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Jeremiah Kuria

Jeremiah Kuria

ICT Officer

Followers of Jeremiah Kuria2000 followers
location of Jeremiah KuriaNairobi County, Kenya

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  • Timeline

  • About me

    Fintech & Digital Channels Support | Software & Integration Engineer | Customer Success

  • Education

    • Un.thinkable

      2022 - 2022
      Unthinkable Leadership Program, Organizational Leadership Business Administration and Management, General

    • Menengai High School

      2009 - 2012
      KSCE

      Activities and Societies: Maths Club | Volleyball

    • Jomo Kenyatta University of Agriculture and Technology

      2013 - 2017
      Bachelor's degree in Computer Science Bsc.Computer Science Second Class Honors

      Crops Disease Identification using Support Vector Machine.

  • Experience

    • Mediamax Network Limited

      May 2016 - Aug 2016
      ICT Officer

       Network Setup, configuration & Administration.  Train new and current users on new & existing systems.  User Support in News Room Computer system upgrade, repair, hardware maintenance , troubleshooting & installations.

    • Azmasoft/ TeamMate Africa

      Jan 2017 - Apr 2017
      User Support Specialist

      User support Specialist Audit ERPs- Team Mate Audit Management System; Server installation & customization  Internet Information Services (IIS) Microsoft SQL DB server installation, configuration & backup management.  Virtual Machine set up & configuration.  Implementation & installation of TeamMate Audit Management software. Vendor Management, Customer Support & Issue Resolution

    • Meliora Technologies Limited

      Jul 2017 - Mar 2024

      Coordinating Technical Support and Operations for Meliora Solutions to ensure we're meeting customers needs in the banking/financial industry & Telco services:-SMS,USSD,Airtime. System & Business Analysis | Design & implementation | Testing & Deployment | System Support & Operations | SMPP & SDP Integrations | A2P & Bulk SMS | Project Management | Project Lead: Overseeing the end-to-end project lifecycle from requirement and scoping phase with the client until the delivery and closure of the project

      • Customer Success Lead

        Dec 2021 - Mar 2024

      • Software Engineer

        Jul 2017 - Nov 2021

    • KCB Bank Group

      Mar 2024 - now
      Product Configuration Specialist

      Configuration Management, operations & Technical support for Digital Channels - Mobile Apps, USSD, Internet Banking, Core Banking Systems. Technical Product Management and Integrations Support for SMS Gateways, Kannel (SMPP, SDP, APIs).Relationship Management (Vendors,Telcos/MNOs) Service Monitoring & Management (Incidents Management & Troubleshooting, Continously Service improvements)

  • Licenses & Certifications

    • IELTS

      IELTS Official