Deepa Thakur

Experience

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  Audmax Inc

  Sept 2010 - Jan 2011

  Receptionist

  •Greeted visitors, handled incoming and outgoing correspondences to sustain regular customers and encourage new referrals •Maintained files, records, office calendars and schedules to maximize efficiency and organization in the workplace• Stocked both kitchen and office inventory regularly for staff and kept an organized reception area to make it easy to retrieve supplies in a timely manner •Collected paper and electronic feedback from clients regarding the quality of service to better understand individual needs and interests and to maximize client satisfaction Show less

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  Citi College

  Feb 2011 - Feb 2013

  Academic Counselor

  •Met with potential students to determine program eligibility and suitability in regards to their academic, and career needs •Evaluated the suitability criteria for financial aid through OSAP and Second Career applications and processed paperwork for accepted students bi-monthly• Established strong oral communication skills when speaking with students, in-person, to monitor how to complete an application and/or acceptance form, review academic progress and advocate on behalf of individual students’ needs throughout their programming•Performed Pearson Vue Test administrator duties such as, admit clients into exam, check identification indicators, provide test results and, if needed, troubleshoot technology issues to ensure smooth delivery of exams and superior customer service Show less

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  Pearson VUE

  Apr 2011 - Oct 2021

  Exam Invigilator

  •Performed Pearson Vue Test administrator duties such as, admit clients into exam, check identification indicators, provide test results and, if needed, troubleshoot technology issues to ensure smooth delivery of exams and superior customer service

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  Cisnet.ca

  Mar 2013 - Nov 2021

  Academic Coordinator

  •Collaborated with admission officer bi-monthly to review enrollment of 50+ new students to ensure that they met prerequisites of the program and created individual student profiles into main (CRM) database• Assisted students transition to college by providing support, insight, and suggestions to help them connect with staff and other students, achieve academic requirements, and adapt to campus life• Contributed to Cisnet Inc. positive public image of by being an authentic ambassador of school ideals, policies, and values when speaking to parents and prospective students during campus tours, and orientation events• Demonstrated strong oral and written communication skills by answering 60+ telephone calls and 30+ emails daily when following up with student prospects and applicants•Organized and prepared classrooms appropriately for staff to ensure they were equipped with technology, and other classroom materials needed to run the program or individual course efficiently Show less

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  Ideal Honda

  Sept 2022 - now

  Warranty Administrator