Matheus Novaes

Experience

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  Bradesco

  Jul 2013 - Jan 2015

  Sales Office Assistant

  • Provided support to managers in the Customer Service department.• Resolved diverse customer issues across banking services, enhancing client trust and satisfaction.• Delivered exceptional customer service, laying the foundation for future professional growth.• Negotiating bank products, including insurance and a variety of investment options.

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  Time2 Travel

  Apr 2018 - Jul 2019

  • Designed and delivered personalized exchange programs tailored to individual client needs, covering flights, accommodation, English language courses, and insurance.• Excelled in customer relationship management by handling inbound and outbound calls, negotiating contracts, and providing detailed quotations, ensuring exceptional customer service.• Built and maintained strong partnerships with suppliers, including airlines, language schools, host families, and transfer companies, optimizing service delivery.• Proficiently managed CRM systems to maintain and update lead profiles, enabling effective segmentation and enhancing the sales funnel.• Oversaw financial operations, including organizing invoices, tracking deposits and balances, and maintaining accurate financial statements and documentation.• Applied a consultative sales approach, leveraging advanced techniques and creating promotional materials to generate leads via social media, websites, and referrals. Show less • Oversaw daily office operations, providing customer service and business support while collaborating closely with the sales team and company director.• Provided comprehensive support to a diverse clientele from Brazil, Mexico, and Bolivia, addressing inquiries related to visas, bank accounts, document translation, accommodation, and educational institutions.• Enhanced the customer experience by offering tailored guidance, distributing travel resources, and organizing events to meet client needs.• Managed all aspects of accommodations for seven students, including property rental, furnishing, and maintenance, while maintaining strong relationships with landlords.• Directed key business operations, including technical support, bill payments, invoicing, payroll, budgeting, and cost control, ensuring efficiency and accuracy. Show less

  • Sales Consultant

    Apr 2018 - Jul 2019

  • Operations and Costumer Support Assistant

    Apr 2018 - Jul 2019
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  Grupo Incorpora Marketing

  Aug 2019 - Mar 2020

  Digital Marketing Assistant

  • Oversaw the entire customer journey, from prospecting to final delivery of marketing projects.• Gained hands-on experience in digital marketing and client relationship management.• Actively participated in daily meetings with clients and team members to align goals and strategies, ensuring optimal results.• Provided responsive and professional support through client chat, addressing inquiries, resolving issues, and maintaining high levels of customer satisfaction.

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  I9CRiAÇÕES

  Apr 2020 - Sept 2021

  Project Management

  • Managed end-to-end digital marketing campaigns using platforms such as Sharpspring and RD Station, delivering measurable results aligned with client objectives.• Led strategic client meetings to define marketing goals and executed customized campaigns to drive engagement and growth.• Demonstrated strong project management skills, utilizing tools like Slack and Asana to coordinate tasks, meet deadlines, and ensure high-quality deliverables.• Facilitated daily alignment meetings with clients and team members, fostering collaboration and achieving optimal results through clear communication and goal setting. Show less

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  Universidade Estadual de Goiás

  Aug 2021 - now

  Digital Marketing Analyst

  • Collaborated on the creation of engaging digital content for social media platforms and the university website, boosting online presence and audience interaction.• Planned and executed events from concept to delivery, enhancing university outreach and strengthening community engagement.• Contributed to the development of strategic initiatives aimed at attracting prospective students and increasing enrollment.• Applied project management expertise using tools like Slack, Asana, and Trello to organize tasks, meet deadlines, and ensure seamless project execution.• Delivered responsive and professional client support via chat, effectively addressing inquiries, resolving issues, and maintaining exceptional customer satisfaction. Show less

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  ELive Produtora

  Oct 2021 - now

  Commercial Account Executive

  • Prospected and secured new clients (B2B) through strategic outbound sales initiatives, including cold calling and emailing, achieving a 15% annual revenue increase.• Directed product development processes, delivering customized solutions such as institutional videos, YouTube live streams, and social media content to meet client objectives.• Led strategic negotiations, fostering productive relationships with clients and partners to achieve mutually beneficial outcomes.• Conducted daily meetings with clients, suppliers, and internal teams to ensure alignment, optimize collaboration, and drive project success.• Excelled in face-to-face sales, building trust and rapport to close deals and enhance client satisfaction. Show less