Deep Enrich
Marta Zanetello
Stagista
266 followers
Edinburgh, Scotland, United Kingdom
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About me
Customer Support Manager at Lutech | Certified ISIPM-Base (ISIPM®)
Education
ITCG Aulo Ceccato
2008 - 2013Diploma di maturità InformaticsPerito commerciale e programmatore
Università degli Studi di Padova
2013 - 2017Laurea triennale in Scienze e Tecnologie Informatiche Computer Science
Experience
Cathedral Youth Club
Jun 2012 - Jul 2012Stagista
Mediana srlu
Jul 2017 - Jun 2021IT Business Consultant in the Utility industry, I work on site from the customer since January 2018. My activities and responsibilities concerns:- Support Teams coordination, supervision and planning- Second level technical support- First point of contact for Customer's Interactions- In-person and webinar customer training- Development and bug-fixing in SQL- Project analysis, documentation and testing (UAT and SIT)- Full Project Management for Client Requests My activities and responsibilities concerns:- Second level technical support- Development and bug-fixing in SQL- Project analysis and testing (UAT and SIT)
Information Technology Business Consultant
Jan 2019 - Jun 2021Functional Analyst Consultant
Jul 2017 - Jan 2019
Lutech Sinergetica Srl
Jun 2021 - nowCustomer Support ManagerMy activities and responsibilities concerns:- Support Teams coordination, supervision and planning- First point of contact for Customer's Interactions- In-person and webinar customer training- Development and bug-fixing in SQL- Project analysis, documentation and testing (UAT and SIT)- Full Project Management for Client Requests
Licenses & Certifications
- View certificate
Certificazione ISIPM Base
Istituto Italiano di Project Management - ISIPMJul 2020
- View certificate
Leadership Skills
CourseraSept 2023
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