Candice A. Jackson, MS, PMP®, PSM-1, PURE Project Manager®

Experience

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  Sallie Mae

  Jan 2006 - Jan 2007

  Loan Consolidation Specialist

  •Accessed credit score analysis, utilized computers, answered calls during peak season tohelp borrowers find suitable repayment options and directed callers to appropriatepersonnel for solutions.

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  NewsLink Indiana

  Jan 2008 - Jan 2008

  Backpack Journalist

  •Utilized and developed oral and written communication skills by covering timely newsstories throughout East Central Indiana for three daily broadcasts. •Contributions: Ensured performance and productivity improvement throughout the term byresearching topics, setting-up and conducting interviews, recording footage, writing thecopy and web stories for packages, editing footage, and submitting the final productbefore deadline to be aired on WIPB. Also, published weekly blogs.

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  WISH TV

  Jan 2008 - Jan 2008

  News Intern

  •Made daily beat calls, attended morning meetings, wrote news stories, accompaniedreporters and videographers on stories.•Contributions: Assisted in coverage of the 2008 election by accompanying reporters forexclusive interviews with presidential candidate, Barack Obama.

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  Ball State University

  Jan 2008 - Jan 2009

  Community Assistant

  •Hosted programs for non-traditional students to manage the university connection to 65residences, documented a monthly visit logs and served as emergency contact for overnightshifts.

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  Ball State University

  Jan 2010 - Jan 2010

  Graduate Assistant for Multicultural Education

  •Assisted professors with conducting and documenting research and advising students.•Led lectures to undergraduate teaching majors on Multiculturalism in Education.

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  MAC Cosmetics

  Jan 2012 - Jan 2013

  Certified Make Up Artist

  •Led the entire company (Nordstrom) as the #1 Associate for enrollment during the Beauty Rewards program’s premiere. •Ranked a PTR 4 (Highest Rating) of Sales Associates for meeting and exceeding sales and service goals. •Certified by MAC Cosmetics in Communication, Peak Hour Demo and Application.•Thrived in customer-focused support and product knowledge to enhance shopper's experience and build returning client relationships.

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  GEICO

  Jul 2013 - Mar 2015

  Licensed Insurance Agent

  •Passed licensing exam to earn licenses for Indiana, Illinois, Ohio, New York, Florida and Georgia.•Sold auto insurance products to individuals and affinity groups for multiple states consultative selling techniques.•Upsold additional products and services after identifying customer needs and requirements.•Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value. •Responded to customer calls swiftly to resolve issues and answer questions.•Displayed consistent, positive attitude towards customers, peers and other personnel, even during high-stress situations. Lihat lebih sedikit

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  National Heritage Academies

  Mar 2015 - Jun 2017

  Admissions Representative

  •Collaborated with various community partners to organize activities, presentations and meetings for potential enrollees. •Led weekly tours to showcase the school's features.•Attracted and recruited students by communicating via phone, email, radio, in-person workshops and tours. •Obtained updated contact information from all subjects and verified data for accuracy while maintaining privacy.•Assisted with project planning and execution of research to best support the given demographic.•Supported diverse student populations through admissions process by answering questions and assisting with forms and using bilingual skills for translation for support.•Met and exceeded retention and attrition goals quarterly.•Maintained CRM for accurate reporting while working remotely and using effective communication. Lihat lebih sedikit

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  Ivy Tech Community College

  Mar 2017 - Nov 2018

  Project Coordinator

  •Select applicants from a pool of candidates to interview and hire as LSAMP Scholars.•Train new hires to become mentors by providing supplemental instruction for peer tutoring.• Instruct best practices for studying.• Participate in and plan conferences to learn best high impact practices for student success.• Tutor underrepresented and STEM majors in whichever subject matter is most challenging to encourage retention.•Manage $500,000 grant.•Prepare annual report to substantiate usage of the grant.•Adhere to grant guidelines and collaborate with other Indiana institutions in the Alliance. Lihat lebih sedikit

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  National Heritage Academies

  Jan 2018 - Jul 2020

  Family Liaison

  •Served as support for Kindergarten- Eighth Grade students at a public charter school. •Focused on supporting the student socially, emotionally and financially (when resources allowed). •Led communication efforts for students with English as Second Language.•Collaborated with community partners to bring opportunities to enhance the student experience. •Hosted school-wide events monthly including the annual International Festival, Picnic with Principal, Donuts with Dads, Muffins with Mom and the Scholastic Book Fair.•Assisted with attendance and truancy documentation and advising student groups, such as Harambee Children's Radio and Yearbook.•Served as the School Safety Specialist, leading drills, maintaining safety standards and events, and managing bus assignments and routing for all grades.•Managed school's social media accounts, school messaging system, website, online presence and community partner relationships including: Paws N Think, Samaritan's Feet, Million Meal Movement, Indiana Black Expo, Community Alliance for the Far Eastside, Headstart, Indianapolis Public Library, Cripe and many neighboring communities. Lihat lebih sedikit

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  Kenzie Academy

  Jul 2020 - Mar 2021

  Student Success Advisor

  Supporting AMAZING lifelong learners exploring the tech realm by: •Assisting with academic and attendance advancement plans•Managing communications by drafting and issuing messaging for learners, staff and external partners via phone, SMS, email and newsletter creation•Leading projects from start to finish while managing a full learner caseload and hosting consistent 1-on-1 learner contact •Hosting orientation and emceeing graduation ceremonies •Serving as a member of the Academic Integrity Committee to draft academic policies, issue sanctions for violations, hold code review meetings and ensure compliance•Utilizing platforms such as AirTable, Asana, Canvas, Google Workspace, Hubspot, JustCall, Microsoft Teams, Notion, Slack and Whimsical to work independently and collectively for efficient results. •Designing and electronically distributing save the dates, graduation certificates, event flyers, newsletters and agendas•Meeting across teams to ensure collaborative communication and goal retention is met•Leading creative community-building efforts in the following ways: conceptualizing and leading the Kenzie Culture and Community Committee, hosting Self-Care Awareness Week for staff and students (September 2020), Black History Week of Events (February 2021), Kenzie Goes Pink (Breast Cancer Awareness for October 2021) and Kenzie Goes Purple (Domestic Violence Awareness for October 2021), Bi-Weekly Career Choice Events (English Language Learners Tips for Success with the International Marketplace Coalition, Alumni AMAs, Speed Greeting Events: Elevator Pitch Meetups, DIY Professional Headshot sessions and more). Lihat lebih sedikit

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  Kenzie Academy from Southern New Hampshire University

  Mar 2021 - Sept 2022

  •Cultivated and managed strategic partnerships with corporations, securing multi-million dollar contracts for technical learning programs with the world’s largest retailer. •Served as a key member of the Steering Committee, driving the development of innovative partnership initiatives across diverse functional areas including marketing, admissions, operations, learner success, academic delivery, and career placement. •Successfully collaborated with media outlets to generate positive press coverage and increase brand visibility for partnership programs.•Spearheaded procurement partnerships for multiple business units, optimizing costs and expanding capabilities through strategic vendor management. •Led complex contract negotiations, ensuring compliance with corporate policies while fostering strong vendor relationships.•Owned the business relationship for corporate partnerships and engaged with RFPs and responses for procurement. Lihat lebih sedikit •Led and developed a high-performing team of Student Success Advisors. •Implemented comprehensive training programs, provided ongoing coaching and feedback, and created essential resources to empower advisors in supporting student success. •Established regular one-on-one meetings to foster professional growth and performance improvement. •Conducted in-depth research to optimize advising strategies, and implemented a robust performance evaluation system.•Demonstrated strong leadership and talent management skills by serving as a hiring manager. •Successfully recruited and onboarded new team members through a structured interview process and equitable hiring practices. •Developed and implemented a comprehensive hiring rubric to ensure fair and consistent candidate evaluation.•Committed to professional development by proactively seeking out opportunities for growth. Created and executed a personalized learning plan to enhance skills and knowledge. •Actively participated in learning modules to stay current on industry best practices. Lihat lebih sedikit •Supported learners by conducting check-in meetings via Zoom, phone calls, text message campaigns, attending live learning sessions and collaborating with academic staff to create pathways for support.•Served as a member of Professional Learning Taskforce: Helping create Kenzie's professional learning system to foster staff development.•Worked as a member of Cultural Ambassador Committee to interview new candidates and educate them on the Kenzie Culture and Core Values.•Leveraged professional relationships to support learner needs by hosting events for Career Pivoters, inviting guest speakers from a range of roles to offer professional perspective and staying in touch with former learners to invite them to return.•Supported the Amazon Career Choice corporate training program and Amazon Technical Academy by: providing resources for student social engagement, managing performance and academic reports, working collaboratively on the corporate training student experience by designing announcements and signage, personalizing communication on a large scale with efficiency, utilizing project management and reporting programs such as: DOMO, Hubspot, Asana, Airtable and email merging programs.•Served on the Academic Integrity Committee: revising process and procedures, documenting plagiarism cases and issuing sanctions and developing a course around the topic.•Initiated Student Services Culture and Community efforts for learners of diverse backgrounds to focus on inclusivity and education in the student experience.•Planned communications and hosted: Orientation, Graduation ceremonies, Career Choice AMAs and filling in as host for companywide All-Hands meeting.•Served on the Steering Committee, Appeal Committee, Admissions Panel and Holiday Party Planning Committee. Lihat lebih sedikit

  • Manager of Strategic Partnerships

    Apr 2022 - Sept 2022

  • Manager of Learner Services Department

    Jan 2021 - Apr 2022

  • Learner Success Advisor

    Mar 2021 - Jan 2021
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  BCforward

  Jan 2022 - now

  Product Launch Project Manager

  •Supported the successful launch and ongoing management of customer support programs for a Fortune 500 pharmaceutical leader for immunology, neuroscience, and oncology products.•Demonstrated exceptional project management skills by overseeing all lifecycle phases, from strategic initiation to post-launch optimization. •Cultivated deep category expertise and forged strong partnerships with cross-functional teams and senior leadership to align support programs with overarching business objectives.•Employed rigorous project management methodologies to deliver complex projects within aggressive timelines, including detailed project planning, Gantt charting, and roadmap development. •Leveraged advanced technical tools and data analytics to drive project success, mitigate risks, and inform strategic decision-making. •Ensured seamless communication and collaboration among internal stakeholders, contractors, and vendors to maintain project cohesion and adherence to quality standards. •Established robust performance metrics and reporting mechanisms to track progress, optimize operations, and enhance user experience.•Led consistent operations, vendor calls, and cross-functional team meetings.•Responsible for establishing a timeline for each new product launch from development to delivery across multiple channels and brands, complete with dependencies/predecessors, owners, deadlines, and durations. Lihat lebih sedikit