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Boris Starev

Boris Starev

Mobile Banker

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  • Timeline

  • About me

    Project Manager at IBM

  • Education

    • 31 СУЧЕМ "Иван Вазов"

      1997 - 2002
      German Language and Literature

    • Sofia University St. Kliment Ohridski

      2002 - 2008
      Bachelor's degree European Studies

  • Experience

    • Raiffeisen Bank - Bulgaria

      Oct 2007 - Jul 2008
      Mobile Banker

    • Viabel

      Jul 2008 - Dec 2009
      Regional manager

    • ORT

      Jan 2010 - Aug 2011
      Key account manager

    • Sofiyska voda

      Aug 2011 - May 2013
      Debt Collection And Restructuring Specialist

    • Metalobox Bulgaria

      May 2013 - Jul 2015
      Sales Manager

    • IBM

      Aug 2015 - now

      Application administrator for the call management system:• Highlighting any issues/faults found within the system, outlining the changes required. • UAT (User Acceptance Testing) on any proposed changes • Maintenance of customer and equipment databases• Implementing new processes to fit clients' needs ensuring SLA (Service Level Agreement) targets are met• Update teams with any new processes and implement easy to follow work documents ensuring high efficiency• Problem management - Investigating any issues within the system or issues with cases and providing detailed feedback of why the issue occurred• Highlighting any agent training gaps/process issues to team leader and implementing coaching/refresh training where required Show less

      • Project Manager

        Dec 2019 - now

      • Business Process Coordinator

        Jul 2016 - Nov 2019

      • Customer Support Representative

        Aug 2015 - Jun 2016

  • Licenses & Certifications