Edwin Yiow

Edwin Yiow

DP Executive

Followers of Edwin Yiow193 followers
location of Edwin YiowSelangor, Malaysia

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  • Timeline

  • About me

    Technical Consultant at Telstra

  • Education

    • University malaysia sabah

      2007 - 2010
      Information technology E-Commerce/Electronic Commerce
  • Experience

    • Synovate sdn bhd

      Sept 2010 - May 2011
      DP Executive
    • Highpoint Service Network Sdn Bhd

      Jun 2011 - May 2014
      It Engineer
    • SingTel

      May 2014 - Jan 2018
      TAC Network Engineer

      -Answer SingTel IPVPN and MS support calls within the targeted Service Level-Provide First Call Resolution (FCR) technical support to SingTel enterprise customers via phone and email-Log reported faults into ticketing system-Provide heldesk support for general services-Provide 1.5 indepth level troubleshooting for IPVPN and MS Services-Manage proactive monitoring service within the targeted Service Level-Provide timely updates to customers on the status of outstanding issues within targeted Service Level-Manage incident ticket queue within target defined-Support team KPI to meet Time to Restore-Manage coordination within inter-cross operational supports to ensure speedy fault resolution-Provide escalation to relevant party on prolong outages-Manage email within the targeted Service Level-Manage customer's special requirements and processes-Manage coordination within inter-cross operational supports to ensure speedy fault resolution-Review and improve operational processes to enable operations staff to operate effectively. Show less

    • AT&T

      Jan 2018 - Feb 2019
      Network Engineer
    • Telstra

      Mar 2019 - now
      Technical Consultant

      PM me for details :)

  • Licenses & Certifications

    • ITIL Foundation

      AXELOS Global Best Practice
      Aug 2016