Justin McGivern

Experience

• 

  Epic

  Jul 2008 - Jan 2019

  I am an experienced Healthcare IT executive who has worked with diverse healthcare systems around the world. I worked for an industry leading healthcare software company (Epic) leading software implementations and organizational transformations throughout the US and the Middle East. Through these projects and as a leader at Epic, I have been in charge of teams of 3 to 100+ people while devising implementation strategies, managing multi-million-dollar budgets, improving business efficiencies, and developing strong partnerships with organizations. I have a proven ability to pick up new concepts quickly, take charge of escalations and successfully motivate teams through complex projects. Show less Northeast Georgia Health System - Jan 2016 – Aug 2016Reading Hospital - Sep 2011 – Sep 2012• Senior executive responsible for the overall success of the Reading Hospital and NGHS Epic installso Led a team of 20+ implementers from Epic and worked with the CIO at each organization to ensure our projects were on time and on budgeto Led direction setting of project activities for our team from Epic and nearly 100+ analysts on each projecto Managed a detailed project plan across all initiativeso Worked through escalations from different teams and pulled in necessary people for efficient resolutiono C-Suite executive counterpart from Epico Executive dashboard creation and monitoring Show less • Executive responsible for the overall success of the integrated Epic project at University of Miami including the world class Bascom Palmer Eye Instituteo Led a team of 24 Epic employees across multiple integrated areaso Coordinated a 2-week cross-functional go-live command center and support schedule with staff from Epic and University of Miami spread out across the Miami metropolitan area at different facilities starting to use Epico Helped prioritize post-live optimizations, upgrades, new application installs, and the successful rollout of Epic to their flagship hospitalo Point person for Meaningful Use and ensured report requirements were clearly defined and that the leaders of the institution were able to track their progress Show less Catholic Health Services Long Island - Apr 2011 – May 2012Fairview Health Services - Oct 2009 – Jan 2011University of Miami - July 2009 – Mar 2011• Supported the application coordinator from Epic for the Pharmacy application on three full implementations• Handled oversight and expectation setting for the pharmacy project team, pharmacists, and pharmacy technicians to ensure they had the resources and information needed to be successful• Focused on big picture integrated issues between modules of Epic software and made sure all application specific milestones were met• At CHSLI, one of our main efforts was leading an integrated team of pharmacists, physicians and nurses as we standardized the medications formulary as well as the documentation tools across six hospitalso Through the course of the year-long standardization we worked through different organizational concerns, successfully standardized the formulary, and had a great product built within the system• At Fairview, I led an application team of 18 pharmacy analysts who were involved in project validation, build and testing for their facilities including the University of Minnesotao A major focus at Fairview was ensuring revenue neutrality from pre-Epic to post-Epic, necessitating extensive charge testing both inside of the system and in spreadsheets leading to a successful go-live Show less • Managed a team of analysts for the pharmacy portion of a complete install at a University of Maryland pilot site• Built a strong relationship with the pharmacy manager and all of the pharmacists at the organization as they transitioned from paper to a fully integrated electronic medical record• Trained 40 end users (Pharmacists and Pharmacy Technicians) in the Epic pharmacy application (Willow)o Developed training materials, outlined workflows, configured training environments, and trained end users in a classroom setting Show less

  • Healthcare IT Executive

    Jun 2008 - Jan 2019

  • Technical Manager

    Jun 2018 - Dec 2018

  • Team Lead Manager

    Jan 2012 - May 2018

  • Implementation Executive

    Sept 2011 - Aug 2016

  • Implementation Director

    Aug 2010 - Jul 2012

  • Application Manager

    Jul 2009 - May 2012

  • Application Coordinator and Trainer

    Jul 2008 - Nov 2009
• 

  Epic Middle East

  Jan 2012 - May 2018

  • Headed Epic’s entity in the Middle East tasked with installing and supporting customers in that region• Central point of contact for vendor relations, government regulations, sales, and customer escalations• Managed 48 Epic employees (visa processing, HR, performance management, and load balancing)• Significantly reduced staff turnover after taking over as GM by balancing customer need with staff happiness• Coordinated an office expansion from 9 to 50 employees (office fit out, relocation, and contract review)• Led a regional meetup for all customers fostering collaboration and networking between organizations Show less • Oversaw the largest Epic project in the Middle East (Dubai Health Authrity) as we brought all of the hospitals (4) and clinics (20+) owned by the government of Dubai live with Epic over a 3-wave rollout• Ensured project deliverables were properly documented and on-site support expectations were clearly communicated while balancing customer need with anticipated budget and staff requirements• Led go-live planning efforts to coordinate support logistics and planning for 500+ visitors to the region while working to keep support efforts within the anticipated budget• Successfully installed a governance structure to help foster decision making and escalations between DHA entities Show less Cleveland Clinic Abu Dhabi - Jan 2012 – May 2018Johns Hopkins Aramco Healthcare - May 2014 – Feb 2018• Chief executive responsible for the overall success of the Epic implementation alongside the other 70+ applications being installed at Cleveland Clinic Abu Dhabi (CCAD)o Engaged in project planning across all 70+ initiatives to line up milestones and ensure on time deliveryo Created weekly and monthly executive status dashboards to monitor project healtho Planned end-user acceptance testing and demonstrations for nearly 1000 caregiverso Implemented training tracks for nearly 1000 caregivers attending 30+ types of trainingo Coordinated go-live resource planning and support documentation for the opening of the hospital including shift scheduling for 85 project team members (CCAD and Epic)o Assisted with issue and risk mitigation and documentation to ensure all issues and risks were tracked across all 70+ initiatives and escalated appropriatelyo Monitored budget on a monthly basis to ensure work effort was matching projectionso Assisted in applying for HIMSS Stage 6 certification• Senior executive responsible for the overall success of the Epic implementation at Johns Hopkins Aramco Healthcare (JHAH) – a joint venture between Johns Hopkins Medicine and Saudi Aramco Oil Company located in Dhahran, Saudi Arabiao Tracked the overall JHAH core infrastructure carve out and escalated risks and issues as they aroseo Coordinated staffing adjustments based on customer need as the carve out scope expandedo Led and helped set direction of project activities for a team of 15 from Epic and over 100 from JHAHo C-Suite executive counterpart from Epic participating and contributing to the EHR steering committeeo Coordinated logistics of getting 120+ people into Saudi Arabia and onto the Aramco compound for go-live Show less

  • General Manager

    Sept 2016 - May 2018

  • Executive Relationship Manager

    Sept 2015 - May 2018

  • Implementation Executive

    Jan 2012 - May 2018
• 

  HonorHealth

  Jul 2020 - Dec 2020

  Customer Service Technology Program Manager
• 

  Neighborhood Outreach Access to Health (NOAH)

  Dec 2020 - Apr 2022

  Director Information Technology
• 

  Optum

  Apr 2022 - Apr 2023

  Senior Director Client Success
• 

  Summa Health

  Apr 2023 - Dec 2024

  System Director
• 

  Optimum Healthcare IT

  Dec 2024 - now

  Executive Vice President