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Lester Bong

Lester Bong

Internship Program

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location of Lester BongSingapore

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  • Timeline

  • About me

    Customer Relations Manager, IKEA Alexandra

  • Education

    • BERJAYA University College

      2010 - 2012
      Bachelor's degree Hospitality Administration/Management

    • Sunway University

      2008 - 2010
      Diploma Hotel/Motel Administration/Management

  • Experience

    • Shangri-La Hotels and Resorts

      Jan 2012 - Jun 2012
      Internship Program

    • Marina Bay Sands

      Jun 2013 - Oct 2022

      Handling Guest Services day to day operations and supervision of the captain performances.Facilitate and conduct training and communications sessions such as on the job trainings (OJTs), new staff orientations and briefings.Responsible for workforce planning to ensure smooth operation.Communicate job expectation, monitoring, appraising, and reviewing job contributions of captain.Handling Safety Management in hotel environement.Analyses and review SOP through and implement changes.Resolve all guest concerns, complaints or suggestions in a continuous effort to provide superior guest service. Show less Handling of daily ops for check in and out for casino patrons.Respond to all Guest requests, concerns and issues in a timely and professional manner.Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day use rooms.Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. Show less

      • Supervisor - Guest Services

        Nov 2018 - Oct 2022

      • Front Office Executive - Front Office Groups

        Dec 2015 - Nov 2018

      • Front Office Agent - Vip Services

        Jun 2013 - Dec 2015

    • The Esplanade Co Ltd

      Nov 2022 - Dec 2022
      Customer Experience Assistant Manager

    • IKEA

      Feb 2023 - now

      • Customer Relations - Checkout Manager

        Sept 2024 - now

      • Customer Relations Team Leader

        Feb 2023 - Aug 2024

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Lester Bong
      Excellent Service Award (EXSA) Gold Award Singapore Hotel Assosiation Dec 2020 Launched in 1994, the Excellent Service Awards (EXSA) is an annual national award organised by ASA and Enterprise Singapore that recognises individuals who have delivered exceptional service