Jose Silva

Experience

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  Zapateria Sthefany

  Dec 2010 - Dec 2010

  Storage and Merchandise Assistant

  • Classified and sorted merchandise• Setup and cleaned storage

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  Mundo Risas C.A

  Jan 2011 - May 2014

  Assistant Manager

  • Assisted and guided customers concerning event services for youth.• Responsible for recruiting, hiring, managing and termination process of personnel.• Prepared reports about organizations earning/expenses on a regular basis.• Trained and prepared new personnel for events and supervising events.

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  Houston Community College

  Dec 2016 - May 2017

  Campus Service Technician

  • Assisted faculty and staff with computer issues.• Assisted coworkers in daily ground keeping.• Set-up equipment for special events on campus for students, faculty and staff.• Assisted students and general public by providing information related to the campus.• Provided translation assistance to Spanish speakers with information related to college resources and services relieving frustration levels among those seeking counsel.

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  Houston Community College

  Oct 2017 - Nov 2017

  Student Account Representative

  • Assisted students with account inquiries providing excellent customer service and relieving students frustrations.• Guided students electronically and verbally with payment plans throughout the semester.• Aided Spanish speaking students regarding payments or general college related information.

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  Brady Machine Works

  Nov 2017 - Apr 2018

  Customer Service Technician

  • Improved company’s tracking system reducing amount of question among personnel and optimizing employees’ time in machines.• Provided translation from English to Spanish and vice versa reducing frustration in management department.• Responsible of getting, changing and acknowledge Purchase Orders from Oracle iSupplier Database and inputting they in the system.• Created quarterly, monthly and yearly charts to determine the effectiveness and productivity of the company.

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  La Michoacana Meat Market

  May 2018 - Jul 2021

  IT Support Technician

  • Provided technical support in English and Spanish to personnel for more than 200 stores across Texas and affiliated companies• Analyzed Point of Sale (Cygnus POS) beta releases to detect possible bugs in software• Responsible for creating, tracking, and maintaining a current inventory of I.T. equipment among all stores• Decreased departures to stores by identifying and resolving problems by phone• Documented all phone calls, issues, and requests on the ticket’s tracking system• Prepared, installed, and configured new equipment according to internal infrastructure for stores• Maintained, optimized, and updated the company’s equipment to avoid slow performance• Educated and trained personnel with technical and computational terms to obtain a more accurate identification of the problem Show less

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  AM/PM Service Point of Sale Solutions

  Jul 2021 - Jan 2022

  POS Support Technician

  • Provided technical support in English and Spanish by phone and on-site to clients across Texas, Louisiana, Mississippi, and Arizona for different Point of Sales systems (NCR ENCOR, NCR ACS-IR, LOC SMS)• Maintained service device unit inventory among the different warehouses the company has in Houston, Dallas, and Baton Rouge (Louisiana)• Guided 3rd party technicians on-site to troubleshoot, identify and solve issues• Maintained in-stock new and refurbished devices for future service calls • In charge of new customers device installations according to the scheduled time• Documented all phone calls and activities are done at the customer location in each ticket• Responsible for doing preventive maintenance to the customer on monthly basis to avoid possible major issues Show less

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  Landry's

  Jan 2022 - Aug 2024

  HelpDesk - Systems Engineer

  • Provides direct problem resolution/help desk support to the corporate office and remote user system. • Assists restaurants, casinos, and hotels with problems with the Aloha POS system, phone, and internet to English and Spanish speakers. • Documents troubleshooting steps of new devices and shares them with the IT Help Desk department. • Provides weekday, weekend, and/or after-hours (on-call) system support to more than 600 locations in English and Spanish. • New store system installation of computer equipment, software, and networking components within the Houston area. • Responsible for miscellaneous projects that arise at the request of other departments within the company. • Interviews and trains new personnel with the Aloha POS system. Show less

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  Tally Energy Services

  Aug 2024 - now

  IT Technical Specialist