Chayan Banerjee

Experience

• 

  Tata Consultancy Services

  Jan 2000 - Jan 2007

  Analyst - Infrastructure Service

  • Datacenter Administration•Operations engineer for Internal IT support service•Windows 2000, 2003 OS, DNS, DHCP administration•Oracle DBA (7.3.3 on SCO, 8.1.5 on Wintel) - Database creation, User management, export, import of schema, database. Data file and Table space management. •Backup management and restoration handling (Cold backup, Hot Backup, Archive Log backup)•Administration of UNIX, user management, backup and recovery management•SLA Management, availability reporting•Incident reporting; participation in Change management activity •configuration management, maintenance of CMDB•Played role of Crisis management team member Show less

• 

  IGATE Global Solutions

  Feb 2008 - Jun 2011

  • Owner of support service delivery customer base is in UK for data center management, Wintel, UNIX support, database administration and middle ware support• Responsible for overall client relationship – service delivery of existing support and seeking business growth with new opportunity• Working closely with various groups of the organization – IT delivery, Pre Sales, Sales and Marketing and assisting them with approach for proposals, tender responses, demonstration of our ‘accelerators’ to prospective customers• Single point of escalations for all managed accounts and client communication for all kind of issue resolution Show less •Requirement analysis for Environment virtualization and datacenter setup•Interaction with business groups and stakeholders•Capacity planning, server sizing, migration planning and execution from physical to virtual environment•VSphere 4.1, ESX 3.5.0 Server installation, configuration and consolidation, P2V migration, VM conversion•VMware template creation and deployment•Cloning and backup configuration through VCB through symantec backup tool•Prepared Business continuity plan part of disaster recovery management•Designing and setting up multi- site active directory infrastructure; DNS, DHCP configuration •Active Directory environment hardening - group policy definition Show less

  • Service Delivery Manager - Infrastructure

    Mar 2010 - Jun 2011

  • Project Manager

    Jan 2009 - Mar 2010

  • VMware / Wintel Specialist

    Feb 2008 - Dec 2008
• 

  Oracle

  Jun 2011 - now

  • Product support for global customer base • Product life-cycle experience of Oracle Linux, OVM,virtual computer appliance• Product Bug situation follow up, Internal collaboration with development, core product team• Root cause analysis, escalation management and work in alliance with various internal teams• Contribution to knowledge management, proactive support• Team building of support engineers, mentoring• Team’s performance tracking and matrix analysis• Customer feedback evaluation• Idea innovation Show less Support account manager of EMEA geography for oracle engineered systems• Engagement during customer’s project execution• Customer education, advocacy, situational assistance• Incident resolution - analyze incident pattern, tracking resolution progress and reporting• Involvement in Critical/top customer accounts’ situation• Strategic customers’ account management• Management of customers for high touch support model (oracle platinum support)• Involvement in day to day support operations - as escalation manager Show less

  • Director, Global Presales Services

    Jun 2024 - now

  • Senior Manager Solution Engineering - Exadata, Engineered Systems

    Jan 2019 - May 2024

  • Product Support Senior Manager – Oracle Linux, Oracle Virtual Machine (OVM)

    Nov 2016 - Jan 2019

  • Product Support Manager – Oracle Linux, Oracle Virtual Machine,Oracle Private Cloud Appliance (PCA)

    Jun 2014 - Nov 2016

  • Support Account Manager - Product Support

    Jun 2011 - Jun 2014
• 

  Oracle

  -

  Director, Global Presales Services