Mohammed Sarmad Afshan

Experience

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  AbStream Technologies

  Nov 2018 - Oct 2019

  Certified Professional on Enterprise Technology and Data Center Architecture (ETDCA)

  Hands on experience on hardware components inside an Edge computing Data Center including multiple storage products from Dell, NetApp and HPe.Experience in Storage Area Networking technologies and associated protocols like FCP.Established Data Centers in multiple educational institutions across Bangalore.Have trained corporate officials and Engineering Students on ETDCA.

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  Dell Technologies

  Oct 2019 - now

  Inside Product Specialist working with the Account team in designing IT infrastructure solutions for North American Customers in the Education, Healthcare, Federal, Banking Verticals.A key contributor across the sales cycle starting with the Asset discovery, Analyzing the environment, Design the technical solution based on the customer needs and Defend the solution (DADD).Have led many customer calls, handled customer queries and have made my presence as trusted advisor by generating a pipeline of over $2.6M and revenue of $5M in the last fiscal year in Corporate segment of the business.Delivering Live Optics, Demos and Technical Proposals to the customers regularly.I am helping organizations achieve digital transformation by implementing solutions including Enterprise Storage, Servers, Networking, Data Protection and Software Services.Support in Account Management/Adoption by liaising between customers and cross-functional internal teams including Solution Architects, Account Executives, Sales and Post-sales teams.Joined as Global Service Associate Programmer (GSAPer)Worked with the solution services team to deliver technical support to the field team on Dell EMC products and services supporting Central Americas.I was aligned as a Customer Experience Engineer to the Chicago District supporting Enterprise Accounts.I have worked on Sizing, Quoting, Technical Helpdesk, Data Collection of arrays, Asset dashboard, Technical Drawing, Environmental Calculation, MWD, RPQ, RFP and Engage with the Support team on Customer satisfaction issues and escalations. Show less Joined as Global Service Associate Programmer (GSAPer)Worked with the solution services team to deliver technical support to the field team on Dell EMC products and services supporting Central Americas.I was aligned as a Customer Experience Engineer to the Chicago District supporting Enterprise Accounts.I have worked on Sizing, Quoting, Technical Helpdesk, Data Collection of arrays, Asset dashboard, Technical Drawing, Environmental Calculation, MWD, RPQ, RFP and Engage with the Support team on Customer satisfaction issues and escalations. Show less

  • Inside Product Specialist-3

    May 2024 - now

  • Inside Product Specialist-2

    Oct 2021 - Apr 2024

  • Customer Experience Engineer

    Apr 2020 - Sept 2021

  • Associate Sales Engineer Analyst

    Oct 2019 - Mar 2020