Marta Zanetello

Marta Zanetello

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location of Marta ZanetelloEdinburgh, Scotland, United Kingdom

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  • Timeline

  • About me

    Customer Support Manager at Lutech | Certified ISIPM-Base (ISIPM®)

  • Education

    • ITCG Aulo Ceccato

      2008 - 2013
      Diploma di maturità Informatics

      Perito commerciale e programmatore

    • Università degli Studi di Padova

      2013 - 2017
      Laurea triennale in Scienze e Tecnologie Informatiche Computer Science
  • Experience

    • Cathedral Youth Club

      Jun 2012 - Jul 2012
      Stagista
    • Mediana srlu

      Jul 2017 - Jun 2021

      IT Business Consultant in the Utility industry, I work on site from the customer since January 2018. My activities and responsibilities concerns:- Support Teams coordination, supervision and planning- Second level technical support- First point of contact for Customer's Interactions- In-person and webinar customer training- Development and bug-fixing in SQL- Project analysis, documentation and testing (UAT and SIT)- Full Project Management for Client Requests My activities and responsibilities concerns:- Second level technical support- Development and bug-fixing in SQL- Project analysis and testing (UAT and SIT)

      • Information Technology Business Consultant

        Jan 2019 - Jun 2021
      • Functional Analyst Consultant

        Jul 2017 - Jan 2019
    • Lutech Sinergetica Srl

      Jun 2021 - now
      Customer Support Manager

      My activities and responsibilities concerns:- Support Teams coordination, supervision and planning- First point of contact for Customer's Interactions- In-person and webinar customer training- Development and bug-fixing in SQL- Project analysis, documentation and testing (UAT and SIT)- Full Project Management for Client Requests

  • Licenses & Certifications