Angel Ruiz

Experience

• 

  Euroservices Bayer

  Jun 2004 - Feb 2006

  Banking Accountant

  Bank statement processing, cash allocation from vendor-customer payments, clearing GL accounts, bank consolidation, reporting and cash pooling.Project member as key user in Consolidation testing of: Bank Statement Harmonization to automate the bank statement processing and new implementations in banking payment processes.Cash Allocation and AR daily tasks and Intercompany Clearing among Bayer Companies.References: Carlos Santamaria (Tel: 0034 606731765)

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  Lanxess

  Feb 2006 - Sept 2008

  Key User Accountant in Lanxess

  Key User Accountant with SAP R/3, and member of SAP System Support Team for Accounting and Sales and Distribution SAP modules.Daily tasks related to account receivables, account payables and banking processes. Maintenance of master data in FI (GL-AR-AP-BA) and SD.

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  INEOS

  Feb 2008 - Sept 2009

  Key User Financial Accounting with SAP

  Key User Accountant with SAP R/3, and member of SAP System Support Team for Accounting and Sales and Distribution SAP modules.Daily tasks related to account receivables, account payables and banking processes. Maintenance of master data in FI (GL-AR-AP-BA) and SD.Treasury Management: 13 weeks cash forecast based on incoming and outgoing payments using a SAP customized reporting.Responsible for creation and execution of Rebate agreements in the company. ERP Projects: Migration master data and line items (customer and vendors), customizing of new payments methods in AR-AP. References: Maria del Mar Auguet Escatllar (Tel: 0034 933415256) Show less

• 

  SAP

  Jan 2010 - now

  Incident processing related to issues raised by customers in Financials Module. Solving issues related to month end closing activities. Documenting business processes in Finance. Creation of Knowledge Base Articles to advise to customer how to fix issues (consulting issues, customizing, support in new functionalities in business processes), coordination with the Development Support to troubleshoot possible bugs and continuous learning in new developments in collaboration with that team to enhance the Standard functionalities in Financials.• Internal Courses: - S/4 HANA Finance and Fiori trainings.- Month End Closing activities: (Balance Carryforward, Revaluation and translation of foreign currency entries, Closing Reporting, Special Purpose Ledger Accounting, Validations and substitutions, Archiving processes in FI, Master data maintenance, Posting and Clearing processes in FI, etc…)- SAP Hana Enterprise Cloud Fundamentals.- BC400 ABAP Workbench Foundations. - TASU11 SAP Netweaver Fundamentals & Tool Show less Handling inbound calls and emails from customer in adherence with strict Service Level Agreements.Evaluating from a commercial perspective how the customer technical issue is impacting on daily business processes.First level of support to customer in regards to customer messages, issues with SAP Support Portal (software, license keys, S-Users data, etc...), product guide documentation, etc...Role in Message solving in SAP Service Marketplace processing messages regarding license key, software download, users roles-authorization issues. Show less

  • Senior Support Engineer in SAP Product Support Financials (FI-GL / FI-AR / FI-AP)

    May 2014 - now

  • Root Cause Analysis - De-escalation Architect

    Mar 2012 - Apr 2014

  • Customer Interaction Center Consultant

    Jan 2010 - Mar 2012