Scott Norris

Experience

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  Ferranti's Delicatessen

  Oct 2007 - Mar 2009

  Sales Assistant

  • Simultaneously coordinated busy delicatessen and coffee shop environments• Responsible for handling substantial cash amounts• Pitched and advertised products, directly interacting with the the public from open market street stalls during special events.

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  Welcome Break

  Mar 2009 - May 2014

  Shift Manager

  • Accountable for ensuring the smooth operation of a very busy and high-pressure environment, processing hundreds of transactions and scores of customers on a daily basis• Responsible for ensuring the department and sales team functioned at an efficient and acceptable standard, working to meet sales targets on a day-to-day basis• Accountable for performing accurate stock reviews and ordering/procurement where necessary• Responsible for ensuring physical security of site overnight where applicable• Directly responsible for guaranteeing the correct handling and transfer of large cash amounts and ensuring that the cash floats are accurate and accounted for. Show less

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  Community Pharmacy Wales

  Nov 2013 - Dec 2013

  Administrative Assistant (Work Experience)

  • A voluntary work experience role throughout November 2013• Performed a number of duties necessary to maintain the smooth and consistent operation of the busy office environment• Proofread and re-drafted official letters and other sensitive documentation sent between regional heads of department and various contractors• Instrumental in the successful organisation and distribution of a large number of promotional materials in preparation for an upcoming campaign• Reviewed and amended a number of key databases, board documents and other important information so that they could be successfully ordered, stored and uploaded to the company website. Show less

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  CGI

  May 2014 - now

  In my current role as a Solution Owner within the Global Technology Operations (GTO) Solution Architecture and Sales team, for each assignment I lead teams of Subject Matter Experts (for example Infrastructure Architects, Service Architects) to deliver the following:• Lead in defining and validating the GTO solution for assigned bids and projects, including the adherence to and completion of governance stages such as Technical and Service Delivery Reviews• Lead in the assessment of business benefits, enterprise capabilities and risks associated with the current and future strategy and engagement with stakeholders at all levels (including up to Senior VP level)• Support the identification of business risks and benefits of alternative strategies• Create a change roadmap that demonstrates to stakeholders what changes will be executed when and with what benefit• Provide support to articulate the preferred strategy by developing a blueprint for change and a model of enterprise capabilities.• Lead in defining and validating the GTO solution for assigned bids and projects, including the adherence to and completion of governance stages such as Technical and Service Delivery Reviews• Lead in the assessment of business benefits, enterprise capabilities and risks associated with the current and future strategy and engagement with stakeholders• Support the identification of business risks and benefits of alternative strategies• Create a change roadmap that demonstrates to stakeholders what changes will be executed when and with what benefit• Provide support to articulate the preferred strategy by developing a blueprint for change and a model of enterprise capabilities. Show less • Leading a multi-disciplined team of Finance Analysts and Proposal Writers to guarantee successful contribution to projects. • Responsible for all elements of team management, including people management, conducting annual reviews, team mentoring and team resourcing to meet bid and project requirements.• Liaising and collaborating with senior stakeholders (up to VP-level) to define and implement new internal initiatives and drive continual improvement of existing processes.• Working directly with senior members of the Global Technology Operations (GTO) specialist teams to design and the delivery of winning solutions and proposals.• Ownership and co-ordination of numerous key internal processes to guarantee ongoing delivery, accuracy and continual improvement. This includes but is not limited to detailed Management Reporting (VP level), Sales Collateral creation and maintenance (Proposal Text, Presentations and Graphics) and Cost of Sale tracking.• Organising, co-ordinating and delivery of client visits and other tours to CGI’s South Wales Campus. Show less • Working alongside each of the BSSA pre-sales streams (predominantly Solution Owners, Transition Managers and ITSM Consultants) to provide support to both them and wider bid teams• Providing in-depth data analysis to validate assumptions and shape solution design• Taking ownership of aspects of solution development on a variety of large and small opportunities• Assuming ownership and responsibility for bid proposal responses that are subsequently used as part of CGI’s submitted proposals to clients• Drafting and publishing reusable content and collateral for later repeated use on subsequent bid opportunities• Overseeing the development of key internal projects from design to delivery, including Service Catalogue creation, Benchmarking, cost illustrator development, SharePoint administration and the co-ordination, management and refinement of the GTO pre-sales Resourcing process• Hosting client visits and other tours of CGI’s South Wales Campus, delivering introductory presentations, interacting with and advising clients, as well as co-ordinating the logistical elements of these visit on-site to ensure the smooth progression of each visit I am responsible for• Contribute to the mentoring and development of new members to the BSSA pre-sales team. Show less

  • Solution Owner

    Feb 2021 - now

  • Senior Service Design Analyst

    Aug 2019 - Jan 2021

  • Service Design Analyst

    May 2014 - Jul 2019