Manuela Lamb

Experience

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  Krankenhaus der Augustinerinnen

  Oct 2004 - Sept 2006

  Registered Nurse

  Shared caregiver responsibilities for an average of 12 patients with the other staff nurse in rotating swing shifts on Internal Medicine Unit. Prepared and administered medication PO, IV, IM, SQ, PR, rectal, blood products and TPN.Administered feeds via NG, OG and G-tubes. Cared for variety of adult clients with various medical conditions. Wound care for decubiti, pin sites, infective and cancerous tissue. Maintained electronic and written records about patient’s medical condition and medications.Coordinated and planned patient care with doctors, medical specialty departments and other staff personnel.Inventoried medical and pharmaceutical supplies to ensure proper levels were available.Trained new employees and nurse students in nursing unit procedures. Show less

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  Aupair In America

  Oct 2006 - Jul 2008

  Child Care Specialist

  Provided live in childcare with a host family, general duties included structured childcare for three boys and regularly prepared meals.Coordinated daily chores and tasks for the family, driving the children to different activities.Assisted with homework and school projects, scheduled, arranged and organized daily events.Set and enforced goals for the children to organize their play area after playtime.

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  Home Health Service Abendsonne

  Aug 2008 - Mar 2009

  Registered Nurse

  Provided in-home health care as a nurse for adult patients.Operated company issued vehicle for mobile nursing.Duties included transportation of clients to doctor’s visits and community activities.

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  Home Health Service Gabriele Timm

  Mar 2009 - Mar 2010

  Registered Nurse

  Provided in home health care as a nurse for adult and pediatric patients.Preparing and administration of medications via PO, IV, SC, IM. Performance of basic nursing skills such as measuring of BP, HR, glucose testing, assisting and complete performance of ADL. Extensive wound care of decubiti (various stages), gangrenous tissues and surgical wounds. Extensively interfaced with patients and their families, staff personnel and family doctors, in person and over the phone as well as in written paper work.Followed a precise time schedule but also had to remain flexible and open minded to unforeseen circumstances.Accurately documented medical procedures and patient health based on my observations.Filed and compiled medical records; Coordinated with doctors to obtain prescriptions for patients. Show less

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  Food Lion

  Apr 2011 - May 2012

  Front End Sales Associate

  Perform customer service duties in an exceptional manner in a fast-paced work environment.

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  Duke University Health System

  Feb 2012 - Dec 2021

  Performance of routine nursing care responsibilities (assessing, planning, implementing, evaluating and teaching) in a high-volume multidisciplinary outpatient pediatric/adult specialty clinic setting. Taking medical history and recording vital signs, assessment and implementation of rapid medical care when needed, extensive experience with electronic documentation/medical management systems.Explanation of treatment procedures, preparing and assisting patients for examinations and procedures.Coordination of care and correspondence with different departments or hospitals, scheduling of appointments, arranging of hospital admissions and laboratory services, updating and filing of medical records.Phone triage for specialty clinics as needed including obtaining prior authorization for medications or procedures from insurance companies. Collecting and preparing of laboratory specimens, preparing and administering of medications as directed by the physician (via PO, IV, SC, IM), authorization of drug refills as directed, changing of sterile and non-sterile dressings, removal of sutures/staples, performing routine ECG’s.Effectively managing the clinic flow as charge nurse: supervision of licensed and unlicensed team members; guidance, support, problem-solving and direction of peers and medical providers through excellent oral, written and interpersonal communication skills. Training and orienting new hires and student nurses. Creating and maintaining of weekly/daily staffing schedule. Provide thorough education, explanation and demonstration to patient/family regarding diagnosis, symptom management, medication use and side effects, injection therapy and medical equipment. Show less Performing of administrative and secretarial duties to relieve and support medical professional personnel of clerical and administrative details and to maintain an efficient and effective operation. Monitoring of incoming phone calls, faxes and In-Basket messages for new patient referrals from families, referring providers inside and outside of Duke, taking messages accurately and relay information promptly giving consideration of urgencies and the identity of the caller to appropriate medical professionals.Entering and updating of patient information, Documentation of patient calls into Maestro Care/ Epic.Scheduling and canceling of appointments, surgeries and clinical studies.Obtaining notes for new patient referrals from appropriate referring offices in order to prepare clinic list for provider, maintaining and close monitoring of providers clinics and surgery schedule. Responsible for Outlook calendar management for multiple providers including scheduling and updating meetings with internal and external clients. Book keeping of expenses and reimbursements Show less Coordinate and participate in a variety of duties associated with daily clinic preparations process such as:Complete patient check in/ checkout, including patient identification and patient paperwork.Administrate patient scheduling, change and generate demographic patient and/or appointment information in IDX and DHIS system.Collect copayment (to include cash management) and forwarding on to Financial Care Counselor.Answering incoming phone calls, distribute message internal and external, complete referrals to other divisions.Enter data from pre visit orders, file and organize encounter sheets. Show less

  • Registered Nurse - Clinical Nurse 2

    Jul 2018 - Dec 2021

  • Medical Secretary/ Staff Assistant

    Jan 2013 - Jul 2018

  • Patient Service Associate

    Feb 2012 - Jan 2013
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  ThermoFisher Scientific

  Dec 2021 - now

  Medical Information Specialist Nurse

  Providing of technical and medical information, and/or performing intake of adverse events/ product complaints with quality customer service. Analyzing and researching inquiries and documenting interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.Respond accurately and professional to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products. Process fulfillments and provide clinical trial information or after-hours on call support.Analyze caller’s questions to formulate an accurate and concise response using client-approved resources and record inquiries and interactions in the appropriate databases following organizational, client and regulatory guidelines.Identify, record and triage adverse events and product complaints according to organizational, client and regulatory guidelines and provide additional support (including follow up) as needed.Maintaining a thorough knowledge of project and corporate policies and procedures including client products, SOPs, protocols, GCPs, and applicable regulatory requirements.Working closely with internal and external client contacts (up to and including members of client management) to resolve complex inquiries. As needed, researches medical literature and drafts responses for such inquiries. Show less