Alexandra Medak

Experience

• 

  Al-Trade Promotions

  Sept 2003 - May 2015

  Independent Business Owner

  Al-Trade Promotions Co. guaranteed quality concepts, service and products that will enrich you with Fresh New Ideas for Conferences, Events, Functions and Promotional Gifts to market and grow your business.• As founder of the company, my role included owner & manager and I was also the media buyer and planner for client campaigns or events.• Formed by myself, I grew the company from scratch with 5 direct reports and then in May 2015 sold the company, with an excellent profit, as we relocated to New Zealand Show less

• 

  ASB Bank

  Aug 2015 - Dec 2017

  Senior Concierge and Head Teller Cash management Personal Banker development

  Retail Banking Customer Service Personal Banking development

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  Commonwealth Bank

  Dec 2017 - Jul 2018

  KYC Analyst – Business and Private Banking

  Responsibilities:• KYC Analyst/Compliance specialist, responsible in assisting the front line who areopening accounts for new entities in the business and private banking sector, to supportthe delivery of the financial crime compliance programme relating to areas such as verifycustomer profiles for Risk, AML, FATCA, CRS and Countering Financing of Terrorism.• This is done by assessing relevant documents, registered association lookups andidentifying the customer also confirming information via the telephone.• The ability to build relationships with customers and internally with relationshipmanagers and branch staff to ensure good customer service and experience.• Assisted Foreign tax teams with Collection of CRS and FATCA from the customers whenrequired. Worked on PEGA system at CBA Show less

• 

  ASB Bank

  Jul 2018 - Apr 2024

  Responsibilities:• Lead a team who perform assessment of foreign tax information declaration made by customers and application of FATCA and CRS policy measure for due diligence obligations to be met, for the prevention and management of financial crime. • Day to Day manager duties required and involved in an initiative to reimagine FT at ASB / Processes, tech upliftment and discussions with stakeholders• Efficient management of foreign tax triggers in line with policies and Business SOPs to Identify material information which would have impact on customers tax residency status. Guide the team to encourage collaboration and identify any continuous improvement opportunities to streamline foreign tax compliance measures and have overall cost management savings across the division.• Active Ops management utilized to identify cross skilling opportunities and loaned staff if there is extra capacity on a day also includes forecasting and preparing loading plans, verifying daily data and management of expected workload for the team on a weekly basis. Show less Responsibilities:• Role created as the TL role in the COB team was a maternity cover and at the end of the successful TL secondment, my manager wanted to retain me and appointed me as the COB teams KYC Analyst and the position remaining in the Leads team.• Stakeholder engagement and leading operational risk and compliance processes and frameworks – whilst working on a Green Belt CI to improve processes for the wider team to benefit CVS – Customer Verification Services• Backfill/ Assist with TL role when colleagues on leave • Weekly/Monthly reports for stakeholders and team • Lead the Pega CLM forum for the team• Onyx/Teller liaison for the whole division of FCO (Financial Crime Operations)• Induction working group and training new starters to the team (11 successfully completed)• Writing business requirement for CVS working group• Manage teams SharePoint Channel/ updates and improvements.• SharePoint/Kowhai author for the COB team (internal intranet)• Upliftment of Comms, presentations etc. for the COB team/manager• Active Ops Management - includes loading plans for TL’s away and verifying daily data, management of WIP for the team Show less Secondment for maternity leave. • Trained 12 new starters successfully into the COB role.• Worked on 3 CIs with my team to improve the COB process and completed these successfully.• Achieved a successful YB and use this mindset daily to improve on processes constantly.• Assisted my TL colleague who was away on annual leave for 6 weeks, with day-to-day admin and to take care of her team while away, along with my own team and duties.• I have a very supportive nature, and this was commended in Korero Tahi staff feedback survey with an excellent comments around my leadership from my team.• Korero Thai NPS and overall result trending upward for my team since my role as their TL.• Interview process completed for 6 new joiners (from R2R to the interviews, reference checks and completed entire process to successfully onboard and train all these individuals.• Completed a parental leave request for a team member using Manawa, newly implemented HR system at ASB.• Supported a staff member with a personal issue and have had success in resolving the issue.• Assist colleagues to resolve complaints for their team as I have a knack for resolving issues and assisting the customer for the best outcome overall.• Complete daily and monthly tasks in a timely manner.• Always interested in the best outcome for the team and our customer.• Teams annual leave are within expectations for wellbeing and the interest of ASB balance sheets• Encourage development canvas to be updated regularly and have assisted team with development aspirations.• Consistently meeting and exceeding objectives for myself and the team.• I am responsible for updating the teams SOP including Pega CLM enhancements and run a forum I implemented to identify issues and solutions for the Pega CLM system. Show less Responsibilities:• To onboard and AML verify new to bank entity customers ranging from simple to complex.• Support the Retail team by managing the Request inbox and allocating cases to the team.• Assist my Team Leader in team management duties such as reporting, training and coaching• Silver accredited and have obtained the Yellow Belt exam qualification and continue to grow in that space and due to complete a yellow belt CI and obtain excellent improvement outcome for our process and Yellow Belt accreditation.• Provide updates to the frontline on the progress of the requests submitted and daily updates on SharePoint for the frontline.• Track and monitor teams process with tools provided (MTK and Skills Matrix), updating SOP’s, training new staff and daily case allocation. • Managing customer expectations and looking after customer complaints in the absence of my team leader. Show less Responsibilities:• To ensure the effective operation of Retail Banking business units through timely andaccurate reporting, and operational and administrative support.• Supports the Retail network through ad-hoc query and issue resolution, regular usereducation and ongoing analysis and process improvement.• When I started the position, I was specializing in international money transfers over $20kthat are received from the Retail front line, by identifying the customer and preparingrelevant questions to their profiles using information held in ASB’s systems Onyx andteller, to reduce the risk of fraudulent transactions.• Support the risk culture within Retail Operations and Risk and assist with the MonitoringAssurance Program ensuring control testing is conducted in a timely manner andfailures/issues are appropriately escalated and rectified.• Provide superior customer service to both Internal and External clients, ensuring thereputation of the ASB Bank and Retail Banking was to a high standard. 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  • Team leader CVS - Foreign Tax

    Jul 2023 - Apr 2024

  • KYC Analyst - Customer On-boarding Team

    Sept 2022 - Jul 2023

  • Team Leader – Customer On-boarding Team

    Dec 2021 - Sept 2022

  • Onboarding Specialist - Customer On-boarding Team

    Dec 2019 - Dec 2021

  • Retail Support Specialist & Third-Party Banking Specialist

    Jul 2018 - Dec 2019