy. That’s why we help businesses structure, optimize, and professionalize their Customer Satisfaction, CX, and Customer Service operations, ensuring seamless processes and lasting customer relationships. Show less