Gladys Petrone

Experience

• 

  IBM Corp - Argentina & Uruguay

  Jan 1982 - May 1999

  Customer Relations Rep

  Provide 100% fulfillment support to the marketing team, from the Order Processing to final payment. Manage the pre-post sale process. Responsible for orders & movements, distribution, warehousing, inventory, installation and billing of all country sales.

• 

  IBM

  May 1999 - Jan 2009

  Audit Business Partner negotiations nationwide to ensure they comply to all Business, Federal and State/Local regulations.Audit especial business deals and offerings.Submit audit results to a review board with proper documentation for final assestment. Support Executives in charge of Strategic Offering accounts. Manage their calendar, operations, financials, handle and resolve all admin issues for the Executive and Project Executive Team. Accounts were: Campbell Soup, Maersk Inc, APMT, Pepperidge Farm, Godiva. Manage receivables, collections, billing and disputes of a portafolio of over 600 customers. Also manage the relations, service and support and provide all kind of contract administrative support to the client team.

  • Business Partner Auditor 2007

    Jan 2007 - Jan 2009

  • Financial Analyst

    Jan 2004 - Jan 2007

  • Professional Customer Service Rep

    May 1999 - Jan 2004
• 

  Metallix Refining Inc.

  Apr 2010 - now

  My responsibilities are: Understand and develop precious metal scrap reclamation business in Latin America. Establish and maintains direct communications channels with suppliers. Contact new and existing customers to discuss their needs and explain our services Explain suppliers our services, infrastructure, competitive advantage, etc.Continually follow up on new shipments and quotes. Identify new business development potential Monitor performance to goal, and initiates corrective measures as necessary Perform inside sales activities at all levels Obtain competitive information at responsible accounts. Show less

  • Latin America Sales Executive

    Apr 2010 - now

  • Global Sales Lead

    Apr 2010 - now