Edwin Yiow

Experience

• 

  Synovate sdn bhd

  Sept 2010 - May 2011

  DP Executive
• 

  Highpoint Service Network Sdn Bhd

  Jun 2011 - May 2014

  It Engineer
• 

  SingTel

  May 2014 - Jan 2018

  TAC Network Engineer

  -Answer SingTel IPVPN and MS support calls within the targeted Service Level-Provide First Call Resolution (FCR) technical support to SingTel enterprise customers via phone and email-Log reported faults into ticketing system-Provide heldesk support for general services-Provide 1.5 indepth level troubleshooting for IPVPN and MS Services-Manage proactive monitoring service within the targeted Service Level-Provide timely updates to customers on the status of outstanding issues within targeted Service Level-Manage incident ticket queue within target defined-Support team KPI to meet Time to Restore-Manage coordination within inter-cross operational supports to ensure speedy fault resolution-Provide escalation to relevant party on prolong outages-Manage email within the targeted Service Level-Manage customer's special requirements and processes-Manage coordination within inter-cross operational supports to ensure speedy fault resolution-Review and improve operational processes to enable operations staff to operate effectively. Show less

• 

  AT&T

  Jan 2018 - Feb 2019

  Network Engineer
• 

  Telstra

  Mar 2019 - now

  Technical Consultant

  PM me for details :)