Zakary Luering

Experience

• 

  JCPenney

  Jun 2015 - Aug 2017

  Sales Support Associate

  • Began as Sales Associate and promoted to assistant support team management position. • Responsible for unloading merchandise and strategically placing.• Supervised 2-4 support team members through daily tasks and instructions.• Participated in daily problem solving and assisted customer service needs.

• 

  DICK'S Sporting Goods

  Oct 2018 - May 2020

  Store Cashier

  • Executed outstanding customer experience through customer engagement and point-of-sale interactions.• Cash register ringing and general cash handling.• Guided promotion of company programs & assisting customer needs.

• 

  Louisville Bats Baseball Club

  Jan 2019 - Oct 2019

  Stadium Operations & Event Management Intern

  • Spearheaded facility/event management staff with preparation of games and events.• Assisted management of game day staff and assessed customer service issues. • Supported staff with planning, set-up, and staging of stadium events. • Facilitated Promotional Giveaways and/or promotional acts’ needs.

• 

  UPS

  May 2020 - Aug 2020

  Package Handler
• 

  State Farm ®

  Sept 2020 - Jun 2021

  Retention Specialist ll

  • Utilizes proper procedures and documented knowledge articles to achieve first contact resolution and aides in policyholder retention• Leverages opportunities to expand customer interactions to learn more about the customers' current and future needs• Committed to solving customers’ needs on first contact through simple, high-quality, and personalized experiences• Applies State Farm underwriting and eligibility guidelines to correctly price and bind additional/replacement auto, home, & renters policies Show less

• 

  Megan Imel State Farm

  Jun 2021 - Jul 2022

  Account Manager

  Licensed Insurance & Financial Service Professional. Protecting & servicing clients Life, Health, Disability, Auto, Homeowners, & Commercial Insurance. • Top Producing Agency in the Louisville Territory• Outbound client prospecting • Proficient in CRM • Planning and executing agency marketing efforts• Daily production, monthly application, & annual sales goals

• 

  DoublePlayLLC

  Jul 2022 - Feb 2023

  Social Media Director

  • Administrate the creation and publishing of relevant, original, high-quality content to current and future customers.• Engage with customers via social media, with the ultimate goal of turning fans of the corporation into customers.• Successfully communicating the corporation’s brand in a positive, accommodating, authentic way.

• 

  Chicago Cubs

  Feb 2023 - now

  Season Ticket Service Representative

  Responsible for managing, retaining, & growing an assigned Season Ticket holder account base through the delivery of superior customer service.