Sneha Prasad Basetty

Sneha Prasad Basetty

Financial Services

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location of Sneha Prasad BasettyBrisbane, Queensland, Australia

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  • Timeline

  • About me

    Associate Product Manager at simPRO/ ITIL® Foundation Certified.

  • Education

    • Symbiosis center for Distance Learning (SCDL)

      2008 - 2010
      Post Graduate Diploma in Business Administration Human Resources Grade "A" - First Class

      Symbiosis Center for Distance Learning is recognized by UGC, India and Distance Education Bureau(DEB).

    • SSMRV Degree College, Bangalore University

      2005 - 2008
      Bachelor of Science - BS Biotechnology First Class

      Bsc (CZBT)- Chemistry, Zoology and Biotechnology.

  • Experience

    • Convergys

      Sept 2008 - Oct 2013
      Financial Services

      5 Years of dedicated experience in Business process operations, facilitating high quality customer service. Started as an Associate and raised to level of Sr. Research Analyst.Proficient in managing and leading teams for running successful process operations and experience of implementing procedures, service standards for business excellence.Skilled in managing service tickets in a proactive manner aimed at resolving issues in a timely manner.• Tracking, monitoring and reporting on all Help Desk incidents within defined customer service levels.• Report the Billing application/customer service platform errors to the development teams.• Testing User Interfaces.• Reviewed billing errors and resolved issues in order to ensure that all complex billing and accounts receivable matters are handled well.• Demonstrated knowledge of data analysis.• Worked within defined escalation processes to highlight priority incidents to be troubleshot at a wider level.• Ensured all financial transactions are recorded appropriately in the billing system.• Support Leadership Team in all the process initiatives and strive for Process Improvement.• Assistance with training of staff and compiling procedural documentation.• Assisted with Quality Evaluations to monitor and log the calls, when the volumes were high.• Documenting all technical inquiries and customer-reported problems in the customer tracking database and in the escalation tracking system.• Tele-trainer assisting Retailers in US in setting up the EBT machines.• Collecting and analyzing data to monitor the level of Customer Service.• Workflow tools used – SalesForce, CSP Show less

    • Thomson Reuters

      Oct 2013 - Mar 2020
      Product Solution Specialist - Product Data Management

      • Managing T1- QA Product creation and maintenance, Product Launch in QA and Production environment.• To provide support for Internal customers and clients in Creating, Modifying and Deleting of Test IDs.• Enabling/Disabling User’s portfolio with requested Products and Services for Testing Phase in Staging/QA environment.• Develop SQL Test scripts based on the requirement.• Work in partnership with QA Engineers to develop effective strategies and test plans for product testing for all new ThomsonONE products codes.• Execute Test cases scenario and Analyze the outcomes.• Coordinating with Techical Teams to ensure the Database issues resolved effectively.• Managing the Documentation for all the Projects and Internal requests.• Performing 'Business Validation Test'(Smoke Testing) for quarterly release of the Application.• Conduct post release/post-implementation testing for the ThomsonONE products in Staging Environment. Show less

    • Simpro Software

      Mar 2022 - now
      • Associate Product Manager

        Jan 2024 - now
      • Business Analyst

        Mar 2022 - Dec 2023
  • Licenses & Certifications